Your calls always answered within 5 rings.
Everything went great
As always Christian catered for all my needs with his usual bonhomonie and reassurence.
As usual, Grant was approachable and responded in a professional, positive and friendly manner.
Harry is the man! Five stars
Everything went smoothly. Impressive. Very pleased
Everything within DialAFlight's power went very well. But Heathrow's wheelchair service was chaotic on my return ...
Friendly, personal service from Paul.
Everything went well. Only problem was checking in online for return journey from Koh Samui. We could not do this with Bangkok Airways and BA weren’t much better; sitting at the back of the plane next to the toilets.
Julie was great. Very helpful.
Brilliant service - always there to help. Thank you
Neil provides an excellent service. I always recommend him and your company to friends and colleagues
Libby was amazing - she sorted out our seats for Bangkok Airways as we could not with British Airways
Elliott and his team are so helpful. From start to finish the team are with you every step of the way. Very professional company and extremely good value for money
Very good service as usual - that's why I use you and no one else
Great service from Ian Newton
Brilliant job as usual
Really good customer service, always friendly and super helpful. Really helped me out with flights and any troubles that we may have had. Would definitely recommend to friends and family.
Wondrful service thank you!
I’ve already recommended you to lots of friends. I love the fact that someone always answers the phone immediately and all the staff are really knowledgeable. They make lots of suggestions right there on the spot without any lengthy delays or call-backs. The best thing is being able to pick and choose your flights and hotels but still get an Atol certificate as well as a 24-hour emergency travel agent service whilst at your destination.
Lee is fantastic I always him to arrange everything. Have been using DialAFlight for many years
I’ve been extremely impressed with the service from DialAFlight and have already recommended you to others. As long as the service continues to be delivered to this great standard I will now be using DialAFlight to book my future trips
We had difficulties with online check in. Called DialAFlight and the lady we spoke to was wonderful and did it all for us. Excellent customer service
Matthew has been brilliant as always, will be booking next year's trip with him very soon.
Thank you for the very helpful service
Toby Anike gave great service as usual. Hope company appreciates him.
Marco was brilliant. Everything went like clockwork, can't thank him enough.
Transfer times at Singapore Changi Airport need to be more generous. One hour is not sufficient to change flights when the departing flight is from a different terminal.
Very impressed by Vietnam Airlines. Was not impressed by immigration / security queues at Hanoi and Ho Chi Minh - each took well over an hour
Great hotels. Really good flights, all on time. Transfers were good too. All in all a brilliant holiday and a big thank you to Amy Hibbert for organising such a great trip.
The problems I had were with British Airways rather than yourselves. I will never use them again
Hiro raises his bare thigh and slams his foot on the ground, spreading ripples across his man mountain of a body.
He bows at his opponent and, in a vision of manboobs and giant wedgies, they engage in combat; wrestling, pushing, heaving and tugging until one emerges victorious.
Suddenly, it's my turn. I step into the ring and stare ahead towards the sumo wrestler a few feet away - all 26st of him. A moment later I'm pressed up against his folds of flesh, my face alarmingly close to his armpit as I push with all my might. My feet scramble at the salt-strewn floor while Hiro - a wrestler for 22 years - stands there chuckling.
I'm in the small city of Katsuragi, considered the birthplace of sumo. Located an hour from Osaka in the Kansai region, this is a corner of Japan that has just become more accessible thanks to British Airways direct flights from Heathrow.
Kansai is an area of misty mountains dotted with remote shrines, tropical beaches and tea plantations which will appeal to visitors keen to explore what lies beyond the capital Tokyo. After putting Hiro through his paces ('You have great potential,' he jokes), it's time to move on to Osaka.
Home to three million people, the city is a patchwork of 16th century castles and 21st century glass skyscrapers. From my room on the 36th floor of the Conrad Hotel, the view of Dotonbori district, the main restaurant and entertainment area, is dizzying.
This 164-room hotel gives off a Lost In Translation vibe – think Bill Murray and Scarlett Johansson – and is filled with 389 artworks including one by local boy turned renowned sculptor, Kohei Nawa.
While Osaka is certainly worthy of a few days' exploration, the experiences awaiting further afield prove to be the real temptation.
Travelling south, urban sprawl gives way to delightful rural scenes. Before long we're surrounded by the crumpled green peaks of the Kii Peninsula. These mountains are the gateway to Wakayama.
Occupying the southern tip of Kansai, this city holds the key to much of Japan's ancient spiritual heritage.
For more than 1,000 years, everyone from emperors to humble farmers has walked these peaks seeking peace and purification. The Kumano Kodo Pilgrimage ranks as one of the world's great pilgrim routes. A network of trails, it has several options, from gentle hour-long strolls to arduous multi-day treks.
Opting for the easier and shorter route, I slice through silent bamboo forests and inch along paths that hug plunging wooded ravines. I pause to enjoy panoramas splashed with cherry blossom. I am feeling more peaceful by the moment.
The climax is our arrival at the grand Shinto shrine of Kumano Hongu Taisha, the hallowed ground where all trails meet. The silence of the forest is broken by the rhythmic chiming of bells and the flapping of flags in the breeze.
I watch as worshippers cross the gravel courtyards, clap their hands twice (to announce their arrivals to the deities) and bow their heads in prayer. This is a special, unforgettable place. Just down the road, in the valley and dissected by a stream of healing thermal waters, is Yunomine, an onsen village centred around natural hot springs.
These healing waters were discovered 1,800 years ago and became an important part of the pilgrimage by offering hot water purification along the way.
Pilgrims enjoy a spiritual soaking by stripping off, as is custom, for a dip in the stone plunge pool housed in a rickety shed. Barely big enough for two, it makes for quite the intimate experience.
I choose instead a riverside dip in the thermal rockpool at the Kawayu Midoriya. A spa hotel somewhat stuck in the Seventies, it models itself on the traditional inn, the ryokan. Expect sliding paper screens and legless chairs.
No trip to this part of Japan would be complete without the glittering jewel in its Imperial crown, Kyoto.
Reached in 15 minutes from Osaka by Shinkansen bullet train, this enchanting city was the nation's capital until 1868. It retains much of its ancient character, particularly in the Gion district where geishas once scuttled between teahouses in their elaborate silk costumes.
From the comfortable Ritz-Carlton hotel, it's a pleasant 20-minute stroll along the Kamogawa River to Gion.
Delving into the backstreets, I discover deserted gardens and teahouses serving fragrant cherry blossom tea and sit with elderly locals painting watercolours of a pagoda.
Hunched over their palettes, they look long and hard and produce thoughtful brushstrokes. They seem lost in their individual reveries, drinking in the beauty. It sums up my experience perfectly.
First published in the Daily Mail - November 2019
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