Your calls always answered within 5 rings.
Everything went well. I enjoyed my trip with the help of your company. All necessary steps were taken care of.
We have always been looked after by Jack Sulliman. He provides an 'above & beyond' service combined with immeasurable patience! Our flights could not have worked better and we are now big fans of Kenyan Airlines Biz Class!
As always, you gave us your 'full support.' Thank you!
Pretty good all round
Just perfect service as always! Dave Probert always goes the extra mile. So happy with DialAFlight - a fabulous company that never lets you down!!
Our flight from CapeTown to London H'row was flawless. We left on time on A350 with 3 pilots on board. There was no turbulence and we were the first flight allowed to land the minute Heathrow opened at 4.30 am. Well done everyone especially Jessie Addington who booked everything for us.
As ever, thank you Roy for your professional service
As always your customer service is 100%
Everything as promised
Great flight thanks
A great company to travel with, a special mention to Libby and her team who are always there to help and fix the little things that make a trip hassle free.
The journey was brilliant but unfortunately there were desert rainstorms in Doha so we couldn't land for a long time, neither could any other flights. But Qatar were very good.
We had hoped that we could check our luggage straight through but this was not the case. Despite flying Club with Air France our ticket did not allow access to the Club lounge in London or Paris.
Good work
I even got upgraded on the flight home.
A thoroughly satisfactory service with a good personal touch.
BA changed the plane on the outward flight. Absolutely awful. Business seats were appallingwith no space, stepping over passenger to get out of seat. Having booked well in advance to get a good seat we were reseated next to a bassinet. Baby literally howled all night. Impossible to get any sleep. Return flight on new aircraft perfect
Love dealing with Christian. He is amazing over delivers and cares! Always feel confident when dealing with DialAFlight
Nairobi airport is a shambles, especially for transit passengers - clearly not designed for +300 seater aircraft and a total of 4 replicated security screenings before boarding!
Stan was brilliant. We outlined our desired itinerary and he knew exactly the flights, hotels etc that we needed. More than happy with DialAFlight and will definitely use them again
Great trip - can’t fault the service we received from DialAFlight.
Two of our hotels on the Garden Route were quite a distance from the town centres (20-40 minutes drive) thereby us having to eat at the hotel each night. Overall our accommodation was excellent and everything ran smoothly. We had a fabulous holiday and would definitely recommend the trip and yourselves.
As ever the service was fantastic. One issue was although we were assured that our luggage would be automatically transferred from our Heathrow to Nairobi flight onto our Mombasa flight it was not. This meant that the hour and a half between the 2 flights was not enough time to pass through customs, collect out baggage and get to the domestic terminal and we missed our onward flight. it was no problem in the end as we were transferred onto the next flight. However, a lot of stress could have been avoided by booking the next flight and not trying to make the first flight.
I took BA economy plus. It was slightly disappointing as it seems to be under staffed. And their app did not work for check in on return flight. I thought you might have better feedback forums with them. Next time I might consider an alternative airline.
As always all worked like clockwork.
Over the years I have built a good working relationship with agents at DialAFlight. I feel they will do their best for me
I would steer clear of British Airways
Seamless transfers, another great experience from DialAFlight
Well done. Very professional
Excellent as always
The mega-corporations, sci-fi gadgets and super-cool kids exist alongside Samurai dramas, tea ceremonies and ancient temples. Here's our insider guide to help make sense of it all...
Japan is made up of more than 3,000 islands, the biggest being Honshu, Hokkaido, Kyushu and Shikoku. Cities have grown up across these four, sometimes overwhelming in size, often breathtaking in beauty. All embody something of the Japanese spirit.
Tokyo is the commercial powerhouse; immense, crowded and wealthy. Kyoto represents the ancient ways, dotted with golden temples. Sapporo stands out in the often snowy northern island of Hokkaido, and Kobe and Osaka team up to form a cosmopolitan inlet. Nagasaki and Hiroshima are famous for their own reasons, now proud testaments to resilience and peace.
For an island nation, it isn't really known for its beaches – we're not in the tropics here, although resorts such as Tokyo Bay are popular holiday spots, and the tiny island. of Okinawa and its southwest counterparts enjoy their share of sandy coastline.
There's astonishingly scenic countryside in areas such as Nara province, on the eastern side of Honshu, south of Tokyo; and Kyoto is the place most likely to fulfil tourists' visions of ancient Japan. Chubu in central Honshu and Hokkaido are thick with ski resorts, many complete with onsen – natural hot springs that attract crowds in their own right.
Tokyo might be a capital, but having been razed twice in the last hundred years or so, it has fewer 'must-do' monuments than most. However, Ueno Park, Ginza Tower, the Meiji Shrine and the Tsukiji Fish Market still impress.
Kyoto has survived intact, and the Golden Palace at Kinkakuji Temple represents the quality of sights on offer. There are hundreds of temples, as well as castles and insights into the samurai and geisha lifestyles. Mount Fuji is everyone's idea of what a mountain should be.
Himeji Castle, in the Kinki Region of Honshu, is the country's finest, and the burned out tower and Peace Museum at Hiroshima its most enduring image.
For nightlife, one activity dominates; karaoke. It's as popular as ever, so go armed with your favourite song.
Clubs and bars are as space age as it gets in the trendier districts of Tokyo, with other main cities following suit fast. If sake drinking doesn't appeal, you could always try something cultural, such as kabuki theatre, or take a ringside seat at sumo wrestling.
While most cities have extensive shopping malls, it's the various Tokyo districts that offer a truly Japanese retail experience.
Ginza has the designer clout, Akihabara and Shinjuku the electronics and Harajuku the outlandish clothes, music and miscellany. Try local flea markets for kimono bargains and antiquities.
For dining, sushi and sashimi are just the tip of the culinary iceberg. From the fried chicken sticks on sale on most streets to the ramen soup available at railway station noodle bars, Japanese food is no longer an intimidating pursuit.
Of course, teenagers wolf down western fast food, but head to an izakaya – a Japanese pub – and work your way through the tapas-like menu. Rice and sake should be taken as a given – the rest is up to how adventurous you're feeling (the life-threatening puffer fish is not for the faint-hearted).
Leisure time is very family-centred, with Tokyo Disney and many other theme parks - although the adventurous might venture to the Ninja Museum at Iga-ryu, with its collection of weapons and live shows.
Ueno Zoo in Tokyo, Toei Movieland in Kyoto, where you can actually watch dramas being filmed, and the Aquarium in Osaka are all hard to beat. Japan is one of the safest places in the world for kids, and it's hard to imagine a more welcoming atmosphere.
Many find the best way to travel about the country is the Shinkansen (bullet train) – its punctuality, speed and efficiency is remarkable. Book tickets in advance online for the best deals.
Taxis can be expensive but they are swish: drivers wear white gloves and the doors open electronically.
First published in the Travel Mail - June 2019
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