Your calls always answered within 5 rings.
Thank you so much Helen for taking such good care of us.
Would just like to say that our holiday manager Hannah Kennedy was excellent, very helpful, very informative and always available to answer any questions. Will certainly be back to book more holidays.
Charles was great. He went the extra mile.
Jonathan Greaves dealt with everything - 5 star service every time
Service was personal and exceptional especially the out of hours service. Thank you to all who played their part.
Love Helen, she is fab and the next holiday is booked thru her as well
Damian Paterson was fantastic as always. Very professional and genuinely fantastic customer service.
Everything was excellent however the hotel in Verona had been given a request for twin beds in the room. I'm not sure how this happened but they resolved the problem the next day.
Thank you Natasha for your help and great customer service as usual. Looking forward to my next trip!
Brilliant service throughout by Tristan. Thanks for a fabulous trip
As usual, first class
Hotel in Barcelona was great and staff excellent but it was next door to what appears to be a large industrial complex - steam coming out of towers, all sorts of vents blasting out hot air - not sure I would want to stay there again!
As always Philip Bardsley was super efficient and extremely helpful
It is very reassuring to be able to contact a travel manager at any time of the night or day if we run into any issues. We have had to do so on previous trips, but thankfully not this one. I make sure to tell my friends and family the service you provide
Jed Fairchild was excellent
All expectations filled, as usual. Thanks.
Excellent service and personnel. 10/10
In your itinerary you told us we were flying Jet 2 from T1 at MCR and in fact Jet 2 flights are now going from T2. This was only a slight problem with the Fast Track booking.
Thank you, all good.
Organisation of the trip by Emily and the team was exceptional
Superb service from DialAFlight and Nick Beattie and the flights worked out well ... even in the manic hub of Schiphol!
Not impressed with the hotel and I had to demand an immediate change of room. However, everything arranged by DialAFlight worked like clockwork. I would not dream of using a different agency to plan my travel as Rebecca and her team are endlessly helpful.
Theo in your Shirley office is fantastic. Professional, helpful and always keen to accommodate.
Wonderful time. All ran smoothly. Hotels and private transfers were spot on
Thank you Sam, everything was just wonderful
Well organised, as usual, no hassles and it is good to know if anything goes wrong you are there to help. Thank you.
Thank you Glen for yet another fab holiday! We had an amazing time in Lisbon exploring everything this beautiful city has to offer!
Very pleased with your service, as always. But very displeased with BA's delays and rescheduling..
We always get exceptional service, help and support from Connie
Our second time of booking a holiday with Gavin at DialAFlight, and it will most definitely not be our last! Perfect communication and extremely efficient service that totally removes all the stress
Lyon makes you fat - or can do if you don't follow the advice of celebrity chef Raymond Blanc. I happen to be travelling on the inaugural Eurostar service from London to Lyons in the company of the Michelin-starred owner of Le Manoir aux Quat'Saisons.
He's a passionate ambassador for Lyonnais cooking, with good reason.
France's third largest city has a staggering 16 Michelin-starred restaurants and stupendous food markets - as well as Paul Bocuse, France's most celebrated chef, who is still - at 89 - turning out the very finest quenelles de brochet, a delicate mousseline of local freshwater pike.
But how to avoid getting fat? 'Never eat the whole head of a cow,' says M Blanc. 'Concentrate on a few parts, like the ears.'
I soon find myself dining on food cooked by a master of Michelin cuisine, Anthony Bonnet, head chef at my hotel, the Cour des Loges.
In the candlelit courtyard restaurant M Bonnet suggests a menu de dégustation. Fresh asparagus accompanied by a buttery oyster broth. Then exquisite cod, infused with cinnamon. The pink lamb and rosemary is swirled with wild hazelnut oil.
Cheese follows - including cellar-aged tomme from the nearby mountains, and a sticky Burgundian epoisses.
The next day I visit Les Halles Paul Bocuse, the food market. I've come to have a cooking lesson with chef Philippe Lechat, but first he offers me a tour of the various stands. Stallholders here are sages whose advice is received with as much reverence as if dispensed by an Old Testament prophet.
Back at Philippe's class, he sets me to work on a fresh tuna and mango timbale, showing me how to chop, de-seed and then rub the vanilla into the tuna until we have a mixture that tastes like some heavenly Pacific island.
There's more to Lyon than food. There's the cobble-and-clock-tower old town; the city art gallery (with Picassos and Matisses) and the startling new Confluence Museum. There are boat trips along the city's two rivers, and trendy rooftop nightclub Sucre.
The city also has homespun bistros, where Lyonnais cuisine was born.
There's blood sausage, cow's feet and pig muzzle, terrines, pickled herrings and flageolet bean salads.
Tomorrow I've booked myself into another Michelin-starred restaurant. Lunch is unlikely to be cow's feet or even cow's ears. But if it is, they'll doubtless be carefully balanced with Chablis, cream and an artful twirl of citrus.
First published in the Mail Online - October 2015
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