Your calls always answered within 5 rings.
Only issue our return transfer from the hotel to airport was cancelled
Wonderful to be able to book flights and choose baggage options while talking to a real person
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
I have used DialAFlight for my last 2 holidays, they are very helpful and professional. Kennedy does a fantastic job and I would highly recommend her services.
Slightly different car to expected but overall an excellent experience. The accommodation was in an area we really enjoyed. Thank you for doing such a good job
Useless BA didn't fail to disappoint. Their seats were as crammed as Ryanair and, although they had loaded drinks and food, as their credit/debit card reader broke down, they couldn't sell anything to passengers and refused to accept cash. BA are now even worse than Ryanair but many times more expensive.
As always Mark didn’t let me down. He recommended our hotel and it was better than we could have hoped for.
All went to plan.
Marco and Joey are brilliant!
Great service and after care which is so valuable. Along with being able to speak to someone if I need to check anything out. Brilliant!
I always use DialAFlight. Never let me down and a top class service and support
Mason has delivered yet again; can’t fault the service
I always recommend you
Marie was fantastic from start to finish. 5* amazing
Another lovely short break. Thanks
Lux Air was awful. They delayed departure 30 minutes (technical problem) before we were herded onto a coach and then driven out to the plane. We were then left 30 minutes on the coach fully loaded on one of the hottest days so far. We were then allowed on the plane which was hotter than the coach where we sat for a further 20/30 minutes.
Superb personal customer service, would highly recommend DialAFlight
We will certainly use DialAFlight again.
Dealing with DialAFlight is a pleasure. It’s like booking your holiday through a family member. Staff are quick to answer your call and give you peace of mind that if you require help when away, they are there for you. An excellent company with traditional old fashioned principles. A must for a worry free holiday.
As always, top class and everything worked out perfectly
Reid Marshall was absolutely excellent
Yet again, you came up trumps. A delightful boutique hotel in the tiny streets of Hanai. Lovely country, lovely food and people, couldn’t have gone better. Thank you
Ray is absolutely brilliant. Having had two health scares he’s sorted everything for us for two trips to Greece. I would only ever book holidays through him now
Thank you Harvey - again
Great service again . Thank you to Mia and her team
As always we were well taken care of by Ed Chivers. We will certainly continue using DialAFlight in future.
Everything was superb
Dale was incredible. So good at recommending, organising and communicating. He made everything so easy and he’s a thoroughly nice guy
DialAFlight provide great and professional customer care always.
Orlando found the best hotel in Crete, booked all our dinners in different restaurants and arranged private transfers. Thank you so much
I have unashamedly high standards when it comes to pampering. Who better than me then, to test out the new spa treatments on offer from Cypriot ultra spa Anassa?
This place is what's known as a 'destination spa' - treatments aren't an 'add on', they're their whole reason for being.
On an isolated stretch of coastline about 45 minutes drive from bustling Paphos on the Akamas Peninsula, Anassa is a family-owned resort famed for its beautiful food and beach.
Delightful villas wind out across the property in a kind of mock Greek village with cobblestone streets and tumbling bougainvillea. It is utterly delightful.
But what about the all-important spa?
Day one, I trundle past a beautiful rustic Greek chapel in the hotel's grounds, down to the spa for an 8am yoga treatment. It's raining - rare in Cyprus at this time - so instead of performing our morning stretches on a balcony overlooking the Mediterranean, we take to a room overlooking tall fir trees with our teacher Simon.
The hotel has a fully equipped gym, and there are all manner of extras you can book - yoga, meditation, water sports or chartering a yacht out to the Blue Lagoon, about an hour's sail along the coast.
And then there's the treatments. As well as traditional thalassotherapy and Organic Pharmacy products, the spa at the Anassa has just taken on Ila products, which is music to my ears.
I've long been a devotee of the Ila brand. Created by hand in England, Ila goes to great lengths to be ethical. They describe themselves as 'beyond organic', an ethos very close to founder Denise Leicester's heart since she began the company in 2005. Ila at Anassa is the kind of pampering marriage that I knew would blow my socks off.
I began my Ila journey with a 60-minute Ku Nye massage, a combination of massage with kneading, acupressure and the use of hot stones and poultices.
I was pleased to hear that the divine smelling oil used actually comes from Cypriot roses.
If you're not a fan of the heat, try the Prana Vitality massage which doesn't use hot poultices, just long deep sweeping strokes to eliminate stress from the muscles.
Despite the Ku Nye being a brand new offering at the spa, my therapist was experienced and instinctive - unsurprising when you learn that Denise picks her therapists by hand and gives them one-to-one training.
I defy even the most battle-hardened insomniac to stay awake after this treatment. It was all I could do to drag myself back to my room and clamber into my marshmallowesque bed.
Next up; a bespoke Ila facial with renowned celebrity facialist Anastasia Achilleos. I almost do the treatment a disservice to call it just a facial, because it was so much more. Comprised mainly of meditative sweeping massage, it helps drain your lymphatic system and eliminate puffiness from the face.
Essence of sea lavender and sea lettuce improve your circulation, and bestowed me with a rosy glow. I truly felt this 90-minute facial was 'transformative' not only to my face but to my mind as well.
Lastly I tried what I have simply named 'The Jets'. It's hard to explain how much I loved The Jets. Want an instant slimming treatment, one that rids your body of its wobbly bits and improves the look and feel of your skin? Book in for the Ila Thalasso Jet Shower and Deep Tissue Massage.
You strip off and don a pair of paper pants. You enter a large tiled chamber with handles at one end of the room where you stand. Then, a lovely lady comes in and picks up what looks to be a fireman's hose attached to a contraption which heats seawater to just a bit warmer than your body - then she fires it at you, working up your legs from your feet and doing your tummy, chest and arms. You turn around and face the wall so she can do your back and the backs of your legs and buttocks.
The pressure is quite high although not uncomfortably so, and in under a minute the area being 'jetted' goes red where the circulation is rushing around. This is the aim of the treatment and so, when that happens, the therapist moves on to the next area.
After you're all red and completely drenched – soggy paper pants and all – you are taken to another room to shower, dry off and lay on the massage table to be slathered in super soft jasmine and tuberose moisturiser which is then massaged in.
So did Anassa live up to the most finicky spa reviewer in the world? Dear readers, it did. I really cannot recommend the Ila treatments at Anassa highly enough. Beg borrow or steal to get yourself there.
First published in the Mail Online - August 2015
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