Your calls always answered within 5 rings.
Excellent service ..
Larry was amazing to work with. We had a wonderful holiday and his recommendation for a hotel was absolutely PERFECT! Will only book trips through him in the future!
We arrived at Kalamata airport but there was no transport waiting for us. We called the hotel and over an hour later a different car was dispatched to take us to the hotel. Not the ideal start to the holiday.
Always great service from your company and staff
Nicole, our travel manager for many years did a magnificent job. She booked the flights, the hotels, the car hire and gave the best advice regarding our trip to Tuscany.
Always delighted with DialAFlight. The rapid telephone answering is wonderful, the agents speak clearly and are always polite, enthusiastic and helpful.
Taylor delivered another five star experience
Very kind and easy to talk to. Confirmation email clearly understood. DialAFlight much easier to use than booking online with airline.
As usual first class support from Darryll Hansford
The DialAFlight team sorted out our trip amazingly efficiently and it all went without a hitch. Thank you.
My travel plans went extremely well thanks to Peter Smith
Much appreciated
Brilliant customer service
Damian is an absolute star. He finds me last minute tickets and organises family holidays. We are super happy with his very professional services.
Dealt with a lovely travel representative called Michael.
Todd was EXCEPTIONAL from start to finish. He gave lots of help when deciding the destination, taking into account all our requirements and the communication was excellent! Cannot wait to book our next holiday with you
I upgraded on SAS airlines by the bidding process! I wouldn’t bother!
Ferries from Corfu to Paxos are unreliable. Our return ferry was cancelled the night before. We were put on a later ferry and just made the flight. It might be worth noting and suggesting an extra night in Corfu at the end of the holiday.
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So reassuring to have the back up and support. Ian responded so quickly to my last minute (day before I flew) queries. It made a huge difference to have the personal support.
Phone answered quickly. Staff very friendly and helpful. An extremely knowledgeable and professional company. Takes the stress out of booking a flight
Superb trip Gordon.
Most organisations under deliver on their promises but not DialAFlight. Excellent service, thank you.
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Great trip with very professional support
Hotel was fabulous. Great place. All really smooth
Great help as usual
Hotel choice was excellent
Italy makes me greedy. Florence is awash with deliriously good art, Milan is Italy's fashion and design hub, and both of them have outstanding food scenes.
However, it turns out that you don't have to make a choice when it comes to a long weekend break. These two cities are only a 90-minute train journey apart, so it's possible to explore both in one trip.
By happy coincidence, both cities have airports nearby. It is a just a 20-minute journey from Peretola airport in Florence to our hotel, the Helvetia & Bristol, in the heart of the city.
Opened in 1848, this former palazzo is the oldest hotel in Florence and is still a charmer, with deep colours, marble bathrooms and ingrained atmosphere. We sip aperitivos beside a log fire while elegant Florentines mill around us.
However, with just 67 rooms, the Helvetia & Bristol hasn't got attitude. Rather, it's as friendly as Tom Hanks (the Hollywood star stayed here while filming 2016's Inferno) and it's also handily central - the Uffizi gallery and the Duomo are just minutes away.
The view from my window is pure E.M. Forster, although there are signs that Florence is becoming hipper.
In Piazza della Signoria is the Gucci Garden. The Italian fashion house has taken one of Florence's palazzos and turned into an arty showcase, with slogans on the wall and where a box of pencils, made in China, costs an astonishing 90 euro.
Offering more of a bargain is Desinare, just off Via dei Serragli. It's a reclamation yard, restaurant and cookery school, where Maria has us making fresh tagliatelle with a saffron sauce, bruschetta with kale pesto, and a delicious flourless chocolate cake.
For a more rural experience, but just 15 minutes outside Florence and still with amazing views of the city, is Il Salviatino hotel. This is a beautifully restored 15th century villa in the rolling Tuscan hills. It has original frescoes, lush organic gardens - and offers the opportunity to go truffle hunting in the hotel grounds, as well as winery tours and family-style Tuscan dinners. This is an authentic, magical, Italian escape combined with sheer luxury, perfect service and a setting of pure grandeur - and Florence in easy reach.
Also in the stunning countryside near Florence is the Belmond Villa San Michele, a 14th century former monastery that's now recognised as one of the country's finest small boutique hotels. It's surrounded by lush woods and terraced gardens of lemon trees and fragrant roses, with stunning views.
The hotel is steeped in history - and seeing medieval architecture perfectly blended with modern luxury is fascinating. First, savour superb Tuscan cuisine on the alfresco loggia...then take lessons in Tuscan fusion cuisine at the hotel's famed cookery school.
A day or two later we clamber aboard the train and head north, and glimpses of glorious Tuscan hills give way to tunnels and finally to Milan.
Our hotel, the Rosa Grand, also has a prized location. From here you can see every knobble of the city's spiny Duomo.
If Florence is joyously tied to the past, Milan is a city that works. It feels sure of itself. There are crowds and paparazzi as we start to explore - it turns out that one of Italy's top chefs is getting married.
Staying so centrally brings all sorts of pleasures, mostly of the lazy sort.
I get to wander into the Reale Palace to catch an exhibition of Caravaggio and costumes from opera house La Scala, peruse mind-bogglingly expensive vegetables in Peck (a grocery story that displays its wares like art) and then slip into the Galleria Vittorio Emanuele, the imposing glass and steel shopping arcade built in 1877.
In the middle is Marchesi. Milan's most famous pasticceria recently opened a branch here. Now owned by Prada, it's part cafe, part art installation. And wholly delicious - as are both of these cities.
First published in the Mail on Sunday - August 2019
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