Your calls always answered within 5 rings.
Absolutely flawless! As always
As always excellent service and attention to detail
Superb communication from start to finish.
Thank you - ran very smoothly
Thank you so much Helen for taking such good care of us.
Would just like to say that our holiday manager Hannah Kennedy was excellent, very helpful, very informative and always available to answer any questions. Will certainly be back to book more holidays.
Charles was great. He went the extra mile.
Jonathan Greaves dealt with everything - 5 star service every time
Service was personal and exceptional especially the out of hours service. Thank you to all who played their part.
Love Helen, she is fab and the next holiday is booked thru her as well
Damian Paterson was fantastic as always. Very professional and genuinely fantastic customer service.
Everything was excellent however the hotel in Verona had been given a request for twin beds in the room. I'm not sure how this happened but they resolved the problem the next day.
Thank you Natasha for your help and great customer service as usual. Looking forward to my next trip!
Brilliant service throughout by Tristan. Thanks for a fabulous trip
As usual, first class
Hotel in Barcelona was great and staff excellent but it was next door to what appears to be a large industrial complex - steam coming out of towers, all sorts of vents blasting out hot air - not sure I would want to stay there again!
As always Philip Bardsley was super efficient and extremely helpful
It is very reassuring to be able to contact a travel manager at any time of the night or day if we run into any issues. We have had to do so on previous trips, but thankfully not this one. I make sure to tell my friends and family the service you provide
Jed Fairchild was excellent
All expectations filled, as usual. Thanks.
Excellent service and personnel. 10/10
In your itinerary you told us we were flying Jet 2 from T1 at MCR and in fact Jet 2 flights are now going from T2. This was only a slight problem with the Fast Track booking.
Thank you, all good.
Organisation of the trip by Emily and the team was exceptional
Superb service from DialAFlight and Nick Beattie and the flights worked out well ... even in the manic hub of Schiphol!
Not impressed with the hotel and I had to demand an immediate change of room. However, everything arranged by DialAFlight worked like clockwork. I would not dream of using a different agency to plan my travel as Rebecca and her team are endlessly helpful.
Theo in your Shirley office is fantastic. Professional, helpful and always keen to accommodate.
Wonderful time. All ran smoothly. Hotels and private transfers were spot on
Thank you Sam, everything was just wonderful
Well organised, as usual, no hassles and it is good to know if anything goes wrong you are there to help. Thank you.
Even in the communist era, Yugoslavia attracted holiday-makers in large numbers from western Europe, including a devoted following from Britain.
It was in marked contrast to the likes of East Germany or Romania and other Russian-dominated countries which were far from being contemplated as holiday destinations.
But Yugoslavia's then ruler Marshal Tito understood the concept of a market-based economy and often upset Moscow by running his country on a communist model very different from the Soviet-approved version.
More than Dubrovnik and Split
Many British visitors flocked to Dubrovnik and Split in those days. After Yugoslavia dispensed with communism the whole region faced a decade of strife which meant a hiatus in travel there - but with peace, the independent country of Croatia was to emerge with Dubrovnik and Split quickly reclaiming their status as star tourist attractions.
And it rapidly became apparent there was much more to Croatia than most realised. For a start, it has more than 1,200 miles of coastline and 1,200 islands. Most of the islands are just blobs of rock in the Adriatic, but of the 50 that are inhabited several are destinations in their own right. Hvar is a perfect example.
What they all have in common is that they have come to the package holiday party very late. For many of the islands it's not just that the Tito regime didn't develop them as holiday places, visitors were actually banned: Tito feared a seaborne invasion (from the West and probably the East, too) so there were elaborate early-warning stations and other defensive structures intended to protect Yugoslavia.
Even today, on many of the smaller, uninhabited islands, visitors are not allowed to stay overnight - but this is now for environmental rather than defence reasons.
So the unexpected benefit of this is that while many other Mediterranean islands were throwing up tower-block hotels and ploughing up vast swathes of countryside to build airports, Croatia's islands escaped the worst excesses of modern tourism that can mar some destinations.
This nation's charm resides in its natural, unsophisticated but thoroughly stylish ambience. Many of the island towns are perfect gems - including places such as Sibenik, which is an architectural treasure trove.
Pride of place here goes to the Cathedral of St James, built in stone between 1431 and 1536. Sibenik, like the Swedish capital Stockholm, is built over an archipelago. The city is an intriguing maze of narrow alleys and squares with a host of fascinating small shops and fine places to eat.
Rovinj nestles in an arm of the Adriatic where Croatia meets Italy. It has the look of a mini-Venice with narrow streets of sunburnt buildings dominated by the campanile of the Church of St Euphemia.
Another delight is Trogir, set on a small island between the Croatian mainland and the island of Ciovo.
Founded by the Greeks, it was later influenced by the Romans and Venetians.
It is a wonderful mixture of churches, palaces, towers and fortifications. Its Romanesque-Gothic quarter is one of the best-preserved in all of Central Europe.
An ideal hide-away
One of my favourite places is the former fishing village of Novigrad: the perfect away-from-it-all place to enjoy peace and quiet. If you're looking for a busier environment then head for Dubrovnik, the famous walled city that found itself on the front line of the civil war in 1991.
Like Venice, you have to see Dubrovnik to understand its attraction. The churches, palaces and ramparts are remarkable, with style and history combining in perfect harmony. There are lots of bigger resorts that offer a base for a beachy holiday. It is hard, however, to resist the attractions of Split.
The town offers a pedestrianised waterfront and smart ambience.
The stunning palace of the Emperor Diocletian is in the centre, where you can shop in an underground palace complex or sip cocktails within arm's reach of ancient columns. Perfect.
First published in the Mail Online - January 2019
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