Your calls always answered within 5 rings.
Kirsty is a real asset and credit to your business
Appreciate the contact before the flight and knowing I could contact you if in trouble. Very reassuring.
I have been using Dexter at DialAFlight for well over a decade and have been recommending him for all of that time. On the times Dexter has been away, all of his colleagues handle my enquires just as well. I would not go anywhere else!
The app is excellent, keeping me informed throughout my trip and on the day of my flights, sending notifications to my boarding cards.
The personal touch is much valued.
Always a great service.
Travel plans were perfect as always. Thank you Harry and all at DialAFlight.
Simply superb service! Thank you Ethan, Amy and the entire DialAFlight team!
We wouldn’t consider going with anyone else. They perform just as a good TA should
We were unable to check in at home which means we had to pay for extra bags at the airport. First hotel was not comfortable. Second much better
Fantastic support to get other flights especially as KLM were useless.
I have used DialAFlight for many years and always deal with John Huff at the Sale office who is very experienced. He has always provided me and my family and friends with his expertise and helpfulness in planning our trips.
Overall very pleased with the service you provided.
If you could get Virgin Atlantic to get their act together that would be great.
All good, no problems
Ashley Homewood was extremely helpful. He answered the phone within 2 rings every time, any issue we had was sorted easily. This is the 3rd time we've used DialAFlight and the 3rd great deal we've had with them
Per his usual degree of high efficiency, Lucas Moore, once again ensured my travel flights to and from the US ran smoothly and enjoyable.
Not sure my Virgin Delight worked - seemed the same as the standard economy that I went out with, only 10 rows back
Good communication
Great flights. Dreamliner to San Francisco. 777 to Abu Dhabi. 380 800 airbus to Heathrow. All perfect - well done DialAFlight
As ever, excellent customer service
Alan White is brilliant. One of my internal USA flights kept changing departure time which had an impact on my longhaul flight back. Of course Alan sorted it all out.
Everything was perfect
I love the feeling (rightly or wrongly) that there is a friend at my elbow just in case. This time all went well - except that my suitcase was lost in transit between Heathrow and Manchester and this happened in Newark the last time I flew. Real nuisance but nothing to do with you.
Once again I cannot fault the service we received from DialAFlight. In particular Libby who provided all the information we needed and kept in touch with us all the way through our booking. Even though I was a pain at times asking basic questions Libby kept her patience throughout!
Harvey and his team delivered excellent service and told of us of quicker and easier things for our holiday. Everything ran smoothly and we had a brilliant time
Everything great, flight, hotel, wheelchair requests fabulous. Emma Pearce so friendly and professional. Knows her job inside and out
No problems as usual
Thanks for providing a really good service - will definitely book with you again.
Excellent service as always.
The Portuguese have a specific word to describe a nostalgic longing for a place, 'saudade', and after visiting Lisbon it’s easy to see why.
It's conveniently close to the UK, it's in the same time zone - and is a hotbed of cutting edge culture and nightlife, exciting architecture, music events and super cuisine including a thriving pop-up restaurant scene.
Music festivals, headed by Nos Alive in July, rival Glastonbury and Reading.
At Nos Alive, one arena is dedicated to Fado, the melancholy music that originated in Lisbon in the 1820s and is making a big comeback. The festival shows how high Lisbon sits on the 'cool' scale, with a huge buzz in the city’s arts and design sectors.
Lisbon has helped fund many free music and arts events in troubled neighbourhoods to bring investment to the areas and the city is reaping the rewards.
A prime example of the success of this policy is an inner-city area called Mouraria, which used to be the old red light district but is now one of the city's trendiest locations and a magnet for visitors.
It has some of the most beautiful tiled buildings in Lisbon and is one of the top foodie hangouts.
WHERE TO GO
For global cuisine, head to the food market in Martim Moniz Square, or ask the advice of locals about many of the little-known restaurants - some in seemingly private kitchens.
There are also plenty of pop-up events run by Elisa Sartor and Valentina Toscano of Mani In Pasta, who also introduced us to the famous Portuguese custard tart.
The original tarts can be found at the Pastéis de Belém in the Belém area, but for an equally delicious treat in a more central location, try the Confeitaria Nacional shop at Praça da Figueira, which was built in 1829 and still contains its original interior. The pastries are a breakfast delicacy - copy the locals by sprinkling the tart with cinnamon or icing sugar.
From Praça da Figueira, a short Metro ride takes you to a jewel in the Lisbon crown - the indoor Time Out Food Market, which houses artisan food and drink stalls run by some of the biggest bars and restaurants in the city.
FOODIE HEAVEN
Visitors can choose from a number of culinary delights, including steak, sushi, dim sum, local cheese and charcuterie. I opted for a salmon, cuttlefish, tomato and seaweed burger in a cuttlefish ink bun that was absolutely delicious.
There are plenty of places for a more upmarket meal too, including the Bica Do Sapato restaurant, co-owned by Holly-wood A-Listers Catherine Deneuve and John Malkovich, and the hotel Tivoli, which features the Brasserie Flo, a grand 1920s-style dining room serving French food.
I indulged in some local oysters, followed by the most delectable prawn and asparagus risotto I have ever eaten and a salted cod with chorizo crumble.
Upstairs at the Terraço restaurant, diners get one of the best views of Lisbon. Later, we enjoyed a drink at the Sky Bar, a terrace with panoramic views.
Thanks to its hilly nature, Lisbon is famous for its terraces and visitors are spoilt for choice when it comes to verandas with a view that serve food.
People looking for a more modern and relaxed vibe should head to the Memmo Alfama though, a boutique hotel in the Alfama area that is built into the medieval walls of the city. Just a stone’s throw from the hotel is the Clube do Fado in Alfama, widely considered to be the best bar to hear Fado music.
NIGHT LIFE
The quaint streets of the historic Barrio Alto area come alive at night, with traditional and modern restaurants, Fado houses and lively bars staying open well into the night.
Lisbon is well-known for its extremely photogenic tiled facades. In some neighbourhoods almost every home is covered in the ceramics, splashing entire streets with rainbow colours.
Nowhere is this more evident than at Pestana Palace, a five-star hotel in a restored 19th century palace with views over the Tagus. The grand reception rooms boast fresco ceilings and decorative furniture.
On top of all this there are beaches less than an hour away from the centre and guaranteed good weather – the city with everything.
First published in the Mail on Sunday - May 2018
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