020·7962·9933
Always an excellent service.
Very grateful for our seat allocation (front of Economy). This made immigration for Lisbon and LHR very quick and easy.
Luke a great help in organising and monitoring
Usual professional performance.
Always a loyal customer with your company. I will get in touch with Robbie for our next holiday
Excellent service from Raphael and his team
Very well looked after
Fergus was brilliant! Holiday was just what I needed. I’ll certainly remain a customer
Always reliable, friendly, professional and super helpful.
Great service in very difficult times, thanks very much.
Paul Jones was excellent
Great help in retrieving lost bag with Iceland Air
Tremendous service once again… thanks Teddy
As always excellent and very helpful,
There was a bit of confusion on what was included in half board but maybe the policy changed from when we booked. We thought we could eat in the restaurants for dinner for free but it was only the buffet restaurant, the other restaurants had a supplement.
Very well organised by Elizabeth and team. Top marks
Very good all round and I can only make one suggestion for improvement and that is to make your 24 hour helpline number a bit more visible on your email communication - maybe include it in your signatures.
Helping an 80-year-old and not the best with modern computer technology was excellent.
Great
Colin and his team always assist us with our holiday and flight requirements. This trip, given the restrictions, was planned and executed perfectly due to the diligence of the staff.
I book through Ted and the team as I know the holiday will always be a success and I will be pleased
Adam was awesome. Super helpful. Went more than the extra mile. Would highly recommend
Another brilliant trip helped by the excellent work of Fergus and his team. Thank you as always.
Lucas and team always do a great job for us with no fuss
We appreciated the call beforehand and the list of things to do which was very complicated. I will recommend you to anyone anytime
Lloyd went above and beyond arranging our holiday, as always. On top of that, he recommended Six Senses, Douro Valley which could not have been a better suggestion. It was the most perfect place in every way.
Great advice on flexible ticketing during Covid. Good advice on testing
Libby was brilliant
Simon is so helpful and always gives very good travel advice. Communication is excellent ahead of any holiday. I have been using you since 2008 and would never go anywhere else!
Thanks for all the help and advice in booking our family trip. A special thank you to Bruce and his colleagues who were just a phone call away to help with all the guidelines we faced. Our holiday was a great success.
Immediately after winning the Great British Bake Off, I escaped to the delightful Greek island of Kefalonia to kick back after such a hectic time in the tent.
I can still remember that moment in 2016 when I was floating around in the pool and my triumph finally sank in: 'I've won Bake Off!' I said to myself. It was truly wonderful.
TIME FOR A BREAK
My partner Ian and I recently returned to Greece, this time staying at the Miraggio Thermal Spa Resort in Halkidiki. The resort sits at the heart of a large beachside park facing the Aegean, and our first impressions were very good.
Inside, things got even better. The smartly designed rooms all had balconies or patios with sofas, there was free wi-fi, flatscreen TVs, and tea and coffee-makers (amazingly these days there are still some 'posh' hotels that think that offering coffee-makers is somehow naff).
As someone who has a professional interest in cooking these days, I was delighted to discover that the Miraggio has four smart restaurants (and six bars).
KEY ATTRACTIONS
One of the hotel's key attractions is its luxury spa that features hot spring water: there are also outdoor pools and a very good gym.
When you're in a resort as good as the Miraggio, it is so easy to stay put. We had a suite with a private pool and it was just what we needed relaxation-wise. We did lots of carefree chilling out and I have to admit not very much sightseeing! In fact, I'm afraid we left the resort just once for an evening in Paliouri, a gorgeous fishing village located on Kassandra, one of the three fingers of land that stick out from the peninsula.
During a lovely stroll around the village, I just had to check out the competition from the local bakers. I couldn't resist the baklava - rich, sweet dessert pastries made with layers of filo, filled with chopped nuts and held together with honey. They were wonderful and I made a mental note to try making them myself.
BEST THINGS TO DO
If you do want to be busy (as you might have guessed, busy was not on our agenda on this trip!), there are organised activities during the day: everything from archery to zumba, and beach volleyball to water-polo. The organised fun continued after dark thanks to the in-house entertainments team putting on their versions of musicals including Grease.
We did feel a bit guilty not making more effort to get out and see the sights, because Halkidiki is full of history and has some fascinating archaeological sites.
It is a peninsula extending into the Aegean Sea in the far north-west of Greece. Settlers first came here in any large numbers in the eighth century BC and founded cities such as Mende, Toroni and Scione. The city of Stageira, on the east coast of the peninsula, was the birthplace of the philosopher Aristotle - his teachings are said to have influenced every possible branch of knowledge.
MORE THAN JUST AN ADVENTURE
But confusingly we found we weren't sure exactly where we were, as no one can agree on exactly what the peninsula is called - Chalcidice, Chalkidike, Chalkidiki or Halkidiki, depen-ding on who you talk to.
We decided to stick to Halkidiki. Over the centuries Halkidiki has been part of the Byzantine Empire and the Ottoman Empire - and was finally incorporated into the kingdom of Greece, as it was then, in 1912 after the Balkan Wars.
There are many intriguing ancient archaeological sites all over Halkidiki, including excavations that revealed stone houses with one or two rooms built by communities in Neolithic times. Many incredible artefacts are on display at the Archaelogical Museum of Olynthos.
In some places on the peninsula, lush green forests reach down to some excellent sandy beaches - and there are some exhilarating mountainous parts too, with slopes covered in pine, oak, fir and chestnut.
There is plainly plenty for me to justify a return visit! But I have also promised myself something else for that trip. I would love to go back to the Miraggio and do a baking demo. Maybe my version of the Parthenon (although not a Kefalonia icon) made out of nougat would be a good showstopper!
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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