Your calls always answered within 5 rings.
Orlando never fails us - he books the most amazing holidays and we never have to worry about anything. Looking forward to our next adventure
Brilliant service over several years. Would not use anyone else.
The trip was excellent. Kylie did a brilliant job helping me plan the trip and Robert seamlessly picked up once Kylie had started her sabbatical
Avis gave us a VW Tiago. Although VW call it an SUV it was on the small side for 4 adults and suitcases. Holiday was good and trying to persuade my son to book through you for trip from Belize in December.
Our Easyjet flight was cancelled when we were sitting waiting for the gate to be announced. I contacted Rebecca who had finished work but she got right on the phone to sort other arrangements. She called back within minutes informing us that new flights were held for the next morning and she had also held 4 hotel rooms at Edinburgh airport for us. So we had no stress arranging alternative flights and hotels ourselves. Also the hotel she booked in Athens before we went on our cruise was perfect - lovely staff, lovely food and it was spotless. Would highly recommend using DialAFlight again.
As usual efficient and seamless service.
Please keep up the current high level of service. Very happy customer with 16 years booking history
Very well organised by the team, everything went as per the schedule.
Thank you Milo. Everything great. Only downside was the overnight hotel in Manchester where we were booked into a disabled room. It is one off the worst hotels we have stayed in!
Very impressed with your follow up email especially from Charles. Great all round.
All went well, thank you for your participation.
The only problem we met with was the taxi pick up at Barcelona, where our point of contact was almost invisible
Thanks for a very good and suitable holiday for a large family gathering.
I have filled out the Hertz hire car review. The Ford Focus car was awful - stank of cigarettes, had done over 60000Km, wheel bearing on driver's side rear or front clearly needed replacing as extremely noisy and heavy vibration when going over 100km/h. The car was extremely expensive and was the sort of vehicle you would expect when using a cheap disreputable rental company visiting a holiday island - not a vehicle from Hertz at nearly £300 for the day
Our trip included a cruise, two hotels, car transfers and flights. All went very smoothly. Big thanks to Lee for pulling it all together. It went very smoothly. Very professional.
Austin was a saviour when I was abroad. I would never use any other company. Huge thanks.
Niall gave me wonderful advice and we had a wonderful holiday. The hotel was perfect and would highly recommend.
I'm always pleased with the service from DialAFlight. Their professionalism is why I've used them for several years and continue to recommend them. The recommended hotel, La Laguna Gran was so beautiful, with very attentive staff.
Flight cancellations were all handled efficiently
Keep up the good work! Booking with you is seamless and for long haul flights the peace of mind is priceless.
The same perfect service from the same perfect team. And the best holiday yet!
Great holiday - the only thing I’d change would be a private tour for Auschwitz
Well done yet again Dexter.
Our BA flight was cancelled at 1am - 8 hours before departure. By 1.40am DialAFlight's Night Managers had us on an earlier flight. Amazing service!
Eric did a fantastic job and worked to meet my family’s different requirements. Thank you so much!
The private transfer on our trip wasn’t the best. The car was a bit battered and didn’t look great. There also wasn’t a lot of room in it.
Dylan Harris is polite, super helpful and always ’on it’
The team were fantastic as always - thanks especially to John and Gordon who always look after us to the best of their ability.
Philippa excellent as always
Very smooth, thank you Liam
The Portuguese have a specific word to describe a nostalgic longing for a place, 'saudade', and after visiting Lisbon it’s easy to see why.
It's conveniently close to the UK, it's in the same time zone - and is a hotbed of cutting edge culture and nightlife, exciting architecture, music events and super cuisine including a thriving pop-up restaurant scene.
Music festivals, headed by Nos Alive in July, rival Glastonbury and Reading.
At Nos Alive, one arena is dedicated to Fado, the melancholy music that originated in Lisbon in the 1820s and is making a big comeback. The festival shows how high Lisbon sits on the 'cool' scale, with a huge buzz in the city’s arts and design sectors.
Lisbon has helped fund many free music and arts events in troubled neighbourhoods to bring investment to the areas and the city is reaping the rewards.
A prime example of the success of this policy is an inner-city area called Mouraria, which used to be the old red light district but is now one of the city's trendiest locations and a magnet for visitors.
It has some of the most beautiful tiled buildings in Lisbon and is one of the top foodie hangouts.
WHERE TO GO
For global cuisine, head to the food market in Martim Moniz Square, or ask the advice of locals about many of the little-known restaurants - some in seemingly private kitchens.
There are also plenty of pop-up events run by Elisa Sartor and Valentina Toscano of Mani In Pasta, who also introduced us to the famous Portuguese custard tart.
The original tarts can be found at the Pastéis de Belém in the Belém area, but for an equally delicious treat in a more central location, try the Confeitaria Nacional shop at Praça da Figueira, which was built in 1829 and still contains its original interior. The pastries are a breakfast delicacy - copy the locals by sprinkling the tart with cinnamon or icing sugar.
From Praça da Figueira, a short Metro ride takes you to a jewel in the Lisbon crown - the indoor Time Out Food Market, which houses artisan food and drink stalls run by some of the biggest bars and restaurants in the city.
FOODIE HEAVEN
Visitors can choose from a number of culinary delights, including steak, sushi, dim sum, local cheese and charcuterie. I opted for a salmon, cuttlefish, tomato and seaweed burger in a cuttlefish ink bun that was absolutely delicious.
There are plenty of places for a more upmarket meal too, including the Bica Do Sapato restaurant, co-owned by Holly-wood A-Listers Catherine Deneuve and John Malkovich, and the hotel Tivoli, which features the Brasserie Flo, a grand 1920s-style dining room serving French food.
I indulged in some local oysters, followed by the most delectable prawn and asparagus risotto I have ever eaten and a salted cod with chorizo crumble.
Upstairs at the Terraço restaurant, diners get one of the best views of Lisbon. Later, we enjoyed a drink at the Sky Bar, a terrace with panoramic views.
Thanks to its hilly nature, Lisbon is famous for its terraces and visitors are spoilt for choice when it comes to verandas with a view that serve food.
People looking for a more modern and relaxed vibe should head to the Memmo Alfama though, a boutique hotel in the Alfama area that is built into the medieval walls of the city. Just a stone’s throw from the hotel is the Clube do Fado in Alfama, widely considered to be the best bar to hear Fado music.
NIGHT LIFE
The quaint streets of the historic Barrio Alto area come alive at night, with traditional and modern restaurants, Fado houses and lively bars staying open well into the night.
Lisbon is well-known for its extremely photogenic tiled facades. In some neighbourhoods almost every home is covered in the ceramics, splashing entire streets with rainbow colours.
Nowhere is this more evident than at Pestana Palace, a five-star hotel in a restored 19th century palace with views over the Tagus. The grand reception rooms boast fresco ceilings and decorative furniture.
On top of all this there are beaches less than an hour away from the centre and guaranteed good weather – the city with everything.
First published in the Mail on Sunday - May 2018
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