What 6456 DialAFlight clients thought of Europe

Always an excellent service.

Very grateful for our seat allocation (front of Economy). This made immigration for Lisbon and LHR very quick and easy.

Luke a great help in organising and monitoring

Usual professional performance.

Always a loyal customer with your company. I will get in touch with Robbie for our next holiday

Excellent service from Raphael and his team

Very well looked after

Fergus was brilliant! Holiday was just what I needed. I’ll certainly remain a customer

Always reliable, friendly, professional and super helpful.

Great service in very difficult times, thanks very much.

Paul Jones was excellent

Great help in retrieving lost bag with Iceland Air

Tremendous service once again… thanks Teddy

As always excellent and very helpful,

There was a bit of confusion on what was included in half board but maybe the policy changed from when we booked. We thought we could eat in the restaurants for dinner for free but it was only the buffet restaurant, the other restaurants had a supplement.

Very well organised by Elizabeth and team. Top marks

Very good all round and I can only make one suggestion for improvement and that is to make your 24 hour helpline number a bit more visible on your email communication - maybe include it in your signatures.

Helping an 80-year-old and not the best with modern computer technology was excellent.

Great

Colin and his team always assist us with our holiday and flight requirements. This trip, given the restrictions, was planned and executed perfectly due to the diligence of the staff.

I book through Ted and the team as I know the holiday will always be a success and I will be pleased

Adam was awesome. Super helpful. Went more than the extra mile. Would highly recommend

Another brilliant trip helped by the excellent work of Fergus and his team. Thank you as always.

Lucas and team always do a great job for us with no fuss

We appreciated the call beforehand and the list of things to do which was very complicated. I will recommend you to anyone anytime

Lloyd went above and beyond arranging our holiday, as always. On top of that, he recommended Six Senses, Douro Valley which could not have been a better suggestion. It was the most perfect place in every way.

Great advice on flexible ticketing during Covid. Good advice on testing

Libby was brilliant

Simon is so helpful and always gives very good travel advice. Communication is excellent ahead of any holiday. I have been using you since 2008 and would never go anywhere else!

Thanks for all the help and advice in booking our family trip. A special thank you to Bruce and his colleagues who were just a phone call away to help with all the guidelines we faced. Our holiday was a great success.

One of the top world tourist destinations

The fabulous new Montenegro

Seaside sensations and a new-found clamour for glamour awaited Jeff Mills in this chic little Balkan country

My Montenegro guide was animated. 'You should have been here when this was part of Yugoslavia. It was a fine country and tourists loved it,' he said.

There's a word for those who share his view... 'Yugonostalgics', and they remember Josip Tito as a great leader, who ruled the country with a benevolent air and a successful PR campaign.

'I, too, remember Yugoslavia,' I told him, without elaborating.

My memories of pre-1980 Yugoslavia run more along the lines of cheap and nasty, concrete-clad, mass-market hotels aimed at Eastern Bloc tourists, unimaginative food and undrinkable wine.

There was bog-standard nightlife and exotic luxuries such as fiery slivovitz plum brandy, which gave you the mother of all hangovers; and Yugo cars for taxis, which made East Germany's Trabants seem like Ferraris.

It's very different now, as each of the former Yugoslav states strives to come up with new and inventive ways to attract tourists. Montenegro is right up there, with a curious mix of flashy super-yacht marinas and glitzy hotels, combined with good value seaside resorts.

The marina complex of Portonovi, on a 60-acre site on Boka Bay between Dubrovnik, in Croatia, and the Montenegrin coastal town of Tivat, might just be the glitziest of them all when it opens next year. Look out for luxurious apartments, available for sale and rent, as well as a yacht club, spa and a new One&Only resort hotel, the first in Europe.

At the other end of the scale, and not in a bad way, is Ribarsko Selo, a rustic fish restaurant with just a handful of guest rooms, tucked away on the Lustica Peninsula between Miriste and Zanjice beach, where a bottle of Savina white wine costs 15 Euros.

Rent a kayak from the town beach at Herceg Novi

Those in the know book the restaurant's sole harbourside apartment, with its own small pool, a favourite with visiting oligarchs in need of privacy. At just €150 a night for two, it's a bargain.

But there is also much in between these extremes in Montenegro. Its 620,000 people are fiercely proud of the independence they gained following the break-up of Yugoslavia, a process which began in 1991. The following year Serbia and Montenegro became an entity, under the name the Federal Republic of Yugoslavia.

In 2003, it officially renamed itself Serbia and Montenegro and in 2006, after a referendum, Montenegro declared independence. It was officially named the Republic of Montenegro in 2007.

Its credentials as a forward-looking highly progressive country have been underlined since then by such achievements as being classified by the World Bank as an upper middle-income country, becoming a member of the UN, NATO, the World Trade Organization and the Council of Europe. Not to mention seeing many of its resorts gaining a definite air of high-end sophistication.

The town of Budva, for example, once with a whiff of mass market Spanish Costas about it, is now filled with atmospheric bars and restaurants in the shadow of the ramparts, and there's a crescent-shaped beach, too.

Even more spectacular is Kotor, with its high city walls, tiny alleys, churches and Italianate mansions, all a reminder of Montenegro's Venetian heritage. Visit in the early evening, after the cruise ships have rounded up their passengers, order something at an outside cafe, and bask in its beauty.

For real luxury, try the island of Sveti Stefan, once home to fishermen, whose atmospheric houses now serve as guest rooms for the Aman Sveti Stefan hotel, reached by a pedestrian causeway.

Be sure to visit the island of Sveti Stefan

Following local advice, I checked out the resort of Herceg Novi, just along the coast, where the modern beach-side Palmon Bay Hotel and Spa provides a good base from which to explore the coast and the black mountains. Service is slickly efficient - not always the case in this part of the world - and rooms are excellent, if a touch clinical.

Heaven knows where Montenegro is heading. It might not know itself. For the rest of us, it's well worth visiting a place that's in such dramatic transition.

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.

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