What 6456 DialAFlight clients thought of Europe

Always an excellent service.

Very grateful for our seat allocation (front of Economy). This made immigration for Lisbon and LHR very quick and easy.

Luke a great help in organising and monitoring

Usual professional performance.

Always a loyal customer with your company. I will get in touch with Robbie for our next holiday

Excellent service from Raphael and his team

Very well looked after

Fergus was brilliant! Holiday was just what I needed. I’ll certainly remain a customer

Always reliable, friendly, professional and super helpful.

Great service in very difficult times, thanks very much.

Paul Jones was excellent

Great help in retrieving lost bag with Iceland Air

Tremendous service once again… thanks Teddy

As always excellent and very helpful,

There was a bit of confusion on what was included in half board but maybe the policy changed from when we booked. We thought we could eat in the restaurants for dinner for free but it was only the buffet restaurant, the other restaurants had a supplement.

Very well organised by Elizabeth and team. Top marks

Very good all round and I can only make one suggestion for improvement and that is to make your 24 hour helpline number a bit more visible on your email communication - maybe include it in your signatures.

Helping an 80-year-old and not the best with modern computer technology was excellent.

Great

Colin and his team always assist us with our holiday and flight requirements. This trip, given the restrictions, was planned and executed perfectly due to the diligence of the staff.

I book through Ted and the team as I know the holiday will always be a success and I will be pleased

Adam was awesome. Super helpful. Went more than the extra mile. Would highly recommend

Another brilliant trip helped by the excellent work of Fergus and his team. Thank you as always.

Lucas and team always do a great job for us with no fuss

We appreciated the call beforehand and the list of things to do which was very complicated. I will recommend you to anyone anytime

Lloyd went above and beyond arranging our holiday, as always. On top of that, he recommended Six Senses, Douro Valley which could not have been a better suggestion. It was the most perfect place in every way.

Great advice on flexible ticketing during Covid. Good advice on testing

Libby was brilliant

Simon is so helpful and always gives very good travel advice. Communication is excellent ahead of any holiday. I have been using you since 2008 and would never go anywhere else!

Thanks for all the help and advice in booking our family trip. A special thank you to Bruce and his colleagues who were just a phone call away to help with all the guidelines we faced. Our holiday was a great success.

Otherwordly extremes

It's time to warm up in Iceland

The temperature might be freezing, but Sky news presenter Kay Burley luxuriates in a steaming lagoon and marvels in the Northern Lights

Iceland seems to be on everyone's bucket list. Every time I mentioned I'd spent a few glorious days in this curious country, I was met with: 'I've always wanted to go there'. Followed swiftly by: 'Did you see the Northern Lights?'

The answer is, yes I did. But, there really is so much more to Iceland than looking upwards.

Whale-watching, Icelandic horse riding, snowmobiling, all-terrain vehicle tours, caving…they're all available for the more energetic traveller.

Or, for visitors more like me, there's breathtaking scenery enjoyed from the sanctuary of the tranquil Blue Lagoon - a spa created from a nearby geothermal power plant (almost all of Iceland's hot water is generated from the Earth's core) developed into one of the country's biggest tourist attractions.

The Northern Lights are drawing many tourists to Iceland

I visited the Blue Lagoon on a freezing day and the tentative sub-zero steps from the main building to the water's edge took my breath away, but the shivers quickly melted as I eased into the 37C biothermal lagoon.

The waters are said to work wonders for the skin and, in addition, a silica mud mask is a must. I was a little embarrassed about wallowing around sporting the brilliant white mask, but everyone else in the lagoon was doing the same.

With the steam gently rising from the crystal-clear waters it was so relaxing I wanted to stay submerged forever, so I compromised and treated myself to a half-hour in-water massage. Lying on a floating yoga mat in those surroundings while having my shoulders manfully manipulated by a brilliant masseur will be a life memory.

Almost all of Iceland's hot water is generated from the Earth's core

Of course I wanted photos, too, but was worried about keeping my phone dry. I shouldn't have been. There are plenty of staff who will take souvenir snaps on an iPad and email them to you, free of charge.

I went at 9am by shuttle bus - it's about 50 minutes from Reykjavik - and had the waters almost to myself for an hour or so. Travelling by bus is an excellent way to get around the country. Fewer than a third of a million people live in Iceland, with about 120,000 in Reykjavik.

Hotels in Reykjavik cater for all wallets, though Iceland is not cheap, especially alcohol. Do not buy bottled water. Tap water is excellent, and it's free.

The new harbour is a bustling part of town and there's a strong party scene. Restaurants are plentiful and there's lots of fabulous food to choose from, including a 'world-famous' hot-dog stand where tourists and locals alike queue around the block.

I enjoyed strolling around the small city and a two-hour walking tour conducted by a local historian was informative and fun.

Kay describes the scenery in Iceland as second to none

However, I wanted to see much more than geothermal swimming pools - even if Ryan Gosling and the cast of the Game Of Thrones had been seen wallowing in one of the outdoor public baths while I was there. So, I left behind the heated pavements of the capital for a Golden Circle Tour of geysers and waterfalls.

The scenery is second to none. Hot, old geysers putting on a regular show are a popular stop for tourists. We visit Pingvellir, a national park that sits in a rift valley caused by the separation of two tectonic plates and the site of the oldest parliament in the world. It's also said to be one of the best spots for diving in Iceland.

The Gulfoss waterfall has an immense spray

At the Gullfoss waterfall, the power of nature sees chocolate milk-coloured water flow over the precipice at 2,000 cubic metres per second. Keep away from the edge!

Of course, I couldn't not mention the Northern Lights. Tour operators are geared up for the spectacular phenomenon and, on a daily basis, they measure magnetic activity to predict what might happen on any given night.

Be prepared to stand in the freezing cold for a while waiting for Mother Nature to put on a show. But when the magic comes it is definitely worth the wait.

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.

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