Your calls always answered within 5 rings.
I got a phone call the day before my flight from the manager. That's service...
Superb, personal approach - clear information throughout and a seamless service.
Thank you - all good as usual
This trip was amazing, thank you so much Manny. It was above all expectations.
Arthur was so helpful he went above and beyond to ensure we had a good holiday. Highly recommend.
Freddie was an amazing advisor and delivered everything we asked for. I would definitely book with him again.
As always, great service from Amy et al
Excellent service. Booking went smoothly. Answered all questions ensuring a stressless holiday.
Can not thank you enough for your wonderful service. I have given your number to my friends and family. Highly recommended
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Zoe Lane sorted everything out to get us back from Dubai when everything around us was going crazy and people were left stranded. Very grateful! It’s when there is an issue, that you really value using a travel agent!
Always great service
A very good experience..
Everything was excellent as usual
As always wonderful support, advice from Cristiana who went above any beyond to help. Wouldn't book with anyone else. Thank you once again.
Tony was great!
Will certainly book through you again. Frazer was very good dealing with all our enquiries.
I had loads of issues due to flight cancellation but no fault of DialAFlight
Edward Scudder went over and above the call of duty in finding flights and the best route for our three plane journey. A big thank you to DialAFlight for what must be 16 years of booking flights for us - and always being brilliant!
Perfect yet again
Noah and his team are amazing, updating me on changes and phoning me just before I leave to check everything's OK
Fantastic Lucy, sorted everything and the assisted help for my husband was waiting for us.
Joe Orton is an absolute credit to your company - we had a fantastic holiday and would definitely recommend his services to friends and family.
Excellent service from start to finish. Communication was excellent and Elliott phoned to wish all a good holiday the day before our departure.
Staff go above and beyond with their support. We always book through DialAFlight for this reason. Steven Merrells and his team helped us on numerous occasions for our most recent trip, looking at date changes, getting an extra person on our flight and with seat bookings. Excellent service throughout.
All worked out great and met all our expectations
Thank you Oliver!
It was 5 star all the way
Great organisation and communication which helped us have a wonderful holiday. Thank you Cody for your help
I have used Calvin for a number of holidays and he has never failed to provide a fantastic experience and great customer service. I have recommended him to a number of my friends because of this.
Here's a game to play on the plane. You have one last holiday and it's for a month. It won't cost you a thing but you have to go somewhere you've been before. That honeymoon hotel in Sri Lanka might loom large, perhaps the beach resort in Jamaica would be perfect, or the heavenly spot in the Maldives could do the trick.
My wife and I play the game on the way home from Tuscany - and are hard-pressed to think beyond the place we've just left. We stayed at the Castello di Casole hotel, a ravishing hill-top converted castle within striking distance of Siena, San Gimignano and Florence. In other words, culture of the highest order on your doorstep, where going nowhere at all is also a tantalising option.
We're talking Tuscany Classico: lush undulating countryside, a patchwork of greens, ochres and violets broken up by thick hedges and narrow tracks lined with immaculate cypress trees.
Many of the tracks you can see from the castle's terrace - with its fabulous infinity swimming pool and huge terracotta pots laden with olive trees - lead to villas that are part of the hotel's 4,200-acre estate, now owned and run by Belmond.
An American firm acquired it in 2005 and set about a massive restoration.
There are 41 suites (plus a two-storey penthouse) in the main building and dotted about what amounts to a private hamlet, with its own church and crypt built by the Bargagli family in the 19th century. The spa is in the granary, with treatment rooms in the former cellars. At one time, the castle was owned by Italian director Luchino Visconti (Death In Venice). Perhaps he, like us, spent hours staring into the distance - front row seats in the Ritzy Naturale.
It's truly special at night, when the main courtyard becomes a village square, complete with fountain, stone benches and al fresco dining. Children play hide and seek while their parents pile plates with some of the best cooking in the region.
What you forget about Tuscany is that the Etruscans were here long before the Romans. Hence the exquisite hilltop towns that once were fortresses designed to repel outsiders and are now communities keen to welcome visitors armed with euros.
On our second night, we ask the concierge to book us dinner somewhere cheap and cheerful nearby. He chooses Osteria del Borgo in the tiny village of Mensano, which, as it happens, we could see from our room.
Slow-cooked wild boar is the speciality here, but it's the sort of restaurant where you let the waiter (in this case the brother of the chef) decide what you should eat. A triumph.
We visited the dramatic hilltop town of San Gimignano, with its skyline of medieval towers, including the stone Torre Grossa and the 12th century Duomo di San Gimignano with famous frescoes by Ghirlandaio. But be warned, the walled town is one of Tuscany's biggest draws and it can get extremely busy - it's well worth a visit but try to avoid peak times. The priority of those medieval town planners wasn't car parking spaces.
We enjoyed a venture to beautiful Arezzo, where on the first Sunday of the month, the town centre becomes one huge antiques market. We buy a heavy marble font that raises eyebrows as we check in for the flight home at Pisa airport.
We also make the pilgrimage to Siena, where, because it is a few weeks before the annual Palio (the bareback horse race around the plaza), medieval pageantry is brewing nicely, including a hostile-looking marching band that drums its way through the narrow streets carrying heavy flags.
Most of all, we love sleepy Casole d'Elsa, which you can also see from the hotel. It has a butcher and grocer - and manages a perfect balance between visitors and full-time residents.
What strikes us about Tuscany in peak season is how if you avoid the superstar towns, there's space for everyone and, with fierce planning laws governing development, it's remarkably unspoilt.
First published in the Daily Mail - March 2020
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements