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Orlando's recommendation was spot on. We were very impressed with the choice of hotel location and service.
Airport assistance there and back excellent. Thanks
Jack went above and beyond the call of duty in helping us over such a small booking. Thank you
Thank you. All happened as planned. We had a great trip.
Excellent company. Mason is very knowledgeable and friendly but whoever answers the phone is helpful, makes you feel confident to book a holiday
Excellent choice of hotel
The service from Ian was excellent. There was a quick response and a good selection of hotels. The comms were great and it was lovely to have a call before the trip. Booking with DialAFlight takes the hassle away with a trusted service.
Only issue our return transfer from the hotel to airport was cancelled
Wonderful to be able to book flights and choose baggage options while talking to a real person
We were supposed to be going to Madeira (booked independently) but couldn’t land so were flown back to Birmingham - round trip of 22 hours. One phone to Ashley got us a new destination and holiday. Outstanding customer service from him as always.
I have used DialAFlight for my last 2 holidays, they are very helpful and professional. Kennedy does a fantastic job and I would highly recommend her services.
Slightly different car to expected but overall an excellent experience. The accommodation was in an area we really enjoyed. Thank you for doing such a good job
Useless BA didn't fail to disappoint. Their seats were as crammed as Ryanair and, although they had loaded drinks and food, as their credit/debit card reader broke down, they couldn't sell anything to passengers and refused to accept cash. BA are now even worse than Ryanair but many times more expensive.
As always Mark didn’t let me down. He recommended our hotel and it was better than we could have hoped for.
All went to plan.
Marco and Joey are brilliant!
Great service and after care which is so valuable. Along with being able to speak to someone if I need to check anything out. Brilliant!
I always use DialAFlight. Never let me down and a top class service and support
Mason has delivered yet again; can’t fault the service
I always recommend you
Marie was fantastic from start to finish. 5* amazing
Another lovely short break. Thanks
Lux Air was awful. They delayed departure 30 minutes (technical problem) before we were herded onto a coach and then driven out to the plane. We were then left 30 minutes on the coach fully loaded on one of the hottest days so far. We were then allowed on the plane which was hotter than the coach where we sat for a further 20/30 minutes.
Superb personal customer service, would highly recommend DialAFlight
We will certainly use DialAFlight again.
Dealing with DialAFlight is a pleasure. It’s like booking your holiday through a family member. Staff are quick to answer your call and give you peace of mind that if you require help when away, they are there for you. An excellent company with traditional old fashioned principles. A must for a worry free holiday.
As always, top class and everything worked out perfectly
Reid Marshall was absolutely excellent
Yet again, you came up trumps. A delightful boutique hotel in the tiny streets of Hanai. Lovely country, lovely food and people, couldn’t have gone better. Thank you
Ray is absolutely brilliant. Having had two health scares he’s sorted everything for us for two trips to Greece. I would only ever book holidays through him now
Italy makes me greedy. Florence is awash with deliriously good art, Milan is Italy's fashion and design hub, and both of them have outstanding food scenes.
However, it turns out that you don't have to make a choice when it comes to a long weekend break. These two cities are only a 90-minute train journey apart, so it's possible to explore both in one trip.
By happy coincidence, both cities have airports nearby. It is a just a 20-minute journey from Peretola airport in Florence to our hotel, the Helvetia & Bristol, in the heart of the city.
Opened in 1848, this former palazzo is the oldest hotel in Florence and is still a charmer, with deep colours, marble bathrooms and ingrained atmosphere. We sip aperitivos beside a log fire while elegant Florentines mill around us.
However, with just 67 rooms, the Helvetia & Bristol hasn't got attitude. Rather, it's as friendly as Tom Hanks (the Hollywood star stayed here while filming 2016's Inferno) and it's also handily central - the Uffizi gallery and the Duomo are just minutes away.
The view from my window is pure E.M. Forster, although there are signs that Florence is becoming hipper.
In Piazza della Signoria is the Gucci Garden. The Italian fashion house has taken one of Florence's palazzos and turned into an arty showcase, with slogans on the wall and where a box of pencils, made in China, costs an astonishing 90 euro.
Offering more of a bargain is Desinare, just off Via dei Serragli. It's a reclamation yard, restaurant and cookery school, where Maria has us making fresh tagliatelle with a saffron sauce, bruschetta with kale pesto, and a delicious flourless chocolate cake.
For a more rural experience, but just 15 minutes outside Florence and still with amazing views of the city, is Il Salviatino hotel. This is a beautifully restored 15th century villa in the rolling Tuscan hills. It has original frescoes, lush organic gardens - and offers the opportunity to go truffle hunting in the hotel grounds, as well as winery tours and family-style Tuscan dinners. This is an authentic, magical, Italian escape combined with sheer luxury, perfect service and a setting of pure grandeur - and Florence in easy reach.
Also in the stunning countryside near Florence is the Belmond Villa San Michele, a 14th century former monastery that's now recognised as one of the country's finest small boutique hotels. It's surrounded by lush woods and terraced gardens of lemon trees and fragrant roses, with stunning views.
The hotel is steeped in history - and seeing medieval architecture perfectly blended with modern luxury is fascinating. First, savour superb Tuscan cuisine on the alfresco loggia...then take lessons in Tuscan fusion cuisine at the hotel's famed cookery school.
A day or two later we clamber aboard the train and head north, and glimpses of glorious Tuscan hills give way to tunnels and finally to Milan.
Our hotel, the Rosa Grand, also has a prized location. From here you can see every knobble of the city's spiny Duomo.
If Florence is joyously tied to the past, Milan is a city that works. It feels sure of itself. There are crowds and paparazzi as we start to explore - it turns out that one of Italy's top chefs is getting married.
Staying so centrally brings all sorts of pleasures, mostly of the lazy sort.
I get to wander into the Reale Palace to catch an exhibition of Caravaggio and costumes from opera house La Scala, peruse mind-bogglingly expensive vegetables in Peck (a grocery story that displays its wares like art) and then slip into the Galleria Vittorio Emanuele, the imposing glass and steel shopping arcade built in 1877.
In the middle is Marchesi. Milan's most famous pasticceria recently opened a branch here. Now owned by Prada, it's part cafe, part art installation. And wholly delicious - as are both of these cities.
First published in the Mail on Sunday - August 2019
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