Simon is so helpful and always gives very good travel advice. Communication is excellent ahead of any holiday. I have been using you since 2008 and would never go anywhere else!
Thanks for all the help and advice in booking our family trip. A special thank you to Bruce and his colleagues who were just a phone call away to help with all the guidelines we faced. Our holiday was a great success.
Bradley was so helpful and patient
Very disappointed with BA Club Europe - total waste of money, did not compare with our experiences with Club such as Qatar or Emirates, not your fault.
Always top class service
Brilliant organised trip. Flights, pick ups and hotel all exactly as promised. Only took 30 minutes to organise so great job, folks. Look forward to next one.
We had difficulties checking in with EasyJet’s website and didn’t know that we had speedy status. We therefore had a long wait to check in normally. Would it be possible to put on the flight details the status of the booking? Otherwise a great trip - everything was first rate.
Airport regs over documents a shambles. If only everything was as organised as DialAFlight
Excellent support provided by both Jack and Lloyd - although it took four cancellations, the outcome was superb.
Oli our travel manager was fantastic. So helpful, nothing was too much trouble and he really went above and beyond. We will definitely use DialAFlight again for the level of customer service we received.
Really well organised. Transfer was perfect , the hotel was clean modern and well positioned for beach with great swimming pools. We did upgrade to a large suite with its own pool on the huge terrace. All the staff were friendly and always very helpful. The restaurant was well positioned and always had a great selection. We have used DialAFlight previously and will definitely use them again.
Excellent service from Guy
DialAFlight are always wonderful to deal with. I used them in the past and because of covid I remembered to use them to book a flight. Was surprised and thoroughly pleased that their service is just as wonderful as all those years ago! Have been recommending them to everyone I speak about my experience. Thank you for being so efficient, professional and fantastic to deal with!
It was good going out and normal coming home. The wheelchair people were on time so thank you all for your help
Very friendly and efficient
Great service and staff
Very impressed again. Returned from Madeira after three and a half months and 7 or 8 rebookings and it worked seamlessly. Assistance for Mary my wife available at every stage.
Fantastic service from Lucas, particularly after Covid results delay at Heathrow. Calling Dublin car hire company to ensure smooth late pick-up. Would not have got to the funeral of my uncle without DialAFlight. Thanks as always. We'll be back when the restrictions ease.
You did what said you would
Always very helpful
We appreciate your quick response to our flight being cancelled and rebooking for the next day. Also a big thank you to all staff. It has been a very difficult year for you all and we are hoping this year the travel industry will get back to some normality.
Helpful and efficient
As usual everything went as planned and nothing is too much trouble for the staff at DialAFa Flight. Would never use any other agency.
Outstanding performance from Josh, rebooking our flights immediately the originals were cancelled by BA on the first available option and then closely monitoring the situation throughout the Christmas and New Year period, regardless of his own holiday needs. A service and support level that was above and beyond
Harry and Sally very helpful and would definitely recommend them to friends
Professional, helpful, supportive and efficient
When I got to the airport, the ground staff asked me for more information around my medical condition and any special requirements. This was so they could make sure I had everything I needed on the flight. It was actually a really good thing, as I was appointed a specific member of the cabin crew to look after me, and I even got a free upgrade to Club!
Scott is always polite, friendly and professional. Excellent customer service.
Ashley and staff were very helpful and polite.
Special thanks to Lucy who dealt with our problem .
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