020·7962·9933
Always an excellent service.
Very grateful for our seat allocation (front of Economy). This made immigration for Lisbon and LHR very quick and easy.
Luke a great help in organising and monitoring
Usual professional performance.
Always a loyal customer with your company. I will get in touch with Robbie for our next holiday
Excellent service from Raphael and his team
Very well looked after
Fergus was brilliant! Holiday was just what I needed. I’ll certainly remain a customer
Always reliable, friendly, professional and super helpful.
Great service in very difficult times, thanks very much.
Paul Jones was excellent
Great help in retrieving lost bag with Iceland Air
Tremendous service once again… thanks Teddy
As always excellent and very helpful,
There was a bit of confusion on what was included in half board but maybe the policy changed from when we booked. We thought we could eat in the restaurants for dinner for free but it was only the buffet restaurant, the other restaurants had a supplement.
Very well organised by Elizabeth and team. Top marks
Very good all round and I can only make one suggestion for improvement and that is to make your 24 hour helpline number a bit more visible on your email communication - maybe include it in your signatures.
Helping an 80-year-old and not the best with modern computer technology was excellent.
Great
Colin and his team always assist us with our holiday and flight requirements. This trip, given the restrictions, was planned and executed perfectly due to the diligence of the staff.
I book through Ted and the team as I know the holiday will always be a success and I will be pleased
Adam was awesome. Super helpful. Went more than the extra mile. Would highly recommend
Another brilliant trip helped by the excellent work of Fergus and his team. Thank you as always.
Lucas and team always do a great job for us with no fuss
We appreciated the call beforehand and the list of things to do which was very complicated. I will recommend you to anyone anytime
Lloyd went above and beyond arranging our holiday, as always. On top of that, he recommended Six Senses, Douro Valley which could not have been a better suggestion. It was the most perfect place in every way.
Great advice on flexible ticketing during Covid. Good advice on testing
Libby was brilliant
Simon is so helpful and always gives very good travel advice. Communication is excellent ahead of any holiday. I have been using you since 2008 and would never go anywhere else!
Thanks for all the help and advice in booking our family trip. A special thank you to Bruce and his colleagues who were just a phone call away to help with all the guidelines we faced. Our holiday was a great success.
Awish to return is the best compliment a tourist can offer. Asking friends about Malta, I discovered they'd all become regular visitors to this beautiful and heroic island perched south of Sicily at the centre of the ancient trade routes of the Mediterranean.
One of the island's fondest fans is a former pilot who first arrived there during the Second World War, when Malta - an essential British naval base and under constant attack - won the George Cross for bravery. Chums joke he's still looking for the leg he lost in Valletta's Grand Harbour. He just says he loves the place. So does Meghan Markle, who came here in 2015 to check out her Maltese ancestry and found herself wanting to stay.
PARADISE FOUND
A three-hour flight from the UK, Malta features year-round sunshine, delicious food (like Meghan, I loved the rabbit stews and fresh fish) and an amazing history. People first arrived in Malta around 5,200 BC and formed farming and fishing communities. The island’s temple period started around 3,600 BC, a thousand years before the first pyramid was built.
UP FROM THE ASHES
Bombed to smithereens during the Second World War, the capital Valletta has finally been restored to picture perfect glory, ready for its reign as this year's European City of Culture.
Elegant old townhouses have been converted into boutique hotels. We stayed at Ursulino, where a roof terrace offers views across the enormous harbour to the ancient city of Birgu.
Ferried over in a gondola at dusk on our first evening, we joined crowds exploring Birgu's narrow streets by candlelight. All electricity is turned off for this one night in the October Festival when house-owners open their doors, musicians rove the streets and actors stage impromptu plays.
It was like stepping back in time to when the Knights of St John took refuge here. Exiled from Rhodes, Birgu was where they first built their lavish palaces during the three centuries they governed the island, defending it from naval attack by the Turks in the Great Siege of 1565, a battle you can safely relive on-screen as part of the well-designed Malta Experience.
There's no escaping Malta's heroic past. Every day, cannons fire a salute across the harbour to honour the Knights. One of the world's biggest and most comprehensive armouries, spreading out along a vast corridor of the Grandmaster's Palace in Valletta, displays an awe-inspiring array of weapons from that famous siege.
Any visit to Malta should include a trip to the ancient city of Mdina, the backdrop to movies such as Gladiator and Troy, and TV's Game Of Thrones. Visiting film stars love to wallow in the laid-back luxury of Mdina's sumptuous Xara Palace Hotel.
WHERE TO GO
It’s worth taking time to enjoy the lovely views over the Mediterranean from the towering Dingli Cliffs. The little fishing harbour of Marsaxlokk - be thankful all the islanders speak flawless English - boasts a cheerful outdoor market where you can buy lace, silver earrings, salted capers and even a fresh tuna head, neatly severed for you by a fisherman's wife.
The side trips add colour and fun. But Valletta is where you'll want to idle time away, strolling down café-filled streets while you discover more about Malta's amazing past.
DINING AL FRESCO
Restaurants played a large role in our five-day visit. My favourites were the outdoor cafe-style eating places centred around one of the two main streets that run the entire hilly length of Valletta.
There was plenty of time to sit and watch the world go by, including the unforgettable spectacle of four Segway-mounted policemen coolly rolling past as the advance guard for their president's black Daimler.
If you want to be sure of a welcome abroad, look no further. The George Cross symbolises a friendship with Britain that thrives as much today as it did during the Second World War.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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