Your calls always answered within 5 rings.
As always, you have again provided excellent service and professionalism. I look forward to contacting you again in the future.
Louise Spencer is polite, courteous and engaging. She did an outstanding job organising my holiday and I look forward to booking with her again.
10/10 again, as always!
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Clark was excellent, dealt with all my additional questions and helped me when I was struggling with check-in. Felt very reassured he was on the other end of the phone/email if I needed anything
Professional, customer focused service by Kirsty - thank you.
Dominic has helped us with our holiday flights and hotels for the past few years. If he is not in the office one of his colleagues has always managed to sort us out. We are delighted with the services you offer and always recommend you to friends.
Friends recommended DialAFlight, and we were impressed with the service all round. Cannot thank Charlotte enough for attention to detail and effort to get us the best booking and follow up.
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Excellent service as usual, thank you to Dominic and his team
Everything went as it should.
Ross is a brilliant travel agent and always goes above and beyond to provide high quality and friendly customer service - I wouldn’t go anywhere else to book. Highly recommended.
Superb service and would use again. Thoroughly recommend
As always the customer service was excellent and I was helped with any questions
We had to call for reservation numbers in order to check in. Please send as part of the information you provide. Our luggage got lost.
Neil nailed it! We absolutely loved everywhere we stayed that he recommended and booked for us. Fabulous trip! Very happy
Teddy Ramage was fantastic.
Although we had great fun in Hong Kong , we would probably have preferred a different hotel simply because of the location
In terms of the planning, it was fantastic, very smooth and very easy. Will be using again!
Booking with DialAFlight has been a fantastic experience. From my initial chat with Dom to every other team member the process was seamless. I would 100% recommend this company to anyone and can guarantee we will never use another travel company. 10/10 in every respect
All flights and connections good as always, and hotel was nice with friendly staff. Would recommend Dara Samui
Everything just as we have come to expect !
Ash absolutely nailed the whole trip. With no formal briefing he got every single aspect absolutely spot on. From the hotels to the transfers to the recommended places to visit, things to do and see. Very impressed and happy!
Well done Kylie. Great holiday and very well organised
Very good service
Great support from the team
Superb service throughout.
Everything went according to plan, will be booking our next flights shortly.
You initially booked me on Turkish with a one hour connection - coming back they make you go through immigration again and one hour really would be extraordinarily short time to make a connection
Loved Logan’s work. And impressed with Singapore's flat business class bed.
When Pavarotti first went to Pangkor Laut, he arrived with 26 suitcases – 20 for his clothes and six for his food. He then declared it the most beautiful place he’d ever seen. 'It's enchanting, it's a paradise,’ he gushed. ‘I almost cried to see what beautiful things God had done.’
But I don't know what the Italian opera star was doing with all those clothes.
If he were alive today, he’d need only one case for shorts and T-shirts - and definitely no nibbles. Pangkor Laut Resort, set on its own little island, now has six high-end restaurants, all open to the balmy sea air.
Smart casual is required at the adults-only Fisherman’s Cove. Male diners underdressed are discreetly handed a sarong.
This tropical haven of beaches, rainforest and five-star pampering three miles off the west coast of Malaysia has also been a favourite of Michael Schumacher, Eric Cantona, Tony Blair and British actress Ruth Wilson (from the TV thriller The Affair). Bond girl Michelle Yeoh (Wai Lin in Tomorrow Never Dies) is a regular. And Joan Collins took her fifth and current husband, Percy Gibson, there on honeymoon.
However, you don’t need to be a celebrity to experience Pangkor Laut Resort's many delights.
From the airport at Malaysia's capital of Kuala Lumpur, Pangor Laut Resort can arrange for a car to take you to Marina Island Pangkor - the jetty near Teluk Batik from where boats to the island depart.
Even the transfer is a great sightseeing experience, with palm plantations, which have mostly replaced traditional rubber ones, as well as countless villages and their residents.
The 300-acre island is a short boat ride away - the first glimpse of it is little wooden villas perched on stilts above the ocean. These are individual luxury air-conditioned villas, connected by wooden walkways to the main resort, nestled between the beaches and gentle hills of the island’s north coast.
Below and all around you in your stilt villa is azure ocean; above is sun and sky. Each villa has a deck with sun loungers. Just five minutes of lying back - waves lapping beneath and the calls of tropical birds carried across by sea breezes - will melt your stresses into the sea.
If you're lucky, from your deck you might see eagles, hornbills, sea otters, turtles and other wildlife.
On a wildlife tour with resident expert Aris, expect to see fruit bats, monkeys (long-tailed macaques, which are very cheeky), wild boar, two types of snake - both non-lethal to humans - and very rare pangolins. These look a bit like anteaters and have been hunted to near-extinction by the Chinese and Vietnamese, who deep-fry the skin and eat it as crackers. Pangkor Laut Resort is working to start a pangolin breeding programme - one of its many eco-projects.
During my trek I was lucky enough to see a tiny paradise tree snake, a huge two-metre dragon-like monitor lizard and hollow crickets (known as skeleton cicadas).
Guests can enjoy yoga and tai chi sessions, fishing, snorkelling trips, golf, private cruises, gourmet picnics, kayaking, gym, jogging trails and cooking classes.
Treatments at the spa include one for men, the Bukit Gantang Warrior Treatment. It's far more relaxing than it sounds, and promises vitality, structural alignment and flexibility.
I had the two-and-a-half hour Campur Campur signature treatment, which began at the Bath House, where my feet were washed and the soles tapped with a wooden hammer. Then I was dressed in a sarong and guided through cold and hot pools and a Japanese washing hut before having my first massage, which also involved water, and was very refreshing.
The main massage, which lasted 105 minutes and took place in a dry spa room, was out of this world - the best I've ever had.
My masseuse, Putri, said the technique was unique to Pangkor Laut and that she and her colleagues had undergone special training. I thought I was very relaxed before I went in, but afterwards I was on a never-experienced-before level of chilled-out-ness.
The resort is a glorious feast for the senses – and a chance to be utterly pampered. No wonder Pavarotti sang its praises.
First published in the Mail Online - September 2016
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