Your calls always answered within 5 rings.
As usual, great service
The return flight from Doha was akin to being in a zoo
Friendly responsive and efficient
EvaAir flight was extremely cold. Complained to no avail .
Roy and his team gave us a first class service as always
Perfect service from booking and leading up to our trip of a lifetime. Nothing was too much trouble and we will definitely continue to use you.
Big thank you to Lily who arranged our trip to Phuket this year. She has been amazing and have already booked our holiday for 2026 with her.
This is the second time we have used DialAFlight. I must say the service from Colin Barlow has been exceptional. He is extremely professional and friendly and is the reason why we will continue to use DialAFlight for future holidays.
Great trip, thanks
Micky and team always reliable
Rob great as usual - thanks to everyone
Thank you for your help. Looking forward to the next booking
Edward was always helpful and advised us of all changes
We have had the best holiday. Luke couldn’t have chosen better - location and hotels were first class. I couldn’t be happier with the service
I love the support DialAFlight provides and I like being able to quickly sort flights with a real person who can see the best value ones.
Exceeded all expectations ... best holiday ever. Thank you Sam Nott
The 24/7 out of hours team were very helpful and made what was a stressful situation a lot easier and got us home.
Would it be possible to ensure that e-ticket numbers are provided on documentation as we needed these to check in and had to call the out of hours number to get the numbers. Otherwise excellent - Sean was really helpful and was able to rebook us onto a sooner flight when ours was delayed.
We always get good value for money
We were very grateful for Christian's expertise and swift response to all our questions during the booking process
Inside Japan were outstanding and our guide, Finn Sands-Davies, was superb.
All good. Thanks
Once again you sorted out our flights, to perfection. Thank you
Quality service
Always helpful and accessible ... friendly and efficient staff providing great value and support. Thank you once again.
Lucas helped us immensely and all went smoothly as expected. He listened to our individual requests and we got the best and most comfortable longhaul flight.
Great service and excellent updates at all stages of the booking. Message received just before flight wishing us a good holiday is a nice touch. Doug and his team are always so friendly and helpful.
I have recommended this company to others.
Would recommend Japan Airlines. Superior room in hotel was disappointing. Would use DialAFlight again...
Faultless service
When Pavarotti first went to Pangkor Laut, he arrived with 26 suitcases – 20 for his clothes and six for his food. He then declared it the most beautiful place he’d ever seen. 'It's enchanting, it's a paradise,’ he gushed. ‘I almost cried to see what beautiful things God had done.’
But I don't know what the Italian opera star was doing with all those clothes.
If he were alive today, he’d need only one case for shorts and T-shirts - and definitely no nibbles. Pangkor Laut Resort, set on its own little island, now has six high-end restaurants, all open to the balmy sea air.
Smart casual is required at the adults-only Fisherman’s Cove. Male diners underdressed are discreetly handed a sarong.
This tropical haven of beaches, rainforest and five-star pampering three miles off the west coast of Malaysia has also been a favourite of Michael Schumacher, Eric Cantona, Tony Blair and British actress Ruth Wilson (from the TV thriller The Affair). Bond girl Michelle Yeoh (Wai Lin in Tomorrow Never Dies) is a regular. And Joan Collins took her fifth and current husband, Percy Gibson, there on honeymoon.
However, you don’t need to be a celebrity to experience Pangkor Laut Resort's many delights.
From the airport at Malaysia's capital of Kuala Lumpur, Pangor Laut Resort can arrange for a car to take you to Marina Island Pangkor - the jetty near Teluk Batik from where boats to the island depart.
Even the transfer is a great sightseeing experience, with palm plantations, which have mostly replaced traditional rubber ones, as well as countless villages and their residents.
The 300-acre island is a short boat ride away - the first glimpse of it is little wooden villas perched on stilts above the ocean. These are individual luxury air-conditioned villas, connected by wooden walkways to the main resort, nestled between the beaches and gentle hills of the island’s north coast.
Below and all around you in your stilt villa is azure ocean; above is sun and sky. Each villa has a deck with sun loungers. Just five minutes of lying back - waves lapping beneath and the calls of tropical birds carried across by sea breezes - will melt your stresses into the sea.
If you're lucky, from your deck you might see eagles, hornbills, sea otters, turtles and other wildlife.
On a wildlife tour with resident expert Aris, expect to see fruit bats, monkeys (long-tailed macaques, which are very cheeky), wild boar, two types of snake - both non-lethal to humans - and very rare pangolins. These look a bit like anteaters and have been hunted to near-extinction by the Chinese and Vietnamese, who deep-fry the skin and eat it as crackers. Pangkor Laut Resort is working to start a pangolin breeding programme - one of its many eco-projects.
During my trek I was lucky enough to see a tiny paradise tree snake, a huge two-metre dragon-like monitor lizard and hollow crickets (known as skeleton cicadas).
Guests can enjoy yoga and tai chi sessions, fishing, snorkelling trips, golf, private cruises, gourmet picnics, kayaking, gym, jogging trails and cooking classes.
Treatments at the spa include one for men, the Bukit Gantang Warrior Treatment. It's far more relaxing than it sounds, and promises vitality, structural alignment and flexibility.
I had the two-and-a-half hour Campur Campur signature treatment, which began at the Bath House, where my feet were washed and the soles tapped with a wooden hammer. Then I was dressed in a sarong and guided through cold and hot pools and a Japanese washing hut before having my first massage, which also involved water, and was very refreshing.
The main massage, which lasted 105 minutes and took place in a dry spa room, was out of this world - the best I've ever had.
My masseuse, Putri, said the technique was unique to Pangkor Laut and that she and her colleagues had undergone special training. I thought I was very relaxed before I went in, but afterwards I was on a never-experienced-before level of chilled-out-ness.
The resort is a glorious feast for the senses – and a chance to be utterly pampered. No wonder Pavarotti sang its praises.
First published in the Mail Online - September 2016
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements