What 6540 DialAFlight clients thought of Europe

Initial problem with the hotel but then you arranged an upgrade that was very nice.

Everything was perfect. Thank you

Great trip, great resort, would definitely go back again. Staff were super friendly, and really liked the main buffet restaurant. The resort grounds were simply stunning and the beach was right next to it. The highlight of the holiday was the privately arranged (on the site) "12 Islands" boat trip - brilliant island hopping and swimming experience.

Ted remains brilliant. The rest of the team give great back-up if he's not there.

Excellent, friendly, helpful, reliable, what else can I say?

Not your problem but I failed to complete PLF SO WAS REFUSED TO BOARD. Had to find ref number to complete and rebooked BA flight. Would be better if you help clients with docs.

As always, Tristan delivered

Gavin - thank you for all your help in organising our holiday.

Thanks again for excellent service and support

Wayne is absolutely amazing, we would never go anywhere else!

We had to get a minibus to get to our car hire which was unexpected. I can see that it was on the confirmation documents but I think that when you book a car it should be made very clear. Otherwise all very good.

Thanks Joe. Everything went swimmingly.

The airline staff need to police the wearing of face masks on board more.

Great service

Excellent support, booking efficiency and follow up

Harrison Miller was particularly helpful in organising our trip

DialAFlight 100 per cent. BA Club Europe only 1 per cent

Great service all along as always

Excellent trip - all went like clockwork - even the covid issues

Always a first class service. Thank you Alex Gache for sorting out another trip very smoothly indeed

Joe went beyond his remit to sort out all my problems with PLF and flight changes.

Many thanks for additional email with links to necessary websites and government information. Much appreciated as it made life simpler and efficient

Thanks, as usual, to Lee Coughtrey for arranging everything so easily, good information before travel and always there to answer any queries.

Going abroad is not simple for elderly folk like me with little aptitude for computers and advice and assistance such as yours is invaluable. We'll be back to bother you again in the Spring!

Wonderful efficient service as usual, thank you

Great service from Wayne once again. Jet 2 airline info at fault and not impressed with their service

Excellent support from Grant Pattinson, who dealt with everything

Flights and hotel all worked well. One minor criticism - the transfer was in a very old taxi. It would have been better to take one off the airport rank.

Excellent customer service

Great service from Eric, as always.

Otherwordly extremes

It's time to warm up in Iceland

The temperature might be freezing, but Sky news presenter Kay Burley luxuriates in a steaming lagoon and marvels in the Northern Lights

Iceland seems to be on everyone's bucket list. Every time I mentioned I'd spent a few glorious days in this curious country, I was met with: 'I've always wanted to go there'. Followed swiftly by: 'Did you see the Northern Lights?'

The answer is, yes I did. But, there really is so much more to Iceland than looking upwards.

Whale-watching, Icelandic horse riding, snowmobiling, all-terrain vehicle tours, caving…they're all available for the more energetic traveller.

Or, for visitors more like me, there's breathtaking scenery enjoyed from the sanctuary of the tranquil Blue Lagoon - a spa created from a nearby geothermal power plant (almost all of Iceland's hot water is generated from the Earth's core) developed into one of the country's biggest tourist attractions.

The Northern Lights are drawing many tourists to Iceland

I visited the Blue Lagoon on a freezing day and the tentative sub-zero steps from the main building to the water's edge took my breath away, but the shivers quickly melted as I eased into the 37C biothermal lagoon.

The waters are said to work wonders for the skin and, in addition, a silica mud mask is a must. I was a little embarrassed about wallowing around sporting the brilliant white mask, but everyone else in the lagoon was doing the same.

With the steam gently rising from the crystal-clear waters it was so relaxing I wanted to stay submerged forever, so I compromised and treated myself to a half-hour in-water massage. Lying on a floating yoga mat in those surroundings while having my shoulders manfully manipulated by a brilliant masseur will be a life memory.

Almost all of Iceland's hot water is generated from the Earth's core

Of course I wanted photos, too, but was worried about keeping my phone dry. I shouldn't have been. There are plenty of staff who will take souvenir snaps on an iPad and email them to you, free of charge.

I went at 9am by shuttle bus - it's about 50 minutes from Reykjavik - and had the waters almost to myself for an hour or so. Travelling by bus is an excellent way to get around the country. Fewer than a third of a million people live in Iceland, with about 120,000 in Reykjavik.

Hotels in Reykjavik cater for all wallets, though Iceland is not cheap, especially alcohol. Do not buy bottled water. Tap water is excellent, and it's free.

The new harbour is a bustling part of town and there's a strong party scene. Restaurants are plentiful and there's lots of fabulous food to choose from, including a 'world-famous' hot-dog stand where tourists and locals alike queue around the block.

I enjoyed strolling around the small city and a two-hour walking tour conducted by a local historian was informative and fun.

Kay describes the scenery in Iceland as second to none

However, I wanted to see much more than geothermal swimming pools - even if Ryan Gosling and the cast of the Game Of Thrones had been seen wallowing in one of the outdoor public baths while I was there. So, I left behind the heated pavements of the capital for a Golden Circle Tour of geysers and waterfalls.

The scenery is second to none. Hot, old geysers putting on a regular show are a popular stop for tourists. We visit Pingvellir, a national park that sits in a rift valley caused by the separation of two tectonic plates and the site of the oldest parliament in the world. It's also said to be one of the best spots for diving in Iceland.

The Gulfoss waterfall has an immense spray

At the Gullfoss waterfall, the power of nature sees chocolate milk-coloured water flow over the precipice at 2,000 cubic metres per second. Keep away from the edge!

Of course, I couldn't not mention the Northern Lights. Tour operators are geared up for the spectacular phenomenon and, on a daily basis, they measure magnetic activity to predict what might happen on any given night.

Be prepared to stand in the freezing cold for a while waiting for Mother Nature to put on a show. But when the magic comes it is definitely worth the wait.

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.

020·7962·9933

Live in Five
Calls answered in 5 seconds *

Read our FREE Europe magazine for more inspirational ideas

The fabulous new Montenegro

A new-found clamour for glamour awaited Jeff Mills in this chic little Balkan country