Ian Newton. Excellent as always.
The hotel and its location were perfect - close to restaurants, a centrally located metro station and a variety of shops and the buzz of Barcelona life. Thanks DialAFlight.
Seamless as usual
You made it very easy and all the well timed reminders were welcome
Jenson was so helpful and attentive it made the booking a happy experience and I would certainly recommend him to my friends. Thank you so much for such great service
Thanks for your assistance
Very pleased with the arrangements and advice from start to finish.
Riley is brilliant and has all our needs covered and made sure we had an excellent trip
Excellent service as always
The hotel was great! It was very close to all public transport stations. The food was good at the hotel and the range for breakfast was modest. I will gladly go back to this hotel. Great birthday present for my husband.
Best place we stayed - clean, food excellent and staff.
Your help and support were second to none. I would highly recommend you and I have already suggested to friends to contact you
This trip was for a wedding and Glen as always was great assistance throughout. Fantastic recommendation on hotel and arranging flights for a large group. DialAFlight offer a super service. Always deliver. Can’t recommend them enough
Luggage did not arrive in Graz when we did. We had to go back for it 10 hours later. Not a good start.
DialAFlight performance is excellent - just a shame the car company that was booked wasn’t good.
Elizabeth is great, really helpful
Great job, as always!
I would like to thank Jack Sulliman for arranging our trip to Madeira. Everything went like clockwork.
Once again Guy delivered - superb hotel in Puerto Banus. Highly recommended.
Great holiday. All aspects perfect.
Slight hassle with the taxi transfers to and from the airport. After a few messages, and a phone call from our hotel to our driver for the return journey, it all resolved itself.
Craig was so helpful - really excellent service!
Peace of mind and lots of info and reminders. Thank you
Highly recommend.
Excellent service, would not book with anyone else!
Everything ran smoothly. Lovely hotel - good value for money.
First rate service. Fast and efficient under time pressures.
Adam Siu is so helpful in sorting out all our trips and ensuring all runs smoothly.
Excellent, thank you!
Nicholas Brew was great throughout. We had a few problems our end (my son lost his passport and we had to change some of the names in the group) but all was OK.
There I was, sailing around the Aegean on a super-yacht... and there wasn't an oligarch in sight.
Crystal Cruises' new Esprit is one of the new generation of smaller cruise ships, and it was the perfect home for a tour of the beautiful Greek islands, the Holy Land and the Jordanian port city of Aqaba.
The Esprit was recently christened in the Seychelles with a bottle of champagne (Louis Roederer, Cristal Brut 2004 since you ask), and its 31 suites are spread over two floors.
There are no balconies - it's a yacht, remember - but each suite comes with lovely picture windows.
It felt like I had been invited to a house party - albeit one held at sea - rather than a cruise, and there was a sense of immediacy and familiarity that is not readily apparent on larger ships. It really does feel like you've checked into a fabulous floating boutique hotel.
Boarding in the Greek port of Piraeus, I walked up the gangplank to a champagne reception.
Crystal really does know how to make guests feel welcome. My butler Clarke showed me to my stateroom, unpacked for me, and before long we were sailing towards the party island of Mykonos.
WELCOME COCKTAILS
That evening Esprit's director Harry Ter Horst arranged for the yacht's small crew to meet the guests. It broke the ice and friendships were made over some truly shipshape cocktails. Dinner was also superb. Fine dining at sea is a wonderful experience and the wines were carefully matched. Best of all, it was all included in the price.
Most sommeliers can't wait to show off their knowledge and end up boring you towards a wine you didn't really want, but Ramon made choosing one a pleasure. Still, I decided the time wasn't right to order a £4,300 bottle of Chateau le Pin.
The first night at sea always takes some getting used to: the hum of the engines and the slight rolling of a smaller ship. The stabilisers aren't quite as good as those on bigger vessels but the stateroom technology is certainly better. There were iPads to make in-room dining and communications more passenger-friendly.
As an experienced cruiser, the most important elements for me during a trip are the quality of the food and choice of excursions.
Louisa Kierman was in charge of the tours and she chose the destinations wisely. 'I prefer working on a yacht because everything is far more personal,' she said. 'You get to know people and they aren't just buddies on boats - we feel as though we are welcoming guests into our family.'
One of her excursions during our tour of the Aegean was to Santorini - perhaps my favourite destination. The skies were blue and the whitewashed houses in towns such as Oia sparkled in the sunshine. And if you visit out of the peak summer season, as we did, the crowds have gone and you feel as though you have the island to yourself.
THE HOLY LAND
All of our guides were good but in the Holy Land they were outstanding. One, Barak, was a major in the Israeli army and he helped bring familiar stories from the Bible to life. As for the food, after a week I didn't think the chef, Rainer Buss, could prepare a better dinner, but he did - a sublime lobster with hot butter sauce, and sea bass with asparagus risotto. Everything was Michelin standard.
Crystal Esprit is sleek and nimble, with a shallow draught of less than 15ft. And because of her relatively small size it means a new array of harbours can be accessed, allowing visits to exclusive marinas, hidden coves, and secluded islands where the docking infrastructure - so critical for big ships - doesn't exist.
SUMMER ROUTES
Crystal Esprit sails the Adriatic through the summer, with seven-night cruises between Athens and Dubrovnik, and Dubrovnik and Venice. Included are all meals and drinks, butler service, marina and water-sports activities, a choice of complimentary shore excursions and gratuities.
The only problem is that spending a week on board the elegant and luxurious Esprit spoils you for life.
First published in the Mail on Sunday - April 2017
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