Your calls always answered within 5 rings.
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Built on a stunningly beautiful bay with crystal clear Mediterranean waters stretching as far as the eye can see, the five-star Hillside Beach Club takes attention to detail to new heights.
The much-loved 20-year-old Turkish property has an impressive 60 per cent return rate, with many visitors checking in each and every year.
It's perhaps unsurprising then that a recruitment drive for a Chief Instagram Officer inspired more than 70,000 applicants to send in picturesque snaps.
The high-tech hotel even has an app for spa, water sports or yoga reservations (as well as a daily newsletter for the not-so-tech savvy) and one for ordering supplies on the beach.
Every luxury cushioned sun lounger comes with a waiter call button.
With 750 rooms high above the sea, the hotel has breathtaking views across a beautiful bay, but their almost obsessive attention is their true speciality.
My companion was my shrewd fashion buyer friend - also with a close eye to detail. And we're already planning our return.
Not just because the air-conditioned, wi-fi enabled one-hour transfer came complete with chilled water and mints. That was simply the first of many brilliant touches to come.
A recent Yoga convert, I loved that there was yoga first thing in the morning on the Silent Beach and in the evening on a shaded balcony.
There were many places to relax in the sun - one big pool, three beaches and two floating jetties. The Silent Beach (no mobile phones or children) was the utmost in tranquility.
Nestled next to the Nature Spa, therapists walk the beach handing out ginger tea and firm shoulder massages.
Serenity Beach, a short boat ride away, is adults only too. The boats leave every 15 minutes and a simple lunch of barbecued lamb or chicken kebabs with salad awaits.
For those seeking an action-packed break, there's windsurfing and diving - as well as coaching for kids as young as eight. There are snorkelling tours, night diving, sailing courses and guided catamaran tours, water-skiing and wakeboarding.
For days out, there's an eight-island boat tour and romantic sunset cruise. Add to that hiking, trekking and mountain biking, an off-road jeep safari and a cultural tour to ancient ruins and there's little chance you'll be bored. Shuttle buses take guests to downtown Fethiye, 10 minutes away.
The food at Hillside offers some-thing for everyone and your main challenge is how to avoid putting on weight in one of three restaurants.
International cuisines bustle with delicious traditional Turkish fare at the main buffet. Don't miss the Borek; fat filo pastry cigars filled with soft cheese, lemon and herbs. The humus, tzatziki and traditional Turkish salads are also a delight.
Cherries were everywhere with guests encouraged to help themselves to huge handfuls.
A Turkish night in the buffet was packed to the rafters with the best shish, kofte, chicken and lamb kebabs you've ever tasted. Outside stalls recreated a bustling Turkish bazaar, selling woven rugs and jewellery.
At Beach Bar, we enjoyed a candle-lit Italian feast of a set menu right on the beach watching an incredible sunset while we ate starters of anti-pasti, gazpacho, burrata, bruschetta, sun dried tomatoes, Italian cheeses and carpaccio and a second course of clams, jumbo prawns and courgette fritters.
Unable to pack in the main course of lobster, we did force ourselves to enjoy as much tasty Italian ice cream as we could manage. We even spotted a shoal of flying fish while we ate.
Dinner at adults-only Pasha is right on the seafront and offers another exceptional set menu of freshly-baked herb bread, Turkish salads, calamari, jumbo prawns, octopus, and seabass.
For dessert we tried a little chocolate fondant, creamy goats milk ice-cream and Turkish pumpkin terrine.
Every day at around 4.30pm chefs wheel out Turkish bagels, cakes and cheeses to be enjoyed with traditional Turkish tea.
You can take your pick from one of two on-site spas, the luxurious metropolitan Sanda Spa offering traditional Turkish hammam, a Jacuzzi, sauna and Elemis treatments, or the Sanda Nature Spa, high in the hills surrounded by pine trees and waterfalls.
I went for a deeply relaxing Lemon and Honey facial and I came away feeling the most stress free I have in years.
My guest had the Balinese Boreh – a warming aromatic traditional body scrub made from herbs and spices – which she gave equally rave reviews.
Safe to say we didn't manage too much conversation that afternoon as we snoozed and read the day away on the Silent Beach in a state of absolute relaxed bliss.
First published in the Mail Online - February 2016
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