Your calls always answered within 5 rings.
Thank you so much Helen for taking such good care of us.
Would just like to say that our holiday manager Hannah Kennedy was excellent, very helpful, very informative and always available to answer any questions. Will certainly be back to book more holidays.
Charles was great. He went the extra mile.
Jonathan Greaves dealt with everything - 5 star service every time
Service was personal and exceptional especially the out of hours service. Thank you to all who played their part.
Love Helen, she is fab and the next holiday is booked thru her as well
Damian Paterson was fantastic as always. Very professional and genuinely fantastic customer service.
Everything was excellent however the hotel in Verona had been given a request for twin beds in the room. I'm not sure how this happened but they resolved the problem the next day.
Thank you Natasha for your help and great customer service as usual. Looking forward to my next trip!
Brilliant service throughout by Tristan. Thanks for a fabulous trip
As usual, first class
Hotel in Barcelona was great and staff excellent but it was next door to what appears to be a large industrial complex - steam coming out of towers, all sorts of vents blasting out hot air - not sure I would want to stay there again!
As always Philip Bardsley was super efficient and extremely helpful
It is very reassuring to be able to contact a travel manager at any time of the night or day if we run into any issues. We have had to do so on previous trips, but thankfully not this one. I make sure to tell my friends and family the service you provide
Jed Fairchild was excellent
All expectations filled, as usual. Thanks.
Excellent service and personnel. 10/10
In your itinerary you told us we were flying Jet 2 from T1 at MCR and in fact Jet 2 flights are now going from T2. This was only a slight problem with the Fast Track booking.
Thank you, all good.
Organisation of the trip by Emily and the team was exceptional
Superb service from DialAFlight and Nick Beattie and the flights worked out well ... even in the manic hub of Schiphol!
Not impressed with the hotel and I had to demand an immediate change of room. However, everything arranged by DialAFlight worked like clockwork. I would not dream of using a different agency to plan my travel as Rebecca and her team are endlessly helpful.
Theo in your Shirley office is fantastic. Professional, helpful and always keen to accommodate.
Wonderful time. All ran smoothly. Hotels and private transfers were spot on
Thank you Sam, everything was just wonderful
Well organised, as usual, no hassles and it is good to know if anything goes wrong you are there to help. Thank you.
Thank you Glen for yet another fab holiday! We had an amazing time in Lisbon exploring everything this beautiful city has to offer!
Very pleased with your service, as always. But very displeased with BA's delays and rescheduling..
We always get exceptional service, help and support from Connie
Our second time of booking a holiday with Gavin at DialAFlight, and it will most definitely not be our last! Perfect communication and extremely efficient service that totally removes all the stress
You'll know the feeling. You wake in a luxurious hotel room, look around, and you could be anywhere. So many look the same but until you venture outside it's often hard to know where you are.
But in Portugal or Spain you can avoid this danger by staying in magnificent pousadas and paradores - partly state-owned castles, palaces, monasteries and mansions offering unique but affordable accommodation with a huge helping of antique style and historic class.
On the way down to breakfast you're likely to come face-to-face with a full suit of armour, pass through ancient cloisters and along ramparts and corridors wide enough to take a coach and horses.
I had already experienced the splendour of the Spanish paradores, but this time I was including Portugal where the pousadas - different name, same concept - cast a similar spell. I travelled around the beautiful Douro Valley and in and out of Porto staying in a 12th century monastery, several palaces and a couple of extraordinary mansions.
They've all been cleverly converted and renovated to provide top class accommodation while retaining their historic charm.
There are many different routes you can take where you stay exclusively at pousadas and paradores. DialAFlight can provide you with all the details necessary and make the arrangements for an unforgettable trip.
I began at a castle near the Spanish border - the Parador de Monterrei, on a hilltop overlooking the town of Verin. It has only 12 rooms but each has a wow factor with views across a lovely valley into Portugal. Strolling around the ramparts before dinner was delightful.
Over the border and next stop was the pousada Barao de Forrester at Alijo - a stately mansion in the heart of town and a great base for seeing the Douro, the 'River of Gold', visiting the famous port and wine estates and stopping at delightful towns such as Pinhao and Lamego.
Next, the majestic Santa Marinha pousada looms large over the lovely city of Guimaraes. From reception to my suite, overlooking the city, took me via stone stairs, hushed cloisters, grand panelled rooms and vast corridors. Meals were taken in an expansive monks' refectory. The gardens and lake were a joy.
From Guimaraes I headed north past Porto to the Pousada Monte de Santa Luzia, above the ocean-side city of Viana do Castelo. From my balcony I looked down on planes taking off from the local airport and watched waves crashing on the rugged Atlantic coast.
I didn't think it could get grander than this, but then I hadn't experienced the Palacio do Freixo, a beautiful pousada on the banks of the Douro and a short walk from the old town of Porto. Built around 1742, the Freixo Palace is a remarkable example of baroque architecture and when you're not walking around marvelling at the place, you can relax in the superb spa or swim in the indoor/outdoor infinity pool.
My next, pousada de Viseu, was an imposing 19th century building, with rooftop statues of Faith, Hope and Charity. It started life as a convent then became a hospital but now the old infirmary and mortuary have given way to a slick spa, roomy restaurant and covered courtyard. The polished cherry wood interiors add extra gloss.
I drove on to the walled city of Braganza, set in rugged countryside, and the stylish, modern pousada Sao Bartolomeu. It's handily placed for walks around the old town and picturesque ravine. The elegant rooms have balconies overlooking a beautiful medieval castle.
My last night was back across the border in Spain, at the Parador de Cervera de Pisuerga in the foothills of the Picos de Europa mountains. It stands in the Fuentes Carrionas Nature Reserve and has a hunting lodge feel, with stone fireplaces and wood panelling. Here I encountered the first snows of winter, making my stay even more magical.
Most towns of interest in Portugal and Spain have a pousada or parador nearby. Fly out, pick up a hire car - and stay somewhere memorable every night.
First published in February 2019
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