Your calls always answered within 5 rings.
Absolutely flawless! As always
As always excellent service and attention to detail
Superb communication from start to finish.
Thank you - ran very smoothly
Thank you so much Helen for taking such good care of us.
Would just like to say that our holiday manager Hannah Kennedy was excellent, very helpful, very informative and always available to answer any questions. Will certainly be back to book more holidays.
Charles was great. He went the extra mile.
Jonathan Greaves dealt with everything - 5 star service every time
Service was personal and exceptional especially the out of hours service. Thank you to all who played their part.
Love Helen, she is fab and the next holiday is booked thru her as well
Damian Paterson was fantastic as always. Very professional and genuinely fantastic customer service.
Everything was excellent however the hotel in Verona had been given a request for twin beds in the room. I'm not sure how this happened but they resolved the problem the next day.
Thank you Natasha for your help and great customer service as usual. Looking forward to my next trip!
Brilliant service throughout by Tristan. Thanks for a fabulous trip
As usual, first class
Hotel in Barcelona was great and staff excellent but it was next door to what appears to be a large industrial complex - steam coming out of towers, all sorts of vents blasting out hot air - not sure I would want to stay there again!
As always Philip Bardsley was super efficient and extremely helpful
It is very reassuring to be able to contact a travel manager at any time of the night or day if we run into any issues. We have had to do so on previous trips, but thankfully not this one. I make sure to tell my friends and family the service you provide
Jed Fairchild was excellent
All expectations filled, as usual. Thanks.
Excellent service and personnel. 10/10
In your itinerary you told us we were flying Jet 2 from T1 at MCR and in fact Jet 2 flights are now going from T2. This was only a slight problem with the Fast Track booking.
Thank you, all good.
Organisation of the trip by Emily and the team was exceptional
Superb service from DialAFlight and Nick Beattie and the flights worked out well ... even in the manic hub of Schiphol!
Not impressed with the hotel and I had to demand an immediate change of room. However, everything arranged by DialAFlight worked like clockwork. I would not dream of using a different agency to plan my travel as Rebecca and her team are endlessly helpful.
Theo in your Shirley office is fantastic. Professional, helpful and always keen to accommodate.
Wonderful time. All ran smoothly. Hotels and private transfers were spot on
Thank you Sam, everything was just wonderful
Well organised, as usual, no hassles and it is good to know if anything goes wrong you are there to help. Thank you.
'Over there,' said our driver gesturing to a smudge of land barely discernible in the gathering dusk, 'is Ithaca: the home of brave Ulysses.'
He put the stress on 'brave' as if there might have been another Ulysses around who had less of an appetite for man-to-man combat.
Nikos, our driver, was a man of the classics, it appeared. 'According to legend, Ulysses spent ten years fighting the Trojans in the Trojan War and then it took him ten years to get home after the war.
'This journey home is the story of The Odyssey.'
We were on Kefalonia, the sixth largest of the Greek islands, which sits between Ithaca and Zakynthos - far to the south of Corfu.
Unlike Corfu and other tourist-savvy islands such as Rhodes and Crete, Kefalonia still has the look of a place surprised to find itself in the holiday business.
If Ithaca has Ulysses, Kefalonia has heroes of a more recent vintage. The island was the setting for Louis de Bernière's modern classic Captain Corelli's Mandolin.
FIT FOR THE BIG SCREEN
And, surprisingly - as Holly-wood almost never seems to shoot films in their authentic setting - this was where Penelope Cruz, Nicolas Cage and Christian Bale came to star in the film of the book when it was made here in 2001.
The locals are ambivalent about the film, as it makes narrative capital out of the two worst events to affect the island in living memory.
The ill-fated occupation by the Germans during the Second World War (which resulted in the massacre of more than 5,000 Italian troops as portrayed in Captain Corelli's Mandolin); and the terrible earthquake which destroyed large parts of the island in August 1953, killing 600 people and making thousands homeless.
Driving across the island today, however, there is little to suggest recent troubles.
Kefalonia radiates a quiet contentment, perfect for someone who has arrived, like us, searching for utter peace and quiet. What quickly endeared us to Kefalonia was that this was a 'real' place where the locals clearly have a life beyond tourism.
The capital, Argostoli, for example, is charming, with a substantial fruit market near the harbour. Of particular interest in the harbour are the turtles, who have become something of a tourist attraction. Another endearing factor, to me, is that there are few sights thought of as mandatory. Our only outing was to take a drive round the island to the harbour town of Fiskardo, 30 miles north of Argostoli.
FAVOURED BY THE STARS
It has become popular with the rich and famous as the perfect place to tie up their luxury yachts as they make their way around the Mediterranean.
We had a fabulous lunch at a harbourside restaurant where our waiter confided that Tom Hanks and his wife were on a yacht nearby and were expected to arrive for lunch imminently.
We strung out dessert as long as we possibly could, but Mr Hanks didn't put in an appearance (or perhaps he is so good at disguises that we didn't recognise him).
Fiskardo is one of the few villages on Kefalonia that were left undamaged by the 1953 earthquake: its handsome Venetian buildings are an impressive sight.
What was also impressive is that while the place is probably the nearest thing that Kefalonia has to a major resort, it didn't really feel like a tourist honey pot -it certainly wasn't crowded.
And, best of all perhaps, the excellent meal was very reasonably priced.
The island has only recently begun seeking to attract tourists and doesn't seem to have been alerted to the possibilities of ripping off visitors.
We took our trip to Fiskardo in the evening when the heat was tempered by a cooling breeze from the sea.
Close to our apartment were plenty of good tavernas and bars where we could enjoy a reasonably priced meal in the evening.
It may have taken Ulysses 20 years to return to Ithaca - we shall be heading back to Kefalonia much sooner than that.
First published in the Mail Online - April 2018
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