Your calls always answered within 5 rings.
Only issue our return transfer from the hotel to airport was cancelled
Wonderful to be able to book flights and choose baggage options while talking to a real person
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
I have used DialAFlight for my last 2 holidays, they are very helpful and professional. Kennedy does a fantastic job and I would highly recommend her services.
Slightly different car to expected but overall an excellent experience. The accommodation was in an area we really enjoyed. Thank you for doing such a good job
Useless BA didn't fail to disappoint. Their seats were as crammed as Ryanair and, although they had loaded drinks and food, as their credit/debit card reader broke down, they couldn't sell anything to passengers and refused to accept cash. BA are now even worse than Ryanair but many times more expensive.
As always Mark didn’t let me down. He recommended our hotel and it was better than we could have hoped for.
All went to plan.
Marco and Joey are brilliant!
Great service and after care which is so valuable. Along with being able to speak to someone if I need to check anything out. Brilliant!
I always use DialAFlight. Never let me down and a top class service and support
Mason has delivered yet again; can’t fault the service
I always recommend you
Marie was fantastic from start to finish. 5* amazing
Another lovely short break. Thanks
Lux Air was awful. They delayed departure 30 minutes (technical problem) before we were herded onto a coach and then driven out to the plane. We were then left 30 minutes on the coach fully loaded on one of the hottest days so far. We were then allowed on the plane which was hotter than the coach where we sat for a further 20/30 minutes.
Superb personal customer service, would highly recommend DialAFlight
We will certainly use DialAFlight again.
Dealing with DialAFlight is a pleasure. It’s like booking your holiday through a family member. Staff are quick to answer your call and give you peace of mind that if you require help when away, they are there for you. An excellent company with traditional old fashioned principles. A must for a worry free holiday.
As always, top class and everything worked out perfectly
Reid Marshall was absolutely excellent
Yet again, you came up trumps. A delightful boutique hotel in the tiny streets of Hanai. Lovely country, lovely food and people, couldn’t have gone better. Thank you
Ray is absolutely brilliant. Having had two health scares he’s sorted everything for us for two trips to Greece. I would only ever book holidays through him now
Thank you Harvey - again
Great service again . Thank you to Mia and her team
As always we were well taken care of by Ed Chivers. We will certainly continue using DialAFlight in future.
Everything was superb
Dale was incredible. So good at recommending, organising and communicating. He made everything so easy and he’s a thoroughly nice guy
DialAFlight provide great and professional customer care always.
Orlando found the best hotel in Crete, booked all our dinners in different restaurants and arranged private transfers. Thank you so much
My Montenegro guide was animated. 'You should have been here when this was part of Yugoslavia. It was a fine country and tourists loved it,' he said.
There's a word for those who share his view... 'Yugonostalgics', and they remember Josip Tito as a great leader, who ruled the country with a benevolent air and a successful PR campaign.
'I, too, remember Yugoslavia,' I told him, without elaborating.
My memories of pre-1980 Yugoslavia run more along the lines of cheap and nasty, concrete-clad, mass-market hotels aimed at Eastern Bloc tourists, unimaginative food and undrinkable wine.
There was bog-standard nightlife and exotic luxuries such as fiery slivovitz plum brandy, which gave you the mother of all hangovers; and Yugo cars for taxis, which made East Germany's Trabants seem like Ferraris.
It's very different now, as each of the former Yugoslav states strives to come up with new and inventive ways to attract tourists. Montenegro is right up there, with a curious mix of flashy super-yacht marinas and glitzy hotels, combined with good value seaside resorts.
The marina complex of Portonovi, on a 60-acre site on Boka Bay between Dubrovnik, in Croatia, and the Montenegrin coastal town of Tivat, might just be the glitziest of them all when it opens next year. Look out for luxurious apartments, available for sale and rent, as well as a yacht club, spa and a new One&Only resort hotel, the first in Europe.
At the other end of the scale, and not in a bad way, is Ribarsko Selo, a rustic fish restaurant with just a handful of guest rooms, tucked away on the Lustica Peninsula between Miriste and Zanjice beach, where a bottle of Savina white wine costs 15 Euros.
Those in the know book the restaurant's sole harbourside apartment, with its own small pool, a favourite with visiting oligarchs in need of privacy. At just €150 a night for two, it's a bargain.
But there is also much in between these extremes in Montenegro. Its 620,000 people are fiercely proud of the independence they gained following the break-up of Yugoslavia, a process which began in 1991. The following year Serbia and Montenegro became an entity, under the name the Federal Republic of Yugoslavia.
In 2003, it officially renamed itself Serbia and Montenegro and in 2006, after a referendum, Montenegro declared independence. It was officially named the Republic of Montenegro in 2007.
Its credentials as a forward-looking highly progressive country have been underlined since then by such achievements as being classified by the World Bank as an upper middle-income country, becoming a member of the UN, NATO, the World Trade Organization and the Council of Europe. Not to mention seeing many of its resorts gaining a definite air of high-end sophistication.
The town of Budva, for example, once with a whiff of mass market Spanish Costas about it, is now filled with atmospheric bars and restaurants in the shadow of the ramparts, and there's a crescent-shaped beach, too.
Even more spectacular is Kotor, with its high city walls, tiny alleys, churches and Italianate mansions, all a reminder of Montenegro's Venetian heritage. Visit in the early evening, after the cruise ships have rounded up their passengers, order something at an outside cafe, and bask in its beauty.
For real luxury, try the island of Sveti Stefan, once home to fishermen, whose atmospheric houses now serve as guest rooms for the Aman Sveti Stefan hotel, reached by a pedestrian causeway.
Following local advice, I checked out the resort of Herceg Novi, just along the coast, where the modern beach-side Palmon Bay Hotel and Spa provides a good base from which to explore the coast and the black mountains. Service is slickly efficient - not always the case in this part of the world - and rooms are excellent, if a touch clinical.
Heaven knows where Montenegro is heading. It might not know itself. For the rest of us, it's well worth visiting a place that's in such dramatic transition.
First published in the Mail Online - March 2018
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