What 6854 DialAFlight clients thought of Europe

Very helpful staff

As always, great, friendly service. I always recommend you to friends.

I was so impressed that you bothered and took the time to phone me a few days before departure to ensure that everything was fine.

Polite and kept me informed till the moment I got on the flight

Wonderful.

First class organisation as always - thank you to Vinny.

Prompt answering phone call. Friendly, helpful and very reassuring. Nothing too much trouble, goes out of the way to be helpful. All staff excellent and offer fantastic customer service

Excellent service. Phone answered within seconds - NO ansaphone saying high volume of calls etc. Problem with hire car company resolved within about 15 minutes while abroad, absolutely brilliant. Will definitely use again.

Thomas is fantastic and super efficient.

Excellent service - very proactive. Never had to chase them

We appreciate the prompt and efficient service plus the fact that we have a named travel manager who is available to answer any queries.

Will use your service again

Very helpful nat all times - have always provided us with what we need for our trips

Always excellent especially Nadia

Could not have been better. Very happy with everything from initial phone call to the last minute check to see if I was still fine with everything.

A Big thank you to Jonathan, excellent seats and service.

Another trouble free, well organised trip by the lovely people at DialAFlight so thank you

Kylie always really good from start to finish

Libby and Raphael were great throughout the booking process and when we needed to change the destination they were very helpful and accommodating. When we arrived everything was smooth from transfers to checking in.

Gino and Amy were so helpful! We had to move flights and at one point thought we couldn’t go. The holiday was fab and I will continue to book through DialAFlight. Thanks guys!

Once again an excellent service from Bobby and the DialAFlight team, everything went as planned.

You are the best

Debbie especially has been so helpful and patient as we have moved flights twice after initial booking. Other team members have also been very helpful looking at car hire and answering questions. Would definitely recommend

We have always dealt with Tara, who is not only excellent but also so charming and helpful.

Once again Guy Foskin came up trumps - even arranging an upgrade. Excellent service. My go to holiday company.

Your staff are understanding, friendly, professional and gave me confidence.

Perfect trip, thanks very much for your very knowledgeable advice and guidance.

Brilliant service, thank you

Very well looked after by Stacey, Marshall and Niall. Eleven flights from 5 different airports across Europe, all delivered with absolute ease and clarity. Superb customer service. Will absolutely recommend and will be back. 10/10

Have now used Simon Pitman several times to book holidays and they have all been great. He is very knowledgeable about the places we are going to and the hotels are always superb for quality and service

Balkan beauty

The fabulous new Montenegro

Seaside sensations and a new-found clamour for glamour awaited Jeff Mills in this chic little Balkan country

My Montenegro guide was animated. 'You should have been here when this was part of Yugoslavia. It was a fine country and tourists loved it,' he said.

There's a word for those who share his view... 'Yugonostalgics', and they remember Josip Tito as a great leader, who ruled the country with a benevolent air and a successful PR campaign.

'I, too, remember Yugoslavia,' I told him, without elaborating.

My memories of pre-1980 Yugoslavia run more along the lines of cheap and nasty, concrete-clad, mass-market hotels aimed at Eastern Bloc tourists, unimaginative food and undrinkable wine.

There was bog-standard nightlife and exotic luxuries such as fiery slivovitz plum brandy, which gave you the mother of all hangovers; and Yugo cars for taxis, which made East Germany's Trabants seem like Ferraris.

It's very different now, as each of the former Yugoslav states strives to come up with new and inventive ways to attract tourists. Montenegro is right up there, with a curious mix of flashy super-yacht marinas and glitzy hotels, combined with good value seaside resorts.

The marina complex of Portonovi, on a 60-acre site on Boka Bay between Dubrovnik, in Croatia, and the Montenegrin coastal town of Tivat, might just be the glitziest of them all when it opens next year. Look out for luxurious apartments, available for sale and rent, as well as a yacht club, spa and a new One&Only resort hotel, the first in Europe.

At the other end of the scale, and not in a bad way, is Ribarsko Selo, a rustic fish restaurant with just a handful of guest rooms, tucked away on the Lustica Peninsula between Miriste and Zanjice beach, where a bottle of Savina white wine costs 15 Euros.

Rent a kayak from the town beach at Herceg Novi

Those in the know book the restaurant's sole harbourside apartment, with its own small pool, a favourite with visiting oligarchs in need of privacy. At just €150 a night for two, it's a bargain.

But there is also much in between these extremes in Montenegro. Its 620,000 people are fiercely proud of the independence they gained following the break-up of Yugoslavia, a process which began in 1991. The following year Serbia and Montenegro became an entity, under the name the Federal Republic of Yugoslavia.

In 2003, it officially renamed itself Serbia and Montenegro and in 2006, after a referendum, Montenegro declared independence. It was officially named the Republic of Montenegro in 2007.

Its credentials as a forward-looking highly progressive country have been underlined since then by such achievements as being classified by the World Bank as an upper middle-income country, becoming a member of the UN, NATO, the World Trade Organization and the Council of Europe. Not to mention seeing many of its resorts gaining a definite air of high-end sophistication.

The town of Budva, for example, once with a whiff of mass market Spanish Costas about it, is now filled with atmospheric bars and restaurants in the shadow of the ramparts, and there's a crescent-shaped beach, too.

Even more spectacular is Kotor, with its high city walls, tiny alleys, churches and Italianate mansions, all a reminder of Montenegro's Venetian heritage. Visit in the early evening, after the cruise ships have rounded up their passengers, order something at an outside cafe, and bask in its beauty.

For real luxury, try the island of Sveti Stefan, once home to fishermen, whose atmospheric houses now serve as guest rooms for the Aman Sveti Stefan hotel, reached by a pedestrian causeway.

Be sure to visit the island of Sveti Stefan

Following local advice, I checked out the resort of Herceg Novi, just along the coast, where the modern beach-side Palmon Bay Hotel and Spa provides a good base from which to explore the coast and the black mountains. Service is slickly efficient - not always the case in this part of the world - and rooms are excellent, if a touch clinical.

Heaven knows where Montenegro is heading. It might not know itself. For the rest of us, it's well worth visiting a place that's in such dramatic transition.

First published in the Mail Online - March 2018

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