Based on 8968 reviews on Trustpilot
020·7962·9933
Finn opened my eyes to the fact that travel firms can successfully bring a human element to the task of flight booking while being competitively priced. I don’t know how they do it but full of admiration for DialAFlight and their support in helping me fly longhaul during COVID with confidence and at a cost that challenges online aggregators.
Excellent service. Thank you.
Sally supported us from the beginning answering questions, making recommendations and keeping us up to date with all the changes. She is professional, friendly and fun and I wouldn’t hesitate to recommend her to anyone
Colin was excellent in reorganising our return flights from Dubai which we had to cancel twice because of COVID related issues.
Always a reliable service from DialAFlight. I use no one else
Your company are excellent . We had bad communication from Qatar Airlines and a 20 hr layover with no compensation and very poor communication. Will not fly with them again.
Gavin was brilliant - supportive and helpful
Ewan was fantastic after the issues we had with getting the Covid result but all ended well. Thank you again
Arthur kept in touch with us in the run up to our break in Dubai. We appreciated this.
Wouldn't use Singapore Airlines again - on outward journey there was 10 hours between meals
Everything perfect as usual. Exceptional work by Mason and his colleagues while out of the country and needing help. I can rely on Mason and team to sort any problems that come up. Top work guys 10/10
Very satisfied
Abbie delivered - 10/10
Graham and the team are always very helpful and available to answer any questions.Will be booking our future flights with them
Cracking service and very helpful staff as always
The customer service was exceptional. Someone is always there to help.
Thank you for the advice on trying to get our Qatar Ehteraz app to change green. It turned after 7 days which left us 6 days to go out and about. I was very concerned that we wouldn't be able to enter the airport to return home and Ehteraz made an announcement that they wouldn't be responsible if people couldn't get on their flights. Just thought you should be aware there is a problem at the moment.
DialAFlight are with you all the way there and back. Always at the end of the phone to answer any questions. Excellent. Thanks Guy.
Fantastic service from Raj every time I use DialAFlight. He answered my email whilst I was in Thailand as I was concerned regarding a PCR test requirement when transiting through Dubai with Emirates back to the UK. He assured me all was fine and he was100% correct
Kieran was extremely helpful
Saf goes above and beyond every time we deal with him. An absolute credit to your organisation.
Good personal service in a most difficult time. We never felt alone and we were very well supported
Finn has been very patient and dealt in a professional manner. Overall he gave us an excellent service.
Very good service that we have come to expect as standard from the people of this organisation
Matt who looked after the booking was excellent. Very responsive and attentive. He took care of everything and I would highly recommend DAF to anyone looking to book holidays.
Grant provided clear advice and attention to detail.
Great service from Kieran
Always excellent service - great communication
Ben always gives me the best service and ensures my travel is hassle free!
Fabulous time. Thanks Tristan for all your help - you made our travel simple in these strange times
We had only just set off white-water rafting through the jungle gorges of the Ayung River when our guide began flinging water over us with his paddle.
The water was too calm for his liking – this was his way of livening up the trip.
We retaliated in kind until we were all soaked, but then, just to make sure we were fully drenched, he beached the raft under a pipe ditching a small stream into the river and made us stand beneath it for photographs. They like a giggle in Bali.
SETTLING IN
By then, we'd been in and around Bali for a week and had acclimatised to the warmth, the drifting scents of incense sticks, the greeting of everyone with a hands-in-prayer Namaste gesture, and the gaiety of the little temples that peek over the walls of family compounds, their pillars decked out in bright fabrics.
And we were getting hooked on sambal, the tangy, spicy tomato dip that comes with crackers wherever you order drinks. We had also learned that not taking things too seriously is a way of life here, even in the tranquil, opulent surroundings of the Four Seasons at Sayan, set in the jungle just outside Ubud in the middle of Bali.
SO MUCH TO LEARN
I thought our cycle tour guide, Agus, was joking when he suggested we stop for a cat-poo coffee. We had been deluging him with questions as we pedalled through open countryside north of Ubud. How many rice crops did this green and fertile island yield each year? Four.
What were the tall, frondy bamboo decorations going up outside every house? Penjors, to celebrate the national festival of Galungan.
The cat-poo-cino turned out to be for real. It's made with coffee beans that have been eaten, and excreted, by a sad, fierce-looking creature called a Luwak, which makes the beans milder in flavour, once they have been washed, roasted and ground. Oh, yes.
A TOUCH OF LUXURY
The Four Seasons at Sayan is an extraordinary building that clings to the steep side of a river valley, like some retro James Bond baddie's lair.
You sashay across a treetop-height walkway towards a large lily pond that appears suspended in mid-air. The hotel is beneath said pond, with a stupendous view across the river valley. The Obamas stayed here last year.
I knew from friends who honeymooned here in style that Bali is not just for backpackers, though even in the luxurious hotels lining the Ayung, the vibe is relaxed. Everyone is friendly and laidback.
WHERE TO VISIT
Most people hang out on the pale-sand beaches at its southern tip. They might get as far inland as the hippyish town of Ubud but, with its yoga centres and art studios.
We started on the beach. Steering clear of Kuta – the Magaluf of Bali – we stayed in the beachy, more upmarket Seminyak district.
Then, in search of an island paradise of the sort that brought the first hippies here in the Sixties, we ventured across the Lombok Strait to the Gili Islands. Gili Gede, off the south coast of Lombok (the next Indonesian island to Bali), boasts the super-chic hotel Kokomo Gili Gede
Back on Bali, my husband Matthew had a massage using milk and honey scrubs at Sayan. Then he agreed to spend our final afternoon enjoying a three-hour 'Blessings of Bali' ceremony.
A BIT OF PAMPERING
By now we had moved on to another Four Seasons hotel, at Jimbaran Bay on Bali's southernmost tip, where the blessings take place in the seafront pavilion. We did aerial yoga, we meditated. We 'bathed' in the reverberating din drummed up by the massage ladies on 3ft gongs.
After a muscle-probing massage, we donned sarongs and sat, eyes closed, as the priest chanted prayers – and concluded the ceremony by tipping a litre of blessed water over our heads. It was my turn to giggle – respectfully, of course.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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