Your calls always answered within 5 rings.
Excellent service ..
Larry was amazing to work with. We had a wonderful holiday and his recommendation for a hotel was absolutely PERFECT! Will only book trips through him in the future!
We arrived at Kalamata airport but there was no transport waiting for us. We called the hotel and over an hour later a different car was dispatched to take us to the hotel. Not the ideal start to the holiday.
Always great service from your company and staff
Nicole, our travel manager for many years did a magnificent job. She booked the flights, the hotels, the car hire and gave the best advice regarding our trip to Tuscany.
Always delighted with DialAFlight. The rapid telephone answering is wonderful, the agents speak clearly and are always polite, enthusiastic and helpful.
Taylor delivered another five star experience
Very kind and easy to talk to. Confirmation email clearly understood. DialAFlight much easier to use than booking online with airline.
As usual first class support from Darryll Hansford
The DialAFlight team sorted out our trip amazingly efficiently and it all went without a hitch. Thank you.
My travel plans went extremely well thanks to Peter Smith
Much appreciated
Brilliant customer service
Damian is an absolute star. He finds me last minute tickets and organises family holidays. We are super happy with his very professional services.
Dealt with a lovely travel representative called Michael.
Todd was EXCEPTIONAL from start to finish. He gave lots of help when deciding the destination, taking into account all our requirements and the communication was excellent! Cannot wait to book our next holiday with you
I upgraded on SAS airlines by the bidding process! I wouldn’t bother!
Ferries from Corfu to Paxos are unreliable. Our return ferry was cancelled the night before. We were put on a later ferry and just made the flight. It might be worth noting and suggesting an extra night in Corfu at the end of the holiday.
Another faultless booking by Jerry
So reassuring to have the back up and support. Ian responded so quickly to my last minute (day before I flew) queries. It made a huge difference to have the personal support.
Phone answered quickly. Staff very friendly and helpful. An extremely knowledgeable and professional company. Takes the stress out of booking a flight
Superb trip Gordon.
Most organisations under deliver on their promises but not DialAFlight. Excellent service, thank you.
Des is wonderful.
Jake’s the BEST
Absolutely brilliant sorting out complex changes and golf bags to Norway, supporting with check in and full telephone support and guidance. We love the calm and helpful way all your staff respond to us stressed travellers! Thoroughly recommend your excellent service.
Great trip with very professional support
Hotel was fabulous. Great place. All really smooth
Great help as usual
Hotel choice was excellent
Having just re-read Victoria Hislop's novel The Island, my mind was full of images of olive groves and small fishing villages hugging rocky coastlines, with friendly locals offering food and drink to die for - and in Crete my literary-inspired imaginings came true.
If you take an early flight from the UK you can be eating Greek salad on the beach by lunchtime - and of course I'm used to being up well before the crack of dawn to host ITV's Good Morning Britain.
Enticed by the promise of exclusive elegance, we stayed at the Daios Cove Luxury Resort and Villas, less than an hour from Heraklion airport - from where we were whisked in an air-conditioned limo.
At Daios Cove, the first thing that hits you is the glorious view across the Aegean Sea. The resort is laid out beneath you - four different levels cut into the cliff-face, as well as an infinity pool and a private beach.
The resort was the vision of owner Dimitris Daios. His aim was to create 'luxury a different way', and certainly every detail has been thought through.
Each of the 39 villas has a private heated pool and they are set along one side of the cove, all with unspoilt views and privacy.
To get to our villa we were whizzed off in a golf buggy, which gave us the distinctive feel of being in James Bond's Moonraker. Our two-storey villa was so spacious we could have had a floor each. It had a pillow menu and even a choice of fragrance to have pumped into the air-conditioning system.
Delicious local food
Greek salads, grilled fish, seafood and souvlaki are my favourite holiday foods, and all were in abundance at Daios Cove.
The buffet restaurant, The Pangea, has a large selection of regional and international dishes, and several are cooked in front of you. There's also a formal Mediterranean restaurant, as well as Greek specialities at the Taverna Restaurant. However, my favourite meal was a private candlelit dinner served in the courtyard of our villa.
To help work off calories, there are plenty of watersports, including kayaking and paddle-boarding. You can also zip around the bay on an inflatable doughnut.
On land there's tennis, yoga and Pilates - but even that seemed too energetic as I was making the most of having a week of complete relaxation. The extent of my exertions was reading a book while floating on a lilo.
My excuse was that getting around the resort keeps you fit - being built over four levels means there are hundreds of steps, and we walked everywhere. If you don't fancy being so energetic, you can summon a golf buggy or use the funicular.
There's plenty to keep guests entertained in the evening. We went to a sparkling comedy show from the Feta Queen, Katerina Vrana, who poked fun at both the Greek and the British.
To help with the total relaxation process, there's a huge spa. I chose a bliss-fully relaxing massage as well as a facial.
Visiting the islands
We made it to Spinalonga, the former leper colony featured in The Island, on our final morning. The colony is a short hop across the sea from the village of Plaka. For anyone who has read the novel, it's a hugely evocative trip - you can imagine those who faced that journey for real as they were banished to the island and forced to leave their families behind.
Even for those who haven't read the book, you get a real sense of how those confined there for years had to create a community until a cure for leprosy was found in the 1950s. It feels even more eerie now that it's deserted, apart from tourists meandering around.
Back in Plaka there are quaint streets and buildings that haven't changed for years. Not to be missed is Giovanni's Taverna, where we received a delightfully warm welcome from the owner, Yanni.
The taverna is everything you would hope for, with a truly authentic feel. The marinated anchovies are delicious, and Yanni's tomato and olive oil dip made to his grandmother's recipe is exquisite.
I was delighted my experience of Crete lived up to expectations from reading The Island - and if you go, don't forget to pack it as a must-read holiday book.
First published in the Mail on Sunday - July 2019
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