Your calls always answered within 5 rings.
Thank you Guy for your professionalism and support throughout the trip
Excellent and reliable.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
The Mediterranean city of Valencia has an astounding cathedral, brilliant beaches, renaissance churches, some of the most striking modern architecture in Europe, fabulous seafood and gutsy red wine.
The locals are intensely proud of their city, culture and language, a form of Catalan called Valencian.
They might not shout about it as loudly as the Barcelonians, but perhaps that's because some might say their city is - whisper it - even better than Barcelona.
Who needs the whorls of Gaudi's Sagrada Familia when you've got the spiralled columns of the city's gothic Silk Exchange? Even paella was invented here.
After the River Turia flooded disastrously in 1957, the government diverted its waters. Now the wide green riverbed snakes through the city, providing 9km of parkland and a home for the Ciudad de las Artes y las Ciencias, an eruption of futuristic pavilions, lakes, an Imax cinema, aquarium and botanic gardens.
All of this is overlooked by the tallest opera house in the world, Santiago Calatrava's steel and concrete Palau de les Arts Reina Sofia, an ancient Greek helmet-shaped building.
Take a glass of wine on the breeze-cooled palm terrace before the opera or come back on Friday evening when music students from the nearby Berklee College of Music, the first international campus of the Boston-based college, give free concerts from April to October on a floating stage in the lake.
Valencia cathedral and the Micalet bell tower are must-sees, but be sure to look up when you are inside the cathedral.
The windows are filled with inch-thin alabaster instead of glass. This makes for a spectral interior rendered even more eerie by the presence of Francisco Goya's 1788 painting St Francis Borgia At The Deathbed Of An Impenitent, where a figure of Christ on the crucifix spurts blood on to a sinner.
Step into the cathedral's Holy Grail chapel, home to a revered silver chalice which, as it dates to the 1st century AD, might just be the real thing.
You'll find modern art at the Institut Valencia d'Art Modern (El Ivam) and El Greco paintings at the El Patriarca museum.
The city is famous for its ceramics and tiles, a tradition that dates back to the long years of Moorish rule. But you'll also find Picasso's work at The National Museum of Ceramics in Ciutat Vella, housed in a baroque palazzo with the most famous decorated doorway in Spain.
Go to the marvellous antiguedades shop on Corretgeria street, where there are tiles in geometric patterns, or line drawings of doves from the 19th century and earlier.
After taking in the Napoleonic-era shell marks in the ancient masonry of the Ciutat Vella's Porta de Serrans, have a restorative pitcher of Agua de Valencia. The madly baroque Cafe de las Horas, in Comte d'Almodovar street, serves this super-charged drink with cava and spirits. There are also non-alcoholic cocktails. And cake!
Like Barcelona, Valencia has a famous city shoreline, but you'll find fewer people on Malvarrosa Beach, a 15-minute bus or tram ride from the city centre.
Casa Carmela, set back from the Malvarrosa Beach, is the place for paella. Locals favour the rabbit offal, snails and chicken paella cooked on open fire pits.
Take a morning cafe solo in the Estacion Del Norte, one of Europe's best-preserved art nouveau railway stations, and marvel at the ceramic fruits hanging from columns and tile murals.
Just over 100 years old, Estacion Del Norte stands like a north African fort beside the city's brick bullring.
There has been a resurgence in local cuisine, with new takes on staples such as hake and pork.
The Mercat de Colon is a gastronomic destination with restaurants including Habitual, run by Michelin-starred chef Ricard Camarena.
In the Ruzafa quarter, the enthusiastic staff of 2 Estaciones serve tuna with peanuts, muscatel, lime and watermelon - and Valencian wine to make it zing.
First published in the Daily Mail - April 2019
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