Based on 8888 reviews on Trustpilot
020·7962·9933
Initial problem with the hotel but then you arranged an upgrade that was very nice.
Everything was perfect. Thank you
Great trip, great resort, would definitely go back again. Staff were super friendly, and really liked the main buffet restaurant. The resort grounds were simply stunning and the beach was right next to it. The highlight of the holiday was the privately arranged (on the site) "12 Islands" boat trip - brilliant island hopping and swimming experience.
Ted remains brilliant. The rest of the team give great back-up if he's not there.
Excellent, friendly, helpful, reliable, what else can I say?
Not your problem but I failed to complete PLF SO WAS REFUSED TO BOARD. Had to find ref number to complete and rebooked BA flight. Would be better if you help clients with docs.
As always, Tristan delivered
Gavin - thank you for all your help in organising our holiday.
Thanks again for excellent service and support
Wayne is absolutely amazing, we would never go anywhere else!
We had to get a minibus to get to our car hire which was unexpected. I can see that it was on the confirmation documents but I think that when you book a car it should be made very clear. Otherwise all very good.
Thanks Joe. Everything went swimmingly.
The airline staff need to police the wearing of face masks on board more.
Great service
Excellent support, booking efficiency and follow up
Harrison Miller was particularly helpful in organising our trip
DialAFlight 100 per cent. BA Club Europe only 1 per cent
Great service all along as always
Excellent trip - all went like clockwork - even the covid issues
Always a first class service. Thank you Alex Gache for sorting out another trip very smoothly indeed
Joe went beyond his remit to sort out all my problems with PLF and flight changes.
Many thanks for additional email with links to necessary websites and government information. Much appreciated as it made life simpler and efficient
Thanks, as usual, to Lee Coughtrey for arranging everything so easily, good information before travel and always there to answer any queries.
Going abroad is not simple for elderly folk like me with little aptitude for computers and advice and assistance such as yours is invaluable. We'll be back to bother you again in the Spring!
Wonderful efficient service as usual, thank you
Great service from Wayne once again. Jet 2 airline info at fault and not impressed with their service
Excellent support from Grant Pattinson, who dealt with everything
Flights and hotel all worked well. One minor criticism - the transfer was in a very old taxi. It would have been better to take one off the airport rank.
Excellent customer service
Great service from Eric, as always.
Immediately after winning the Great British Bake Off, I escaped to the delightful Greek island of Kefalonia to kick back after such a hectic time in the tent.
I can still remember that moment in 2016 when I was floating around in the pool and my triumph finally sank in: 'I've won Bake Off!' I said to myself. It was truly wonderful.
TIME FOR A BREAK
My partner Ian and I recently returned to Greece, this time staying at the Miraggio Thermal Spa Resort in Halkidiki. The resort sits at the heart of a large beachside park facing the Aegean, and our first impressions were very good.
Inside, things got even better. The smartly designed rooms all had balconies or patios with sofas, there was free wi-fi, flatscreen TVs, and tea and coffee-makers (amazingly these days there are still some 'posh' hotels that think that offering coffee-makers is somehow naff).
As someone who has a professional interest in cooking these days, I was delighted to discover that the Miraggio has four smart restaurants (and six bars).
KEY ATTRACTIONS
One of the hotel's key attractions is its luxury spa that features hot spring water: there are also outdoor pools and a very good gym.
When you're in a resort as good as the Miraggio, it is so easy to stay put. We had a suite with a private pool and it was just what we needed relaxation-wise. We did lots of carefree chilling out and I have to admit not very much sightseeing! In fact, I'm afraid we left the resort just once for an evening in Paliouri, a gorgeous fishing village located on Kassandra, one of the three fingers of land that stick out from the peninsula.
During a lovely stroll around the village, I just had to check out the competition from the local bakers. I couldn't resist the baklava - rich, sweet dessert pastries made with layers of filo, filled with chopped nuts and held together with honey. They were wonderful and I made a mental note to try making them myself.
BEST THINGS TO DO
If you do want to be busy (as you might have guessed, busy was not on our agenda on this trip!), there are organised activities during the day: everything from archery to zumba, and beach volleyball to water-polo. The organised fun continued after dark thanks to the in-house entertainments team putting on their versions of musicals including Grease.
We did feel a bit guilty not making more effort to get out and see the sights, because Halkidiki is full of history and has some fascinating archaeological sites.
It is a peninsula extending into the Aegean Sea in the far north-west of Greece. Settlers first came here in any large numbers in the eighth century BC and founded cities such as Mende, Toroni and Scione. The city of Stageira, on the east coast of the peninsula, was the birthplace of the philosopher Aristotle - his teachings are said to have influenced every possible branch of knowledge.
MORE THAN JUST AN ADVENTURE
But confusingly we found we weren't sure exactly where we were, as no one can agree on exactly what the peninsula is called - Chalcidice, Chalkidike, Chalkidiki or Halkidiki, depen-ding on who you talk to.
We decided to stick to Halkidiki. Over the centuries Halkidiki has been part of the Byzantine Empire and the Ottoman Empire - and was finally incorporated into the kingdom of Greece, as it was then, in 1912 after the Balkan Wars.
There are many intriguing ancient archaeological sites all over Halkidiki, including excavations that revealed stone houses with one or two rooms built by communities in Neolithic times. Many incredible artefacts are on display at the Archaelogical Museum of Olynthos.
In some places on the peninsula, lush green forests reach down to some excellent sandy beaches - and there are some exhilarating mountainous parts too, with slopes covered in pine, oak, fir and chestnut.
There is plainly plenty for me to justify a return visit! But I have also promised myself something else for that trip. I would love to go back to the Miraggio and do a baking demo. Maybe my version of the Parthenon (although not a Kefalonia icon) made out of nougat would be a good showstopper!
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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