Based on 8888 reviews on Trustpilot
020·7962·9933
Initial problem with the hotel but then you arranged an upgrade that was very nice.
Everything was perfect. Thank you
Great trip, great resort, would definitely go back again. Staff were super friendly, and really liked the main buffet restaurant. The resort grounds were simply stunning and the beach was right next to it. The highlight of the holiday was the privately arranged (on the site) "12 Islands" boat trip - brilliant island hopping and swimming experience.
Ted remains brilliant. The rest of the team give great back-up if he's not there.
Excellent, friendly, helpful, reliable, what else can I say?
Not your problem but I failed to complete PLF SO WAS REFUSED TO BOARD. Had to find ref number to complete and rebooked BA flight. Would be better if you help clients with docs.
As always, Tristan delivered
Gavin - thank you for all your help in organising our holiday.
Thanks again for excellent service and support
Wayne is absolutely amazing, we would never go anywhere else!
We had to get a minibus to get to our car hire which was unexpected. I can see that it was on the confirmation documents but I think that when you book a car it should be made very clear. Otherwise all very good.
Thanks Joe. Everything went swimmingly.
The airline staff need to police the wearing of face masks on board more.
Great service
Excellent support, booking efficiency and follow up
Harrison Miller was particularly helpful in organising our trip
DialAFlight 100 per cent. BA Club Europe only 1 per cent
Great service all along as always
Excellent trip - all went like clockwork - even the covid issues
Always a first class service. Thank you Alex Gache for sorting out another trip very smoothly indeed
Joe went beyond his remit to sort out all my problems with PLF and flight changes.
Many thanks for additional email with links to necessary websites and government information. Much appreciated as it made life simpler and efficient
Thanks, as usual, to Lee Coughtrey for arranging everything so easily, good information before travel and always there to answer any queries.
Going abroad is not simple for elderly folk like me with little aptitude for computers and advice and assistance such as yours is invaluable. We'll be back to bother you again in the Spring!
Wonderful efficient service as usual, thank you
Great service from Wayne once again. Jet 2 airline info at fault and not impressed with their service
Excellent support from Grant Pattinson, who dealt with everything
Flights and hotel all worked well. One minor criticism - the transfer was in a very old taxi. It would have been better to take one off the airport rank.
Excellent customer service
Great service from Eric, as always.
Some hotels manage effortlessly to combine a hip and trendy image with old school charm - and the Splendido Hotel in Portofino is certainly one of them. In the Hotel Splendido’s case a generous dose of Italian style is also thrown in for good measure.
THE ROAD TO SPLENDIDO
It is perched on the Italian Riviera coastline, two hotels in one, both boasting roof gardens, geranium-filled terraces and a languid way of life. Carved from a 16th Century Benedictine monastery high above the village, the original Hotel Splendido opened in 1902 and has 65 rooms surrounded by terrace gardens with a swimming pool. In 1998, a satellite branch on the harbour - the Splendido al Mare - opened with 16 rooms and suites.
Portofino is still a fishing village, south-east of Genoa. Pastel-coloured houses, high-end boutiques and seafood restaurants fringe the Piazzetta, which is a small cobbled square overlooking the harbor, which often has a selection of super-yachts in evidence.
A path leads from the Piazzetta to Castello Brown, a 16th century fortress and museum with frequent art exhibitions and constant panoramic views of the town and the Ligurian Sea.
The village in general, and Hotel Splendido in particular, has always been a magnet for celebrities, past and present. The visitor of note list includes Liz Taylor and Richard Burton, Steven Spielberg and Kate Capshaw, Humphrey Bogart and Lauren Bacall, Ava Gardner, Beyoncé and Jay-Z, Madonna, Rihanna.
WHAT TO EXPECT
All the hotel's rooms are spacious with a mix of antiques and marble, maintaining a timeless feel. Gadgets are kept to a minimum, although the Splendido does have its own yacht. There is also a shuttle to spare guests the 15-minute walk between the two sites.
ITALIANS DO IT BEST
Food takes centre stage - this is Italy, after all. Elizabeth Taylor, who honeymooned here, has a spaghetti dish named after her – but Ava Gardner went one better. There is a suite named after her.
La Terrazza is the Splendido's most iconic restaurant – it’s romantic, relaxed, with serious seafood and alfresco tables.
Down in the harbour, Chuflay offers a more formal dining experience, but many celebrities - including Madonna and Rihanna - see it as the perfect place to hang out during yachting holidays.
The location on the Ligurian is as scenic as could be desired, and Portofino's harbour is one of Europe's most beautiful. The many-coloured villas hugging the coastline are the subject of many calendars.
The waters of this fishing village are now frequented by the yachts of the super rich. Yes, there's nothing much to do - but that's really the whole point of Portofino. You stroll, indulge in some light shopping at Ferragamo, and then indulge some more at a restaurant or bar.
HOME TO THE STARS
The USP of Portofino is that it can claim to be Italy the way it was - for Hollywood stars at least - around 50 years ago, when celebrities could wander through the cobbled streets without being pestered for selfies.
It's still, relatively speaking, a safe zone for celebrities. But Beyoncé learned that stilettos aren't the best footwear for the terrain in 2010 - when she returned in 2014, she opted for more suitable flats.
Regular guests Steven Spielberg and his wife Kate Capshaw holidayed at the hotel with their family very recently. Kylie Minogue, another regular visitor, was also in Portofino recently to perform at a Dolce & Gabbana show.
FINAL CONCLUSION
But is it good enough for the rest of us? Undeniably it is. You can sip your aperitif at one of the delightful harbour bars and feel just like a star.
And at the Splendido, from the stars twinkling above the moonlit ocean to the swaying palms in the garden, you can live la dolce vita. It is the epitome of Italian glamour.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
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