Your calls always answered within 5 rings.
Absolutely flawless! As always
As always excellent service and attention to detail
Superb communication from start to finish.
Thank you - ran very smoothly
Thank you so much Helen for taking such good care of us.
Would just like to say that our holiday manager Hannah Kennedy was excellent, very helpful, very informative and always available to answer any questions. Will certainly be back to book more holidays.
Charles was great. He went the extra mile.
Jonathan Greaves dealt with everything - 5 star service every time
Service was personal and exceptional especially the out of hours service. Thank you to all who played their part.
Love Helen, she is fab and the next holiday is booked thru her as well
Damian Paterson was fantastic as always. Very professional and genuinely fantastic customer service.
Everything was excellent however the hotel in Verona had been given a request for twin beds in the room. I'm not sure how this happened but they resolved the problem the next day.
Thank you Natasha for your help and great customer service as usual. Looking forward to my next trip!
Brilliant service throughout by Tristan. Thanks for a fabulous trip
As usual, first class
Hotel in Barcelona was great and staff excellent but it was next door to what appears to be a large industrial complex - steam coming out of towers, all sorts of vents blasting out hot air - not sure I would want to stay there again!
As always Philip Bardsley was super efficient and extremely helpful
It is very reassuring to be able to contact a travel manager at any time of the night or day if we run into any issues. We have had to do so on previous trips, but thankfully not this one. I make sure to tell my friends and family the service you provide
Jed Fairchild was excellent
All expectations filled, as usual. Thanks.
Excellent service and personnel. 10/10
In your itinerary you told us we were flying Jet 2 from T1 at MCR and in fact Jet 2 flights are now going from T2. This was only a slight problem with the Fast Track booking.
Thank you, all good.
Organisation of the trip by Emily and the team was exceptional
Superb service from DialAFlight and Nick Beattie and the flights worked out well ... even in the manic hub of Schiphol!
Not impressed with the hotel and I had to demand an immediate change of room. However, everything arranged by DialAFlight worked like clockwork. I would not dream of using a different agency to plan my travel as Rebecca and her team are endlessly helpful.
Theo in your Shirley office is fantastic. Professional, helpful and always keen to accommodate.
Wonderful time. All ran smoothly. Hotels and private transfers were spot on
Thank you Sam, everything was just wonderful
Well organised, as usual, no hassles and it is good to know if anything goes wrong you are there to help. Thank you.
How do you create a hotel in the most stunning setting you can imagine? By carving its amazing rooms into a cliff face formed by a mighty volcanic eruption. Stepping into Iconic Santorini's spectacular hillside setting is an experience that is nothing short of breathtaking.
And being faced with the cobalt Aegean Sea and the tiny white-washed buildings of the astonishingly picturesque village of Imerovigli does not get any less incredible as the days roll on.
The epitome of relaxed elegance, this unforgettable boutique cave hotel features five levels carved from the volcanic wall of Santorini's caldera - each of the 22 beautiful rooms offering its own style.
Aiming for an authentic Greek appearance with a luxurious edge, these distinctive residences come with plush amenities, including Coco-mat linens, huge beds and heated indoor pools.
Homely and relaxing, yet contemporary, these one-of-a-kind rooms all offer splendid views of the caldera from a personal veranda, where guests are welcome to enjoy breakfast in the morning.
Those staying in the Caldera Suites are lucky enough to be able to glimpse the jaw-dropping vista from their own outdoor jetted pool on their private terrace.
Greek hospitality
Eating at Iconic Santorini feels like being welcomed as a new member of a Greek family, with a whole host of mouth-watering traditional dishes and Santorini wine on offer in the Pergola Restaurant.
While relaxation is certainly the name of the game, with an on-site spa available to all guests, those wishing to work off that indulgent feta can sweat it out in the hotel's wellness and fitness centre.
And if staring out at the azure waters or soaking in the sumptuous infinity pool ever gets boring - which it won't - a number of tourist attractions are a mere stone's throw away, including the romantic city village of Oia, famed for its breathtaking sunset, and the quaint town of Fira.
With wine being one of Santorini's most famous exports, an afternoon of tasting is advisable, with the Argyros Estate Winery, Hatzidakis Winery and Santo Wines Cooperative all close by.
Meanwhile, the island is steeped in history, and those wishing to delve a little deeper below Santorini's picturesque exterior will be able to discover the ancient Thera archaeological site, or the pre-historic city of Akrotiri.
Although Iconic Santorini offers all the positives a chic boutique hotel should - luxury amenities, decadent surroundings and friendly and helpful staff - it is the magical caldera setting that really takes your breath away.
Ancient caldera
Santorini is the largest island of a small, circular archipelago which bears the same name and is the remnant of a volcanic caldera. This means it is essentially what remains after an enormous volcanic eruption 3,600 years ago that destroyed the earliest settlements on what was formerly a single, much bigger island, and created the current geological caldera.
The eruption may have led indirectly to the collapse of the Minoan civilisation on the island of Crete, 68 miles to the south, through a gigantic tsunami. Another popular theory is that it is the source of the legend of the lost city of Atlantis.
Now, a giant central, rectangular lagoon, about 12km by 7 km is surrounded by soaring cliffs on three sides. On the fourth side, the lagoon is separated from the sea by another much smaller island called Therasia. Two channels connect the lagoon to the sea - and all combining to create a simply spectacular setting.
My lasting memories are of magnificent views and an altogether unforgettable stay.
First published in the Daily Mail - May 2017
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