Your calls always answered within 5 rings.
Despite request for rooms close together we were about as far away as was possible but Ikos did upgrade us to better rooms for last two nights. However, overall excellent.
Thank you. Five stars
Will continue to book all our flights through DialAFlight. Helen Jones has always given us excellent service over the last 20 years. Her dedication to her customers is the very best.
Small suggestion: Specify if car hire is on airport or another location clearly in the itinerary. Source additional competitive providers for transfers. Overall Jenson is an absolute superstar!
Bradley is a different class - top job from start to finish.
Noah was extremely helpful and informative which was very reassuring throughout the booking process and again during our holiday. Thank you so much - we will definitly recommend DialAFlight to our friends and family.
It all worked out just fine. Many thanks.
Very helpful
You really went above and beyond - thank you
An amazing trip organised by Philippa - quite a task for a family of twelve ranging from 80 years down to 18 months. She organised an unforgettable trip for my husband and I to Croatia so we didn’t think twice about contacting her again for this trip.
Cameron, Gino and Amy are all so excellent in everything they do for us. A fabulous team and experts. We never go anywhere else
When booking flights with kids, would be great if you could make sure that the airline provides child appropriate food. There was no kids food served on the BA flights.
Can not recommend your service too highly. Always excellent. Thank you.
Customer service is excellent - I have been using this company for years
Always first class
As always excellent from Bradley. After having to miss my original trip due to ill health he had it all rearranged within days. Highly recommend.
We have being using DialAFlight for over 20 years and have booked with the same person all that time! Perfect service like this is sadly rare. You can phone up and get answered by a real person! Other companies should take notice of the way DialAFlight operates!
Excellent service. I definitely would recommend. We use DialAFlight all the time when booking a holiday.
After never doing separate flights before I was quite nervous but shouldn't have been. Stan was fantastic, he answered all my many emails to put my mind at ease.
Possibly more information needed regarding likely costs of airport to hotel transfers. Also we were staying 40 mins from town centre and it was not made clear the cost of taxis to go into town
Jason is a superstar
Troy was excellent as usual with top service provided.
Excellent service from Stan's team. This company is very professional and honest - if a problem arises it’s dealt with straight away
Always great service when we speak to anybody at DialAFlight
Gino was fantastic from the start to finish
I have been a DialAFlight customer for many years and I have always received first rate customer service from Marie McKeown
Excellent service as always.
Callum always listens to me and then produces and tweaks if necessary. I wouldn’t use any other company.
Arthur was so helpful. Even when flights went wrong, he was on the airline's case immediately. Great and efficient company.
Charles is amazing.
Iceland seems to be on everyone's bucket list. Every time I mentioned I'd spent a few glorious days in this curious country, I was met with: 'I've always wanted to go there'. Followed swiftly by: 'Did you see the Northern Lights?'
The answer is, yes I did. But, there really is so much more to Iceland than looking upwards.
Whale-watching, Icelandic horse riding, snowmobiling, all-terrain vehicle tours, caving…they're all available for the more energetic traveller.
Or, for visitors more like me, there's breathtaking scenery enjoyed from the sanctuary of the tranquil Blue Lagoon - a spa created from a nearby geothermal power plant (almost all of Iceland's hot water is generated from the Earth's core) developed into one of the country's biggest tourist attractions.
I visited the Blue Lagoon on a freezing day and the tentative sub-zero steps from the main building to the water's edge took my breath away, but the shivers quickly melted as I eased into the 37C biothermal lagoon.
The waters are said to work wonders for the skin and, in addition, a silica mud mask is a must. I was a little embarrassed about wallowing around sporting the brilliant white mask, but everyone else in the lagoon was doing the same.
With the steam gently rising from the crystal-clear waters it was so relaxing I wanted to stay submerged forever, so I compromised and treated myself to a half-hour in-water massage. Lying on a floating yoga mat in those surroundings while having my shoulders manfully manipulated by a brilliant masseur will be a life memory.
Of course I wanted photos, too, but was worried about keeping my phone dry. I shouldn't have been. There are plenty of staff who will take souvenir snaps on an iPad and email them to you, free of charge.
I went at 9am by shuttle bus - it's about 50 minutes from Reykjavik - and had the waters almost to myself for an hour or so. Travelling by bus is an excellent way to get around the country. Fewer than a third of a million people live in Iceland, with about 120,000 in Reykjavik.
Hotels in Reykjavik cater for all wallets, though Iceland is not cheap, especially alcohol. Do not buy bottled water. Tap water is excellent, and it's free.
The new harbour is a bustling part of town and there's a strong party scene. Restaurants are plentiful and there's lots of fabulous food to choose from, including a 'world-famous' hot-dog stand where tourists and locals alike queue around the block.
I enjoyed strolling around the small city and a two-hour walking tour conducted by a local historian was informative and fun.
However, I wanted to see much more than geothermal swimming pools - even if Ryan Gosling and the cast of the Game Of Thrones had been seen wallowing in one of the outdoor public baths while I was there. So, I left behind the heated pavements of the capital for a Golden Circle Tour of geysers and waterfalls.
The scenery is second to none. Hot, old geysers putting on a regular show are a popular stop for tourists. We visit Pingvellir, a national park that sits in a rift valley caused by the separation of two tectonic plates and the site of the oldest parliament in the world. It's also said to be one of the best spots for diving in Iceland.
At the Gullfoss waterfall, the power of nature sees chocolate milk-coloured water flow over the precipice at 2,000 cubic metres per second. Keep away from the edge!
Of course, I couldn't not mention the Northern Lights. Tour operators are geared up for the spectacular phenomenon and, on a daily basis, they measure magnetic activity to predict what might happen on any given night.
Be prepared to stand in the freezing cold for a while waiting for Mother Nature to put on a show. But when the magic comes it is definitely worth the wait.
First published in the Daily Mail - March 2018
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