Your calls always answered within 5 rings.
Orlando's recommendation was spot on. We were very impressed with the choice of hotel location and service.
Airport assistance there and back excellent. Thanks
Jack went above and beyond the call of duty in helping us over such a small booking. Thank you
Thank you. All happened as planned. We had a great trip.
Excellent company. Mason is very knowledgeable and friendly but whoever answers the phone is helpful, makes you feel confident to book a holiday
Excellent choice of hotel
The service from Ian was excellent. There was a quick response and a good selection of hotels. The comms were great and it was lovely to have a call before the trip. Booking with DialAFlight takes the hassle away with a trusted service.
Only issue our return transfer from the hotel to airport was cancelled
Wonderful to be able to book flights and choose baggage options while talking to a real person
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
I have used DialAFlight for my last 2 holidays, they are very helpful and professional. Kennedy does a fantastic job and I would highly recommend her services.
Slightly different car to expected but overall an excellent experience. The accommodation was in an area we really enjoyed. Thank you for doing such a good job
Useless BA didn't fail to disappoint. Their seats were as crammed as Ryanair and, although they had loaded drinks and food, as their credit/debit card reader broke down, they couldn't sell anything to passengers and refused to accept cash. BA are now even worse than Ryanair but many times more expensive.
As always Mark didn’t let me down. He recommended our hotel and it was better than we could have hoped for.
All went to plan.
Marco and Joey are brilliant!
Great service and after care which is so valuable. Along with being able to speak to someone if I need to check anything out. Brilliant!
I always use DialAFlight. Never let me down and a top class service and support
Mason has delivered yet again; can’t fault the service
I always recommend you
Marie was fantastic from start to finish. 5* amazing
Another lovely short break. Thanks
Lux Air was awful. They delayed departure 30 minutes (technical problem) before we were herded onto a coach and then driven out to the plane. We were then left 30 minutes on the coach fully loaded on one of the hottest days so far. We were then allowed on the plane which was hotter than the coach where we sat for a further 20/30 minutes.
Superb personal customer service, would highly recommend DialAFlight
We will certainly use DialAFlight again.
Dealing with DialAFlight is a pleasure. It’s like booking your holiday through a family member. Staff are quick to answer your call and give you peace of mind that if you require help when away, they are there for you. An excellent company with traditional old fashioned principles. A must for a worry free holiday.
As always, top class and everything worked out perfectly
Reid Marshall was absolutely excellent
Yet again, you came up trumps. A delightful boutique hotel in the tiny streets of Hanai. Lovely country, lovely food and people, couldn’t have gone better. Thank you
Ray is absolutely brilliant. Having had two health scares he’s sorted everything for us for two trips to Greece. I would only ever book holidays through him now
Lyon makes you fat - or can do if you don't follow the advice of celebrity chef Raymond Blanc. I happen to be travelling on the inaugural Eurostar service from London to Lyons in the company of the Michelin-starred owner of Le Manoir aux Quat'Saisons.
He's a passionate ambassador for Lyonnais cooking, with good reason.
France's third largest city has a staggering 16 Michelin-starred restaurants and stupendous food markets - as well as Paul Bocuse, France's most celebrated chef, who is still - at 89 - turning out the very finest quenelles de brochet, a delicate mousseline of local freshwater pike.
But how to avoid getting fat? 'Never eat the whole head of a cow,' says M Blanc. 'Concentrate on a few parts, like the ears.'
I soon find myself dining on food cooked by a master of Michelin cuisine, Anthony Bonnet, head chef at my hotel, the Cour des Loges.
In the candlelit courtyard restaurant M Bonnet suggests a menu de dégustation. Fresh asparagus accompanied by a buttery oyster broth. Then exquisite cod, infused with cinnamon. The pink lamb and rosemary is swirled with wild hazelnut oil.
Cheese follows - including cellar-aged tomme from the nearby mountains, and a sticky Burgundian epoisses.
The next day I visit Les Halles Paul Bocuse, the food market. I've come to have a cooking lesson with chef Philippe Lechat, but first he offers me a tour of the various stands. Stallholders here are sages whose advice is received with as much reverence as if dispensed by an Old Testament prophet.
Back at Philippe's class, he sets me to work on a fresh tuna and mango timbale, showing me how to chop, de-seed and then rub the vanilla into the tuna until we have a mixture that tastes like some heavenly Pacific island.
There's more to Lyon than food. There's the cobble-and-clock-tower old town; the city art gallery (with Picassos and Matisses) and the startling new Confluence Museum. There are boat trips along the city's two rivers, and trendy rooftop nightclub Sucre.
The city also has homespun bistros, where Lyonnais cuisine was born.
There's blood sausage, cow's feet and pig muzzle, terrines, pickled herrings and flageolet bean salads.
Tomorrow I've booked myself into another Michelin-starred restaurant. Lunch is unlikely to be cow's feet or even cow's ears. But if it is, they'll doubtless be carefully balanced with Chablis, cream and an artful twirl of citrus.
First published in the Mail Online - October 2015
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