Your calls always answered within 5 rings.
It’s a great relief to know that someone is on the end of the phone if help or advice is needed.
Perfectly organised as always. Absolutely no problems.
TUI need to improve a) their app - it was impossible, even with your help, to check in both times and b) to let people know if they cancel your flight and put you on another leaving 2 hrs later. No word or apology and had to rearrange onward travel having arrived unnecessarily early at the airport. None of this DAF's fault!
Making two separate bookings caused us challenges for online check in and we couldn’t sit together however that was a very minor issue
Been using DialAFlight for as long as I can remember! Always been superb. Harry was fabulous as always.
Everything went smoothly. There were no hitches so I was not able to judge how you would have sorted out any problems
I will check next time we use this hotel for hand grips in the shower - it was dangerous if you are infirm
All went well as usual
Everything arranged and nothing was too much trouble for any of the staff. Thank you all
Very caring and professional
Faultless service again, would recommend to anyone!
Fab service as always! Thanks Todd
Change your transfer partner in Sardinia!
Following the closure of Marseille airport on 8th July on account of bush fires, Philippa Wales could not have been more helpful and efficient in arranging for overnight accommodation in Nice and a flight from there to London on 9th July.
Always a five star service from Des Wing and his team
Thanks Guy, Top Man
I am very impressed with DialAFlight. It is so good to speak with a real person and not a robot. My husband uses a wheelchair so thank you Elliot and all the team for your help with booking
So good to have such an efficient and personal service - very rare in 2025! Thank you again.
Excellent service as usual
Owen and the team were excellent - our requests were met and we were very well looked after.
Fantastic service especially from Chris Briggs, who we have used for the past few years. A wonderful holiday, great hotel and the flight times were perfect.
Friendly and helpful service
As usual the service was excellent and any questions we had were answered quickly and fully
I would recommend you but not the airline I used which was British Airways. Both outward and return flights were 2 hours late with very little explanation why
Everything went smoothly as usual. In particular Edward found us a really lovely boutique hotel which wasn’t available on any of the usual booking websites and at a competitive price.
I've been using DialAFlight for over 10 years .. I wouldn't use anyone else. I personally find it comforting to be able to call them and be answered virtually immediately without having to wade through a ton of options like most businesses! They are always ready with useful advice and very very efficient.
Overall I was very pleased with DialAFlight. Cmpliments to Callum - I appreciated his patience with me when I was asking him so many questions!! Well done!
The hotel was suggested by Tom - its location was five minutes from the train station and five minutes from the city. The whole experience from the booking, flight and hotel was amazing. Thanks, we'll be back
My easyJet flight out of Milan was cancelled. Not your fault. Luke is always excellent - he is the reason I keep coming back.
Curtis, I can’t thank you enough
Florence is a feast for the eyes, with art and wonders at every turn. And when your brain is full of amazing images, you can find dozens of brilliant places to fill your stomach...
BACK TO THE FUTURE
Opening a new gallery in Florence is a bit like adding an extra dish to a banquet. But the Museum of the Opera del Duomo (it opened in October) contains a real wonder. It's the actual-size reconstruction of the original facade of Florence Cathedral. They put back its original statues, in storage for centuries, following details on a 16th Century drawing. The facade was part of architect Arnolfo di Cambio's first, 1294, vision for the cathedral. Never properly finished, it was removed in 1587.
SUPER HUMAN
Michelangelo sculpted the 14ft-high statue of biblical hero David between 1501 and 1504, while in his 20s. It is a supreme creation of the human mind, and hand. The plan had been to set the white marble statue high on the roofline of the cathedral, alongside other figures. Too massive to be lifted there, the colossus stood in Piazza della Signoria for 300 years, before being moved into the Galleria dell'Accademia in 1873 (a copy replaced it). It was restored in 2004.
MARKET LEADER
Mercato Centrale, on the first floor of the iron and glass market built in 1874, is the city's liveliest place to eat. Walk there through the stalls of leather goods traders (Via dell'Ariento), and head to the first floor. Mercato Centrale opened in 2014 to revive this ancient quarter, as one big dining space. There are 12 sections, each serving a speciality Tuscan dish made with ingredients sourced from the market stalls below.
ART BEAT
It's almost worth walking around the Uffizi at random, for that extra shiver of thrill when you unexpectedly come across Botticelli's Birth Of Venus and Leonardo's Annunciation. The other, equally majestic collection is in the vast Pitti Palace, on the south side of the Arno. There are many sublime paintings by Raphael, Titian, Lippi, Caravaggio and Rubens. You could spend a day in each.
PHEW VIEW
We crossed the Arno over the Ponte Vecchio, for the quietest walk in the city. Heading up the Via di San Leonardo, we saw no other pedestrians. After a coffee at the top of the hill, we circled back, down Viale Galileo, to a famous viewpoint of the city that we had all to ourselves. We curled around the Abbazia di San Miniato and the Chiesa di San Salvatore. Only then did we meet other people, puffing up the hill to the Piazzale Michelangelo, with its bronze replica of David.
WHEN TO GO
Florence can be crowded, although new pedestrianisation schemes make walking the central squares much easier. (To avoid the crowds, October to March is a great time to visit.) Fancy a coffee to start the day in Piazza di Santa Maria Novella? Order at a cafe's counter for the lowest prices - pay when you leave.
First published in the Mail on Sunday - April 2016
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