Tyler is EXCELLENT. Embodiment of true customer service. I have recommended to my friends and I will keep coming back to you. Thank you for your exceptional service.
Thanks Damian and team
Nathan and Malcolm were fantastic. Hotel in great location and super efficient and helpful
Very helpful and supportive throughout the process
The only person I deal with is Aidan Pinder at DialAFlight. Aidan is professional, funny, and extremely knowledgeable. I always receive a call just before a flight to wish me a safe journey, which is a nice touch. Once I threw a hissy fit about a hotel I was staying at, so sent an email to Aidan to complain which he answered and offered advice even though he was on holiday himself….so simply the best!
It is always a pleasure to deal with DialAFlight. We have been a client for many years. Keep up the good work.
Hotel was excellent but too full of children...not your fault but it might help you inform other future clients.
Samuel was excellent and everything was as arranged
Great service
Such a great experience. I will definitely be booking with DialAFlight again.
Problem with recent EasyJet booking. Luggage not booked. Otherwise excellent service.
Well done Lloyd and Chloe, great service. Will use you again.
Many thanks Tristan, everything went well as always, will be in touch for my trip
Best thing about the company is the staff
Thanks again to Roy Copeland for arranging our holiday and my son’s return flights to New Zealand.
Kennedy spot on as usual!
Only one hiccup with the return transfer which Francis sorted out immediately.
It makes life so much easier just contacting DialAFlight and getting everything organised for you!
All went as planned although cannot blame your company for airport delays or lack of anything to eat on the plane. DialAFlight’s instant telephone response with human being is always most appreciated.
All arrangements went smoothly - thank you Jamal.
We were caught by the Saturday chaos at Heathrow which meant a 5 - 6 hour wait at Marseille before they sent a Jumbo out to take two loads home. Have just recommended you to a nephew!
Automatic car needs to be given as an option
Your performance was wonderful and as promised. However I have resolved to NEVER fly into Malaga again. Most inefficient in the Assistance department. The couple I was with were so delayed that their plane left without them. I only caught my plane because a friend who knew I should be on that plane made a big fuss and demanded to know where I was. (I was still waiting in assistance.) Hotel owner is now taking this up with the airport.
All too easy and cheerful
Theo was fabulous with helping us to book our Iceland trip
Calvin did good!
Sean you're a star. All my requirements for a perfect tailormade break. Transfers. Ideal Hotel. Everything I wanted you supplied.
Been using DialAFlight for over 15 years and recommend you to all. You always make it easy and have good prices when needed. Thank you Gino for all your help.
Usual professional and dedicated personal service.
An extremely caring and very professional service. The staff are always available within seconds to offer advice and assistance.
Italians are famous for their love of children, welcoming them into restaurants and cafes as if they were part of their own brood.
We were keen on a destination that would scratch our itch for culture… but not turn its nose up at our two boys, Thomas and Jack. A short summer-time break in Rome proved the perfect match.
We based ourselves at the four-star Hotel Mascagni, a stylish boutique hotel in the Repubblica district of the Eternal City, close to all of the major attractions.
Blissfully, we had adjoining rooms - a double bed in one and twins in the other - and each room had its own bathroom, which gave everyone space.
At breakfast every morning, the staff chatted to the boys, quizzing them about their favourite football teams and encouraging them to try out their Italian on them.
With two days to cram in as much of the city as possible, we rose early with a plan to make the most of the morning before the sun got too hot.
The trouble with Rome is that there is too much to see and do and we got carried away with its irresistible charms.
We did a lot of walking on the first day, taking in the Pantheon, the Trevi Fountain and St Peter's Square and, of course, picking up quite a few ice creams along the way - which kept the boys in good spirits.
Rome is not huge but it is hilly, and in the baking August sun little legs can tire. When we returned to the hotel in the evening I discovered that Jack had been stoically enduring the painful consequence of wearing trainers without socks, and we decided to re-think the transport options.
The next day we went everywhere by bus. You never wait long for one and it is easy to navigate your way around the city, and we got a breather and a sit-down in between sight-seeing trips.
There are plenty of other options too; sightseeing buses regularly circle the Eternal City and you can even hire Segways should you desire a more novel way to get around.
High on the list of priorities for the boys was the Colosseum. They had been learning about Romans at school and wanted to visit the scene of all that gory gladiatorial combat.
Hotel staff had advised that we should book tickets in advance to avoid the queues - a tip which saved us hours of waiting in the broiling Italian sun.
The boys immediately made a beeline for the first hawker they saw dressed as a centurion, who promptly demanded 10 euro once Elizabeth had gleefully rattled off some holiday snaps.
I didn't resent it too much though; I shall treasure the memory of seeing how Thomas and Jack were awestruck by this iconic symbol of imperial Rome.
All they'd learned in the classroom about this amphitheatre from 80AD was brought to life here and kept them happy and engrossed for more than two hours of fascinating fun.
Next we took a bus to the church of Santa Maria del Popolo to see two jaw-dropping Caravaggios, which is about as much art as two small boys can take in a day.
While we could have stood and stared at the revered handiwork of this 16th century master for much longer, we quickly realised that there are only so many antiquities that you can squeeze in with children and still expect them to be cheery.
Then Elizabeth and I took a well-earned rest in the shade of a tree in the beautiful park at Villa Borghese.
Rome's answer to New York's Central Park, the third largest park in the city is loved by locals and tourists alike. The elegant 226-acre gardens are perfect for a little respite from the tourist trail and visitors can admire fountains, statues and museums galore.
We almost hired bikes - a popular way of getting around Villa Borghese's landscaped surrounds - but in the end let the boys enjoy four wheels instead.
With energy to burn they loved the idea of hiring pedal-powered go-karts.
Thomas and Jack even took a decidedly local approach to the driving and hurtled around corners at speed, enjoying being in charge of their own set of wheels.
With a little more time, we would have loved to tick off the Vatican and the Sistine Chapel too, although the long queues in unforgiving weather might have been better for an off-season visit.
It isn't easy to shop with two boys either, so we also tried to ignore the city's stylish high fashion boutiques in favour of picking up a few trinkets in the sea of tourist shops instead.
A mini-break with children can be a big ask and not many European tourist cities can pull it off. Rome does though; who can argue with a living history lesson and ice cream in flavours most kids can only dream of back home?
First published in the Mail on Sunday - June 2016
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