What 6540 DialAFlight clients thought of Europe

Initial problem with the hotel but then you arranged an upgrade that was very nice.

Everything was perfect. Thank you

Great trip, great resort, would definitely go back again. Staff were super friendly, and really liked the main buffet restaurant. The resort grounds were simply stunning and the beach was right next to it. The highlight of the holiday was the privately arranged (on the site) "12 Islands" boat trip - brilliant island hopping and swimming experience.

Ted remains brilliant. The rest of the team give great back-up if he's not there.

Excellent, friendly, helpful, reliable, what else can I say?

Not your problem but I failed to complete PLF SO WAS REFUSED TO BOARD. Had to find ref number to complete and rebooked BA flight. Would be better if you help clients with docs.

As always, Tristan delivered

Gavin - thank you for all your help in organising our holiday.

Thanks again for excellent service and support

Wayne is absolutely amazing, we would never go anywhere else!

We had to get a minibus to get to our car hire which was unexpected. I can see that it was on the confirmation documents but I think that when you book a car it should be made very clear. Otherwise all very good.

Thanks Joe. Everything went swimmingly.

The airline staff need to police the wearing of face masks on board more.

Great service

Excellent support, booking efficiency and follow up

Harrison Miller was particularly helpful in organising our trip

DialAFlight 100 per cent. BA Club Europe only 1 per cent

Great service all along as always

Excellent trip - all went like clockwork - even the covid issues

Always a first class service. Thank you Alex Gache for sorting out another trip very smoothly indeed

Joe went beyond his remit to sort out all my problems with PLF and flight changes.

Many thanks for additional email with links to necessary websites and government information. Much appreciated as it made life simpler and efficient

Thanks, as usual, to Lee Coughtrey for arranging everything so easily, good information before travel and always there to answer any queries.

Going abroad is not simple for elderly folk like me with little aptitude for computers and advice and assistance such as yours is invaluable. We'll be back to bother you again in the Spring!

Wonderful efficient service as usual, thank you

Great service from Wayne once again. Jet 2 airline info at fault and not impressed with their service

Excellent support from Grant Pattinson, who dealt with everything

Flights and hotel all worked well. One minor criticism - the transfer was in a very old taxi. It would have been better to take one off the airport rank.

Excellent customer service

Great service from Eric, as always.

One of the top world tourist destinations

The fabulous new Montenegro

Seaside sensations and a new-found clamour for glamour awaited Jeff Mills in this chic little Balkan country

My Montenegro guide was animated. 'You should have been here when this was part of Yugoslavia. It was a fine country and tourists loved it,' he said.

There's a word for those who share his view... 'Yugonostalgics', and they remember Josip Tito as a great leader, who ruled the country with a benevolent air and a successful PR campaign.

'I, too, remember Yugoslavia,' I told him, without elaborating.

My memories of pre-1980 Yugoslavia run more along the lines of cheap and nasty, concrete-clad, mass-market hotels aimed at Eastern Bloc tourists, unimaginative food and undrinkable wine.

There was bog-standard nightlife and exotic luxuries such as fiery slivovitz plum brandy, which gave you the mother of all hangovers; and Yugo cars for taxis, which made East Germany's Trabants seem like Ferraris.

It's very different now, as each of the former Yugoslav states strives to come up with new and inventive ways to attract tourists. Montenegro is right up there, with a curious mix of flashy super-yacht marinas and glitzy hotels, combined with good value seaside resorts.

The marina complex of Portonovi, on a 60-acre site on Boka Bay between Dubrovnik, in Croatia, and the Montenegrin coastal town of Tivat, might just be the glitziest of them all when it opens next year. Look out for luxurious apartments, available for sale and rent, as well as a yacht club, spa and a new One&Only resort hotel, the first in Europe.

At the other end of the scale, and not in a bad way, is Ribarsko Selo, a rustic fish restaurant with just a handful of guest rooms, tucked away on the Lustica Peninsula between Miriste and Zanjice beach, where a bottle of Savina white wine costs 15 Euros.

Rent a kayak from the town beach at Herceg Novi

Those in the know book the restaurant's sole harbourside apartment, with its own small pool, a favourite with visiting oligarchs in need of privacy. At just €150 a night for two, it's a bargain.

But there is also much in between these extremes in Montenegro. Its 620,000 people are fiercely proud of the independence they gained following the break-up of Yugoslavia, a process which began in 1991. The following year Serbia and Montenegro became an entity, under the name the Federal Republic of Yugoslavia.

In 2003, it officially renamed itself Serbia and Montenegro and in 2006, after a referendum, Montenegro declared independence. It was officially named the Republic of Montenegro in 2007.

Its credentials as a forward-looking highly progressive country have been underlined since then by such achievements as being classified by the World Bank as an upper middle-income country, becoming a member of the UN, NATO, the World Trade Organization and the Council of Europe. Not to mention seeing many of its resorts gaining a definite air of high-end sophistication.

The town of Budva, for example, once with a whiff of mass market Spanish Costas about it, is now filled with atmospheric bars and restaurants in the shadow of the ramparts, and there's a crescent-shaped beach, too.

Even more spectacular is Kotor, with its high city walls, tiny alleys, churches and Italianate mansions, all a reminder of Montenegro's Venetian heritage. Visit in the early evening, after the cruise ships have rounded up their passengers, order something at an outside cafe, and bask in its beauty.

For real luxury, try the island of Sveti Stefan, once home to fishermen, whose atmospheric houses now serve as guest rooms for the Aman Sveti Stefan hotel, reached by a pedestrian causeway.

Be sure to visit the island of Sveti Stefan

Following local advice, I checked out the resort of Herceg Novi, just along the coast, where the modern beach-side Palmon Bay Hotel and Spa provides a good base from which to explore the coast and the black mountains. Service is slickly efficient - not always the case in this part of the world - and rooms are excellent, if a touch clinical.

Heaven knows where Montenegro is heading. It might not know itself. For the rest of us, it's well worth visiting a place that's in such dramatic transition.

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.

020·7962·9933

Live in Five
Calls answered in 5 seconds *

Read our FREE Europe magazine for more inspirational ideas

It's time to warm up in Iceland

Sky News presenter Kay Burley luxuriates in a steaming lagoon and marvels at the Northern Lights