Your calls always answered within 5 rings.
Gino is brilliant for my travel needs
Fantastic customer service from Jed and his team. Will definitely be using this service again.
Les and Teddy are always brilliant to work with - so helpful and so friendly. They make travel easy and such a joy. Thank you again
Declan really took the time to understand our expectations and matched them perfectly!
It’s a great relief to know that someone is on the end of the phone if help or advice is needed.
Perfectly organised as always. Absolutely no problems.
TUI need to improve a) their app - it was impossible, even with your help, to check in both times and b) to let people know if they cancel your flight and put you on another leaving 2 hrs later. No word or apology and had to rearrange onward travel having arrived unnecessarily early at the airport. None of this DAF's fault!
Making two separate bookings caused us challenges for online check in and we couldn’t sit together however that was a very minor issue
Been using DialAFlight for as long as I can remember! Always been superb. Harry was fabulous as always.
Everything went smoothly. There were no hitches so I was not able to judge how you would have sorted out any problems
I will check next time we use this hotel for hand grips in the shower - it was dangerous if you are infirm
All went well as usual
Everything arranged and nothing was too much trouble for any of the staff. Thank you all
Very caring and professional
Faultless service again, would recommend to anyone!
Fab service as always! Thanks Todd
Change your transfer partner in Sardinia!
Following the closure of Marseille airport on 8th July on account of bush fires, Philippa Wales could not have been more helpful and efficient in arranging for overnight accommodation in Nice and a flight from there to London on 9th July.
Always a five star service from Des Wing and his team
Thanks Guy, Top Man
I am very impressed with DialAFlight. It is so good to speak with a real person and not a robot. My husband uses a wheelchair so thank you Elliot and all the team for your help with booking
So good to have such an efficient and personal service - very rare in 2025! Thank you again.
Excellent service as usual
Owen and the team were excellent - our requests were met and we were very well looked after.
Fantastic service especially from Chris Briggs, who we have used for the past few years. A wonderful holiday, great hotel and the flight times were perfect.
Friendly and helpful service
As usual the service was excellent and any questions we had were answered quickly and fully
I would recommend you but not the airline I used which was British Airways. Both outward and return flights were 2 hours late with very little explanation why
Everything went smoothly as usual. In particular Edward found us a really lovely boutique hotel which wasn’t available on any of the usual booking websites and at a competitive price.
I've been using DialAFlight for over 10 years .. I wouldn't use anyone else. I personally find it comforting to be able to call them and be answered virtually immediately without having to wade through a ton of options like most businesses! They are always ready with useful advice and very very efficient.
For as long as I can remember, Italy has held a place in my heart. The food, the culture, the fashion... in fact, for a brief period in my twentysomethings, I even toyed with the idea of upping sticks and moving there.
My dream at the time was to renovate a run-down Italian villa, all the while savouring the best truffles and gorgonzola, washed down with amarone.
Of course, things didn't quite work out like that, but over the years I have had many Italian adventures. Trekking through Tuscany, watching the Grand Prix in Modena, honeymooning in Rome, high fashion in Milan, and stays in Sicily.
Sardinia had got away from me, and was definitely on my go-to list. What wasn't on the list was missing our flight to Cagliari and having to rebook from a different airport - but this definitely added a certain frisson of excitement to the trip, particularly with my husband and two small children in tow!
But we reached our destination later that day, if a little later than planned and made our way to our resort in the south of the island - Forte Village in Santa Margherita di Pula. It's hard not to be impressed by this resort. It's essentially a luxury holiday village, nestled in gardens along a white sandy beach.
There's a choice of accommodation - from five and four-star hotels and luxury villas. We were staying in Hotel Castello, in a deluxe family bungalow which had been newly refurbished alongside other extensive multi-million pound renovations which have taken place over the last few years.
An ideal hide-away
The villa was perfect - contemporary and comfortable, with plenty of room for a family of four and with lots of garden space.
There were gourmet and buffet restaurants, numerous swimming pools, infinite activities, a charming piazza with evening entertainment - the nightly children's disco was a particular hit - boutiques and a Thalasso spa.
There's even a children's restaurant where youngsters can stock up on child-friendly food.
It means they get to eat before going to the kids' club, so parents can enjoy a more intimate meal together. A really good idea.
In fact, there's so much to do here that we found we didn't have to leave the village - which, to be truthful, is awkward when holidaying with small children anyway.
There's a number of sporting academies and clubs, ideal for older children. Our girls are so young they were more than happy splashing in one of the pools, or the waterpark, or the Children's Wonderland - essentially a child-sized play village.
There's even a Barbie house where children can colour, get their nails painted and maybe even meet the famous blonde.
And speaking of famous blondes, there's a good chance you'll bump into one here. The place is full of beautiful people, and it is prime people-watching territory.
Foodie heaven
Foodies in particular will love it here, and eating is a big part of the Sardinian experience - and let's face it, of any holiday. Everywhere we ate was really, really good - and as resolute carnivores, we were pleasantly surprised with how much we enjoyed our meal at the Michelin-starred all-veggie restaurant, Peaches Cream. And I got to make pizza at the Gourmet cooking academy, the Italian way (although I've yet to repeat this experience in my own kitchen).
As parents know only too well, any time you get to yourself is precious, and you need to make it count. So I managed to slink off for a couple of hours one day to experience the Acquaforte Thalasso & Spa, which dates back millennia to the time when ancient Romans built thermal baths at the nearby port town of Nora.
After I recovered from the shock of sliding into the murky warm water - filled with those miracle-working marine algae and minerals - I really relaxed and enjoyed it.
We came home tired but happy. And very relaxed. Particularly because we didn't miss our flight this time.
First published in the Mail Online - March 2019
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