Your calls always answered within 5 rings.
As always, great service and everything exactly as booked. Thank you Ellis.
Ryan always helpful thanks
When there was an issue with our accommodation Joe quickly sourced a nearby alternative. Then sadly my wife had to go into hospital but I know that I have Jamie and Joe helping from the UK
Very satisfied, thank you
Ivor's attention to detail was excellent - a pleasure dealing with him and the team
Always great service
Excellent communication with Nick Beattie and when we had to change our return flight he made it seamless. We'll certainly be using DialAFlight again
Even when we had issues these were handled quickly and well.
Rebecca was phenomenal from start to finish. I have vocally shared my experience on LinkedIn with friends, colleagues and connections in the same industry as myself.
Thank you for your help in arranging our flights to Phuket with a few days in Singapore. All went very smoothly.
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Andrew gave me excellent advice on everything I was worried about as an older person.
Super and outstanding service as always. Can't praise you enough. Highly recommendable.
We were not expecting to have to pay for entertainment on a seven-hour flight on Fly Dubai, which offered very limited service in cramped conditions.
Thank you so much to Nicole and the team at DialAFlight. Everything was perfect with excellent communication and organisational skills.
All worked according to plan, no problems, excellent personal service
As always Philippa's service was excellent. Bali flights were on time with no hanging around when changing flights. Would be lost without her.
This is an amazing company and I have already told so many of my friends and family. They are all using DialAFlight for their perfect service.
No issues with Ray his usual efficient self.
Would not recommend Cathay connection times in Hong Kong.
Harry was, as always, very helpful, professional and knowledgeable.
Long time between flights meant 9 hours in Singapore airport, extended to 11 with delays.
Great service from Billy Gardner
My only criticism is that the DAF team should have had better info about Singapore Airlines A380 business class seating, which is seriously awful and frankly a disgrace for the money.
BA are the worst national carrier. Flight going out late, business class like sardines, food on menu not available, staff lacking pride in their job.
Have used your services for many years and you never let us down. Amazing as always.
Would definitely book again
Excellently planned trip and great communication throughout. Shelley was really helpful and I would definitely recommend DialAFlight to friends.
Every time you come good
Excellent service all round
My wooden villa stands on stilts, surrounded by towering trees that obscure the view to the ocean 200 yards away. At night, giant squirrels thud on to the shingle roof. By day, long-tailed macaques perch overhead, throwing jungle debris at each other. They are ever hopeful that I might leave my balcony door open.
'Macaques appreciate creature comforts,' warns my host, 'and wouldn't hesitate to raid your minibar and throw a party in your villa.'
I am on the Malaysian island of Langkawi, staying at The Datai, which just celebrated its 30th anniversary, having set the bar for luxury when it opened.
The 65-acre site lies deep within a rainforest and mangrove swamp that creep up to a crescent of caramel sand on the Andaman Sea, home to more than 250 bird and 500 butterfly species.
Like most guests, I barely venture beyond the hotel grounds, a pristine microcosm of an island that became a Unesco Global Geopark in 2007.
That Langkawi has not been overdeveloped is due in part to the legend of Mahsuri's Curse.
'In the late 1800s, a beautiful bride was wrongly accused of adultery by jealous villagers and put to death,' explains Irshad Mobarak, Datai's head naturalist, during a walk to a rockpool for an early-morning dip. 'With her dying breath she cursed the island for seven generations.'
Fearing the curse, people stayed away until it 'expired' in the mid-1980s - and then tourism took off.
Conservation of this environment is central to The Datai's philosophy, with initiatives covering land, sea and local community. So it is that one day I find myself with Dr Ravinder Kaur from Gaia, a social enterprise which has teamed up with The Datai for the protection of hornbills on the island. The birds - known as nature's gardeners for their habit of regurgitating seeds - are threatened by poachers and deforestation.
We spot a male and wait for him to visit his nesting partner, bringing her the choicest fruit he can find. She has enclosed herself in the hollow of a tree, but the cautious bird, having spotted our presence, does not want to reveal its location.
When I do see one it is by chance, over breakfast.
An oriental pied hornbill is making a flurry of trips to a keruing tree by the main pool. It starts a rush for cameras among guests - and opens up opportunities for the thieving macaques. A walk through the ten million-year-old rainforest with nature centre manager Dev Dass reveals more wonders.
Trying not to trip over roots in the shaded forest floor, I see tiny orchids and hardwoods rising over 100ft. Wedged in the cleft of one tree, a rare colugo - the only 'flying' primate - slumbers, his fur blending with the bark. 'Poachers hunt for critically endangered animals and cut down precious agar trees as the wood fetches £2,500 per kilo,' says Dev. 'We employ 35 security guards to protect our rainforest.'
It is midday now and I have an appointment to go kayaking in the mangroves. Through a narrow channel I paddle into another world - sun-dappled and still but for the insistent whirr of cicadas and the squawk and trill of birds. I glide and duck under branches. A collared kingfisher takes flight as a spectacled langur leaps through the canopy. Less cuddly are reticulated pythons, which also haunt the mangroves.
The next day, I feel the call of the ocean. I have the freshest catch - grouper, snapper, pomfret - for lunch at the Beach Club. As the tide ebbs, I watch tiny sand bubbler crabs set to work, creating their granular artworks, like a mantilla of lace. 'Heaven is under our feet as well as over our heads,' proclaimed American naturalist Henry David Thoreau. I would agree with that.
First published in the Mail on Sunday - February 2024
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