Your calls always answered within 5 rings.
Stevi was amazing with us as first time flyers going longhaul. She made us feel so comfortable and accommodated all of our requests. Couldn’t recommend enough!
Wheelchair help in Doha was bad on the outbound trip
I deal with Tara in your Manchester office and she is fantastic to deal with.
Always on the ball
As always Ash delivered great service and a trouble-free trip
As I had a two centre holiday I wanted to deal with a person rather than a machine. Jed was excellent sorting my flights and arranging the short hop flights also required. It meant I didn't have to check in each time and baggage was just transferred. He also dealt with all my questions and supplied contact details in case of emergency. The service was top notch
We were happy with tour although it was very busy and tiring. We have given feedback to company about slotting in some rest time.
I will always give DialAFlight an opportunity to find me a good deal having dealt with you for over a quarter of a century.
All was good - all the information was clear.
Our transfer from Sepilok Forest to Sandakan airport did not turn up. But the receptionist phoned us a taxi and Destination Asia paid for it
Taylor's organisation was just perfect
Lee is always very quick to respond and very helpful.
Thank you to Trevor Henderson and his team for a pleasant and efficient manner organising my flights.
Very much liked the app. Very approachable and the extras such as weather, currency converter and google translate all excellent. Niall informative and always at the end of a phone or email when needed.
The two connecting flights with Swiss were really poor. Heathrow -Zurich flight one hour thirty minutes late and no update on why and how long would the delay be. Zurich to Heathrow overbooked and late again with no explanation. So called Swiss efficiency gone wrong
Excellent customer service throughout
Unfortunately I had a problem with my flights and transfer which was no fault of DialAFlight. I contacted Elliot to advise him and his response was immediate! His advice and service was brilliant - I was then able to enjoy my holiday
Spot on again
My only complaint is the lack of hot beverages which left us feeling dehydrated by the end of the flight
The whole trip was first class throughout, thanks DialAFlight. Another winner!
Always notified by DialAFlight of any changes to scheduled flights.
The whole process of booking, advice and follow ups with Finn Conlon and his team has been over and above. I will certainly be booking with him again.
BA was slightly more disappointing than I expected. Faulty earphone connection and food was basic and uninteresting. Not your fault
Have used DialAflight for the last 20 years. Would not book with anybody else.
Saf was excellent. Answered all our queries in timely manner. Made positive suggestions. Cannot praise him enough.
Keep up the old fashioned good work..
This holiday was very last minute as Malaysian Airlines had cancelled our flights and in effect our holiday. Gino did a tremendous job in finding us a very similar holiday in the same area with just two weeks notice. Very impressed. Great service, great app to help you through everything, even tips on which taxi company to use.
The team were very helpful. I will use them again
Excellent customer service
Thanks again for arranging my wife’s flight to Japan. It’s always reassuring to know there’s a friendly and helpful voice on the other end of the telephone
The Pearl of the Atlantic, the island of eternal spring, a veritable Eden - these are all ways that Maderia has been described since its accidental discovery by some lost Portuguese sailors in the 13th century.
But there's one thing that keeps getting overlooked in the breathless reviews of this stunning island with its undeniably impressive flora and its jaw-dropping scenery of volcanic rims and craggy cliffs…Madeira is FUN.
The archipelago has a reputation as being a destination for the older traveller. The traveller who enjoys long walks, and beautiful scenery - and it retains this reputation with good reason.
Madeira's breathtaking gardens and walks along the levadas – trails beside disused mini-canals - will make anyone feel like they've escaped the stresses and strains of modern life.
But the island is also so much more than this...it’s a destination for families wanting to get away from it all, loved-up couples seeking solitude and girls' weekends of sunshine, spa treatments and evening cocktails.
It’s into this final category that we two intrepid travellers, myself and my friend Nicola, fell as we headed south from drizzly London.
Stunning scenery, lazy sun-filled days and long nights in the best restaurants and bars; this is the Madeira that we discovered during a whistle-stop break.
We had only a long weekend to explore - but by Friday lunchtime we were relaxing in extremely pleasant 22°C heat with sunglasses on and a glass of wine in hand.
The true beauty of Madeira is that it has such an unspoiled feel – even the busy cobbled streets of Funchal Old Town retain an atmosphere of being off the beaten track despite having been given a young and trendy makeover. We thirty-somethings really took a shine to the Old Town.
The recent Art Project Open Doors is a vibrant introduction to Madeira’s art and culture which sees the old wooden doorways of the back streets painted in colourful graffiti, a real case of 'street art'.
The streets are laden with outdoor cafes and bars and the alleys get more lively as the night wears on and locals come out for a drink. Rest assured, this will never be a full-on party town because the vibe here is completely different, more relaxed and less frenetic.
It is entirely driven by the people who actually live in Funchal who gather in the square around midnight at the weekend to drink a few glasses of the famous (and very tasty) plancha spirit.
There’s a mix of restaurants - some geared entirely towards tourists, but with a few gems with a great selection of local food and wine and a fantastic welcoming atmosphere.
We ate superbly at the Gaviao Novo where the specialities include swordfish with banana (interesting), flambé steaks with sauces and Roquefort cheese, and of course the ever present scabbard fish, which seems to be the dish of the day everywhere on the island but is very tasty despite its less-than-appealing name.
Our hotel - the five-star Quinta da Casa Branca - is an oasis. It's just a 20-minute drive from the airport, and a 15-minute downhill walk from Funchal town centre (and a five-minute taxi ride into town). It has just 26 rooms and is tucked away in a lush botanical garden filled with what seems to be Madeira's signature flower - the bougainvilla.
Every room has a pair of sunbeds on a small patio outside the room, and the pool never seemed over-busy.
There was an excellent spa, always a bonus on any holiday, and a tasty selection of cocktails and Portuguese wines served by the poolside.
The hotel also has a fantastic restaurant - Casa Da Quinta - considered to be among the best on the island. Each item on the Mediterranean style menu has a selected wine to match and is absolutely delicious.
It is here on the restaurant's terrace, while eating and drinking some of the finest produce Madeira has to offer, that we fully appreciate the hotel's stunning gardens and the hills of Funchal in the distance.
We had certainly found our own personal paradise.
First published in the Daily Mail - October 2019
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