Your calls always answered within 5 rings.
Prompt responses. Great follow up and checking everything set for trip.
Extremely pleased with all the help and arrangements made by Natasha.
Requested Assistance didn’t work very well in Houston but presume that’s not under your control!
Flights with BA to and from Houston went to schedule - thanks
Fraser was amazing from booking to coming back. The helpline was super useful.
Only thing was that we didn’t get the wheelchair assistance that we needed on the first leg of our flight London to Houston so we had to struggle ourselves. But it was totally different when we got to Houston and also when we arrived back in London.
Excellent service. Everything worked. A big thank you to Howard and team.
Outstanding customer service and great value.
Unfortunately BA cancelled our flight the day before due to fly home. Your emergency service team were fabulous - nothing was too much trouble
Overall service was excellent. Only criticism was the suggestion of taking up an option of electric car - this was a terrible idea and caused no end of anxiety and difficulties. Poor infrastructure including limited charging points, difficulties registering to be able to charge.
Everything went well, no issues at all. Thanks DialAFlight for your great organisation and customer service
DialAFlight is the BEST!
DialAFlight gets us the best deals and takes out the hassle of searching yourself. We repeatedly use them for all our travel. Thank you for amazing customer service too!
Second time running flying back from Houston my bike bag did not make the flight with me. Rubbish baggage handling.
As usual, flawless.
Always a pleasure to deal with Sally.
Very good experience, really good deal on flights and car hire. Queries were dealt with in a timely manner
Wonderful service, would certainly use them again and again. Jerry B was great. It's really reassuring to speak to a person who then checks with you before your trip just to make sure that you have all the paperwork you need.
Flights perfect, service from Sean excellent but all assistance services booked for airport (for disabled person) did not happen. No wheelchair, no buggy, no assistance!
The fact that I could speak to a person was key! Not everyone can master the complexities of a fully automated system, me included! The help and support received was excellent and no question was irrelevant. When I next wish to fly I will be returning to use a service that's professional, supportive and is there for you!
Excellent service, friendly yet professional. Full information and good advice given from booking stage through to departure.
Excellent service as always
Shelley was super efficient and helpful as always.
I very much appreciate having a named person dealing with my bookings and will always come back to you in future.
Very good service
Great service and attention to detail.
Very good service
Rupert always goes above and beyond. My questions, no matter how small, are always answered fully and with respect putting my mind at ease. My holiday was seamless from airport to cruise and back. I always book my flights with Rupert now I will be booking my cruise as well.
Very helpful young lady gave me peace of mind that my trip to USA would go as planned without any problems