Your calls always answered within 5 rings.
Only issue our return transfer from the hotel to airport was cancelled
Wonderful to be able to book flights and choose baggage options while talking to a real person
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
I have used DialAFlight for my last 2 holidays, they are very helpful and professional. Kennedy does a fantastic job and I would highly recommend her services.
Slightly different car to expected but overall an excellent experience. The accommodation was in an area we really enjoyed. Thank you for doing such a good job
Useless BA didn't fail to disappoint. Their seats were as crammed as Ryanair and, although they had loaded drinks and food, as their credit/debit card reader broke down, they couldn't sell anything to passengers and refused to accept cash. BA are now even worse than Ryanair but many times more expensive.
As always Mark didn’t let me down. He recommended our hotel and it was better than we could have hoped for.
All went to plan.
Marco and Joey are brilliant!
Great service and after care which is so valuable. Along with being able to speak to someone if I need to check anything out. Brilliant!
I always use DialAFlight. Never let me down and a top class service and support
Mason has delivered yet again; can’t fault the service
I always recommend you
Marie was fantastic from start to finish. 5* amazing
Another lovely short break. Thanks
Lux Air was awful. They delayed departure 30 minutes (technical problem) before we were herded onto a coach and then driven out to the plane. We were then left 30 minutes on the coach fully loaded on one of the hottest days so far. We were then allowed on the plane which was hotter than the coach where we sat for a further 20/30 minutes.
Superb personal customer service, would highly recommend DialAFlight
We will certainly use DialAFlight again.
Dealing with DialAFlight is a pleasure. It’s like booking your holiday through a family member. Staff are quick to answer your call and give you peace of mind that if you require help when away, they are there for you. An excellent company with traditional old fashioned principles. A must for a worry free holiday.
As always, top class and everything worked out perfectly
Reid Marshall was absolutely excellent
Yet again, you came up trumps. A delightful boutique hotel in the tiny streets of Hanai. Lovely country, lovely food and people, couldn’t have gone better. Thank you
Ray is absolutely brilliant. Having had two health scares he’s sorted everything for us for two trips to Greece. I would only ever book holidays through him now
Thank you Harvey - again
Great service again . Thank you to Mia and her team
As always we were well taken care of by Ed Chivers. We will certainly continue using DialAFlight in future.
Everything was superb
Dale was incredible. So good at recommending, organising and communicating. He made everything so easy and he’s a thoroughly nice guy
DialAFlight provide great and professional customer care always.
Orlando found the best hotel in Crete, booked all our dinners in different restaurants and arranged private transfers. Thank you so much
There is so much more to Mallorca than Magaluf. I had never been to the largest of the Balearic Islands before heading to picturesque Port de Soller and, admittedly, prior to my visit, the first (and only) thing I associated with Mallorca was the infamous resort town.
However, from the picturesque hill-top location of the Jumeirah Port Soller Hotel and Spa, which is nestled among the Tramuntana mountain range, you'd be hard-pressed to believe you're on the same planet, never mind the same island.
Just a 30-minute drive north from Palma Airport, this five-star hotel houses 121 sea or mountain facing rooms spread across 11 buildings. All boast a private balcony or terrace, complete with a cushioned sunbed to take utmost advantage of the sea views.
The casual bistro specialises in seafood and regional tapas, including several varieties of paella, but it's the location - at the highest point of the resort - that is its most noteworthy feature.
Book in for supper to enjoy the sunset views over the Mediterranean. The resort's Cap Roig is a more formal affair known for its fresh local seafood and impressive tasting menu that changes seasonally.
While it may be tempting to lounge by one of the hotel's two infinity pools, a 10-minute walk down the hill leads you to the small harbourfront town of Port de Soller, home to the only beach of note along Mallorca's north west coast.
There's a promenade lined with cafes, touristy shops and plenty of water sport and climbing rental facilities.
The area's known for its cycling routes, one of the more famous being the Coll de Soller, which crosses the Tramuntana and connects Palma with the port of Soller. In fact, the resort of Alcudia in the north is a favourite of Britain's pro cycling team, Team Sky, during the winter months due to its challenging landscape.
While I'm the type of person who prefers an exercise bike to a brutal uphill climb, my travelling partner did - successfully, I might add - take on the 38-mile ride, which included 55 switchbacks and six miles of incline.
The area is also a great base for walks and hikes, such as the hour-long trail that takes you to the Cap Gros lighthouse, offering panoramic bay views. For those who prefer to go further afield, there are plenty of tour companies offering Tramuntana mountain treks, both in organised groups and privately guided walks.
On Saturdays, a gentler walk will lead you to Soller town centre where you can take advantage of the extensive pop-up marketplace. Don't want to walk? A tram runs along the promenade to town, about three miles away.
Until mid-afternoon, you'll find everything from jewellery to local artisan goods and fruit - the area is famed for its Navel and Canoneta oranges. In both Port de Soller and Soller, there are also plenty of al fresco dining options available too. And, conveniently, Jumeirah runs a regular shuttle service into town.
Another highlight of the sprawling Jumeirah Port Soller is the Talise Spa which boasts a hydrotherapy pool and ice cave. There are regionally-focused treatments too that give a nod to the citrus groves, almonds and olive oil native to the area.
One thing's for sure: a stay here will banish any preconceived notions you may have once had about the infamous Spanish island. And, for the record, I still have not been to Magaluf.
First published in the Mail Online - April 2016
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