Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Home to luxury labels such as Prada, Versace and Armani, Milan regards itself as not only the fashion and design capital of Italy, but also the world.
This city of 1.3million in Lombardy fizzes with energy. Rome may be revered and Florence feted, but it's this spirited northern powerhouse that dominates Italy's commercial and cultural life. It's perfect for a city break.
Milan is one of those destinations which is great to visit at absolutely any time of year - there are wonderful things to see and do all year round. And Linate and Malpensa, the city's two main airports, are well-served by flights from a number of UK airports.
SHOPPER'S DELIGHT
Designer Giorgio Armani, once a medical student in Milan, is lauded as the unofficial patron saint of shopping. As well as the boutiques of Quadrilatero d'Oro, you should always find time for 10 Corso Como, in the Brera district. The store celebrates fashion, art - and great espresso.
You are certainly spoilt for choice deciding where to stay. There is a superb range of accommodation, as you would expect in a cutting edge city of fashion and culture such as Milan.
On the luxury side, the Mandarin Oriental is well placed for sightseeing and shopping. From its location on Via Andegari, it is no more than five minutes' walk to the historic centre.
It does have one rather special and incredibly stylish suite, the Milano, which has original furniture by 20th century artist Piero Fornasetti - but booking this room would be a rather major decision, at 6,500 euros a night!
TAKE IN THE SIGHTS
The city is compact enough to explore on foot. There is no better starting point than the Piazza del Duomo, where visitors marvel at the white marble facade of the landmark cathedral. It has more than 2,000 marble saints, 135 spires and 95 gargoyles.
The lift that whizzes you up 354ft to the roof terraces where, on a clear day, you can see all the way to the Matterhorn, just across the border in Switzerland. You'll also be close to the golden Madonnina, the statue of the Virgin Mary that sits atop the main cathedral spire.
After the Duomo, cut through the elegant glass-roofed shopping arcade, the Galleria Vittorio Emanuele II, and you'll find yourself outside La Scala, Italy's greatest opera house. I was lucky enough to catch Mozart's Don Giovanni and Donizetti's Anna Bolena.
Leonardo da Vinci painted The Last Supper (Il Cenacolo) on the refectory wall of the convent of Santa Maria delle Grazie, between 1495 and 1497.
Like the city itself, conquered by successive French, Spanish and Austrian armies, it has suffered assaults on its dignity. In the 17th century, a rectangle was cut in the bottom of the painting to make a door to the kitchen; later Napoleon's cavalry used the room as a stable.
None of these insults, however, diminish its power to move most who view it to deep feelings of emotion. Its attention to detail and sense of reality has an almost cinematographic quality.
The next stop for art pilgrims is the splendid Pinacoteca di Brera, home to Raphael, Titian, Caravaggio and Bellini. That the gallery boasts so many masterpieces is thanks to Napoleon, who created his own mini-Louvre by plundering art from all over northern Italy. Hardly a praiseworthy method of creating this treasure-house, but one from which art lovers and the city itself have benefited hugely.
Even if you have a tight schedule of sights to see, do make time to linger in front of Mantegna's Dead Christ, one of Italy's most famous paintings.
DINE IN STYLE
Milan is the spiritual home of ladies who lunch. Unlike their New York counterparts, these women really do love to eat and haunt the Mandarin Bar and Bistrot.
The Milanese excel at pre-dinner drinks — aperitivo with stuzzichini (nibbles). For pure glamour, head south of the city to The Prada Foundation.
The fashion house converted a former distillery into the swankiest of museums. You can tour the galleries before hitting , designed in retro style by film director Wes Anderson.
For a great view of the city, visit Il Bar at the top of La Rinascente department store. Arrive before sunset and watch the Duomo's Gothic facade turn from white to pink then orange.
First published in the Daily Mail - July 2017
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