Your calls always answered within 5 rings.
So good to have such an efficient and personal service - very rare in 2025! Thank you again.
Excellent service as usual
Owen and the team were excellent - our requests were met and we were very well looked after.
Fantastic service especially from Chris Briggs, who we have used for the past few years. A wonderful holiday, great hotel and the flight times were perfect.
Friendly and helpful service
As usual the service was excellent and any questions we had were answered quickly and fully
I would recommend you but not the airline I used which was British Airways. Both outward and return flights were 2 hours late with very little explanation why
Everything went smoothly as usual. In particular Edward found us a really lovely boutique hotel which wasn’t available on any of the usual booking websites and at a competitive price.
I've been using DialAFlight for over 10 years .. I wouldn't use anyone else. I personally find it comforting to be able to call them and be answered virtually immediately without having to wade through a ton of options like most businesses! They are always ready with useful advice and very very efficient.
Overall I was very pleased with DialAFlight. Cmpliments to Callum - I appreciated his patience with me when I was asking him so many questions!! Well done!
My easyJet flight out of Milan was cancelled. Not your fault. Luke is always excellent - he is the reason I keep coming back.
Curtis, I can’t thank you enough
Great holiday!
As ever, good service from Matthew Price
Lewis did a great job, thank you
Some minor details that were not conveyed. Over all very happy. Had an amazing trip.
I like the way all communications are responded to by a person within such a short time. That makes such a difference in a time of automated responses and useless FAQs.
Love the fact that I can call up regarding flight and airport related queries such as cabin allowance, car parking, as I have some flight anxiety. Special mention to Julie and Glen. Your staff are very customer focused and knowledgeable - and by the way - fly Lufthansa! Epic airline
Great service before and during the holiday. Jarvis Allen was a pleasure to deal with and his service was exemplary .
Aidan was very helpful throughout
Joanna was very helpful and easy to get hold of to answer my stupid questions.
Bradley is very good
We'd like to thank Des for all his help including online check in for us which was very helpful. It's always good to know we can contact DialAFlight if we encounter any problems.
Connie was friendly, efficient and sensibly reminded me to confirm my flight details with the airline and get a boarding pass. Everything worked out as planned.
All of your staff are so good. Thank you
Eric was very helpful sorting out our holiday so a big thank you. He listened to what we asked for and put everything together for us perfectly. We had a brilliant holiday
Good service from the start. Grateful that two rooms next door to each other were also followed up on.
Sam Nott brilliant as ever. Service faultless.
Thanks to Kylie and her colleagues for their courteous, prompt and effective response to a last-minute emergency, which required a rapid change of flights, car-parking, etc. If ever a case needed to be made for using DialAFlight, rather than flying independently, this was it!
Great organisation by Darryll.
The Portuguese have a specific word to describe a nostalgic longing for a place, 'saudade', and after visiting Lisbon it’s easy to see why.
It's conveniently close to the UK, it's in the same time zone - and is a hotbed of cutting edge culture and nightlife, exciting architecture, music events and super cuisine including a thriving pop-up restaurant scene.
Music festivals, headed by Nos Alive in July, rival Glastonbury and Reading.
At Nos Alive, one arena is dedicated to Fado, the melancholy music that originated in Lisbon in the 1820s and is making a big comeback. The festival shows how high Lisbon sits on the 'cool' scale, with a huge buzz in the city’s arts and design sectors.
Lisbon has helped fund many free music and arts events in troubled neighbourhoods to bring investment to the areas and the city is reaping the rewards.
A prime example of the success of this policy is an inner-city area called Mouraria, which used to be the old red light district but is now one of the city's trendiest locations and a magnet for visitors.
It has some of the most beautiful tiled buildings in Lisbon and is one of the top foodie hangouts.
WHERE TO GO
For global cuisine, head to the food market in Martim Moniz Square, or ask the advice of locals about many of the little-known restaurants - some in seemingly private kitchens.
There are also plenty of pop-up events run by Elisa Sartor and Valentina Toscano of Mani In Pasta, who also introduced us to the famous Portuguese custard tart.
The original tarts can be found at the Pastéis de Belém in the Belém area, but for an equally delicious treat in a more central location, try the Confeitaria Nacional shop at Praça da Figueira, which was built in 1829 and still contains its original interior. The pastries are a breakfast delicacy - copy the locals by sprinkling the tart with cinnamon or icing sugar.
From Praça da Figueira, a short Metro ride takes you to a jewel in the Lisbon crown - the indoor Time Out Food Market, which houses artisan food and drink stalls run by some of the biggest bars and restaurants in the city.
FOODIE HEAVEN
Visitors can choose from a number of culinary delights, including steak, sushi, dim sum, local cheese and charcuterie. I opted for a salmon, cuttlefish, tomato and seaweed burger in a cuttlefish ink bun that was absolutely delicious.
There are plenty of places for a more upmarket meal too, including the Bica Do Sapato restaurant, co-owned by Holly-wood A-Listers Catherine Deneuve and John Malkovich, and the hotel Tivoli, which features the Brasserie Flo, a grand 1920s-style dining room serving French food.
I indulged in some local oysters, followed by the most delectable prawn and asparagus risotto I have ever eaten and a salted cod with chorizo crumble.
Upstairs at the Terraço restaurant, diners get one of the best views of Lisbon. Later, we enjoyed a drink at the Sky Bar, a terrace with panoramic views.
Thanks to its hilly nature, Lisbon is famous for its terraces and visitors are spoilt for choice when it comes to verandas with a view that serve food.
People looking for a more modern and relaxed vibe should head to the Memmo Alfama though, a boutique hotel in the Alfama area that is built into the medieval walls of the city. Just a stone’s throw from the hotel is the Clube do Fado in Alfama, widely considered to be the best bar to hear Fado music.
NIGHT LIFE
The quaint streets of the historic Barrio Alto area come alive at night, with traditional and modern restaurants, Fado houses and lively bars staying open well into the night.
Lisbon is well-known for its extremely photogenic tiled facades. In some neighbourhoods almost every home is covered in the ceramics, splashing entire streets with rainbow colours.
Nowhere is this more evident than at Pestana Palace, a five-star hotel in a restored 19th century palace with views over the Tagus. The grand reception rooms boast fresco ceilings and decorative furniture.
On top of all this there are beaches less than an hour away from the centre and guaranteed good weather – the city with everything.
First published in the Mail on Sunday - May 2018
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