Your calls always answered within 5 rings.
Only issue our return transfer from the hotel to airport was cancelled
Wonderful to be able to book flights and choose baggage options while talking to a real person
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
I have used DialAFlight for my last 2 holidays, they are very helpful and professional. Kennedy does a fantastic job and I would highly recommend her services.
Slightly different car to expected but overall an excellent experience. The accommodation was in an area we really enjoyed. Thank you for doing such a good job
Useless BA didn't fail to disappoint. Their seats were as crammed as Ryanair and, although they had loaded drinks and food, as their credit/debit card reader broke down, they couldn't sell anything to passengers and refused to accept cash. BA are now even worse than Ryanair but many times more expensive.
As always Mark didn’t let me down. He recommended our hotel and it was better than we could have hoped for.
All went to plan.
Marco and Joey are brilliant!
Great service and after care which is so valuable. Along with being able to speak to someone if I need to check anything out. Brilliant!
I always use DialAFlight. Never let me down and a top class service and support
Mason has delivered yet again; can’t fault the service
I always recommend you
Marie was fantastic from start to finish. 5* amazing
Another lovely short break. Thanks
Lux Air was awful. They delayed departure 30 minutes (technical problem) before we were herded onto a coach and then driven out to the plane. We were then left 30 minutes on the coach fully loaded on one of the hottest days so far. We were then allowed on the plane which was hotter than the coach where we sat for a further 20/30 minutes.
Superb personal customer service, would highly recommend DialAFlight
We will certainly use DialAFlight again.
Dealing with DialAFlight is a pleasure. It’s like booking your holiday through a family member. Staff are quick to answer your call and give you peace of mind that if you require help when away, they are there for you. An excellent company with traditional old fashioned principles. A must for a worry free holiday.
As always, top class and everything worked out perfectly
Reid Marshall was absolutely excellent
Yet again, you came up trumps. A delightful boutique hotel in the tiny streets of Hanai. Lovely country, lovely food and people, couldn’t have gone better. Thank you
Ray is absolutely brilliant. Having had two health scares he’s sorted everything for us for two trips to Greece. I would only ever book holidays through him now
Thank you Harvey - again
Great service again . Thank you to Mia and her team
As always we were well taken care of by Ed Chivers. We will certainly continue using DialAFlight in future.
Everything was superb
Dale was incredible. So good at recommending, organising and communicating. He made everything so easy and he’s a thoroughly nice guy
DialAFlight provide great and professional customer care always.
Orlando found the best hotel in Crete, booked all our dinners in different restaurants and arranged private transfers. Thank you so much
Vassilis was born in a boat.
His mother was trying to make it from her home on the island of Ammouliani only a mile across the Aegean to the mainland, but she was too late.
And so a boy came into this world at sea, and there was only one life he was fated to live.
Today, tall and bronzed, like a warrior from the legions of Alexander the Great, Vassilis is at the wheel of a speedboat thrumming across the sparkling seas off the Mount Athos peninsula in north-eastern Greece.
As we fly along like a turbo-charged bronco, dolphins breach the surface and plunge below, and then a sea turtle, almost 5ft long, slides alongside.
Vassilis's eyes instinctively scan the water - and then he shouts with delight. The man who has sailed these waters all his life hasn't seen a turtle here in 25 years.
Vassilis is the boatman at the Eagles Palace, a long-established family hotel designed to look a little like one of the many monasteries further along the coast.
It's 90 minutes' drive from the airport at Thessaloniki along a road that meanders through olive groves and low-lying wooded valleys into a corner of Greece that's a world away from the fleshpots of the party islands far to the south. We were afforded the warmest of welcomes.
Set on tumbling levels down to its own beach, the hotel is a labyrinth of terrace restaurants (serving food and wine from local farms, vineyards and its very own olive grove), cooling courtyards, beach bars and a large saltwater pool.
The beach itself shelves gently into water, which is astonishingly clear because the Aegean sweeps into the bay and then out again every 20 minutes.
There is a kids' club, probably more suited to younger children than our son, Mike, 11, and daughter Alice, seven.
Pavlos is the man if you want to take out a sea kayak or do some light paddle-boarding or more strenuous mountain-biking.
Unlike most dudes you meet at a watersports hut, he's got an MBA from New York — oh, and he runs ultra-marathons, too. He does a brilliant job of shepherding Mike on his first sea kayak outing, helping him steer his boat nimbly around rocks jutting from the sea bed.
Pavlos has just introduced a specialist course for children, which will see them developing their skills on the water as the week goes on.
If Pavlos is the urbane young face of adventure sports, Mr Dinos, the watersports supremo, is the salty sea dog who looks as though he might have sailed in his youth with Odysseus. Crinkly blue eyes smile out from under his weather-beaten cap as he waves his walnut arm and asks: 'What will it be today?'
Somewhat more costly adrenaline watersports include parasailing (70 euros for two people for ten minutes) and jet-skiing (50 euros for quarter of an hour). But, hey, you're on holiday.
While Alice yells to go faster on the jet ski, Mike chooses the more sedate but vertiginous thrills of parasailing.
As he is winched up into the piercing blue sky attached to a harness in front of his nervous mum, his face cracks into a huge grin and, despite his legs jiggling around like a demented frog, he calls it the 'best fun ever'.
This area of Greece is known for its astonishing panoply of monasteries.
Prince Charles is a regular visitor, spending time in the company of the monks in the Simonos Petras monastery, which crouches on top of a rock high above the sea.
Such is said to be Charles's fascination with the Greek Orthodox religion that he has installed Byzantine art in his Highgrove garden. Far above the twinkling domes, on the peak of Mount Athos itself, sits a stone building.
Who would build a chapel on top of a mountain 6,000ft high?, I wonder out loud.
'They have faith,' Vassilis tells me.
Then he recounts the story of the monk who tumbled over a cliff and plunged 150 metres. Surely, his fellows thought, he is dead. But he dusted himself off and trundled back up the hill. Miraculous, you might say.
One morning, Pavlos takes us boys on bikes into the town of Ouranoupoli - where an ancient watchtower stands sentinel above seafront tavernas - then we head out along a gravel track. Here, trees heavy with wild figs strain over the roadside and olive trees offer dappled corners of shade.
And at the end of the path? A monastery which is probably 10th-century, and the first of all those built along this peninsula.
It is a reminder of the history that seeps through the earth in this land — and courses through the veins of Vassilis and the other descendants of the ancients who shaped this Greek marvel.
First published in the Mail on Sunday - July 2015
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