Your calls always answered within 5 rings.
Thank you Guy for your professionalism and support throughout the trip
Excellent and reliable.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
I first visited Thailand at the end of the Seventies when I was invited to Pattaya Beach by Thai Airways to hear about plans to introduce Boeing 747 jets on the London to Bangkok route.
Around the hotel grounds were elephants decked out in Thai Airways livery: jumbos advertising jumbo jets. It was the first time I had seen elephants in their natural environment!
These days when people want to reach a tropical Thai beach they get on a plane for a short hop to Koh Samui or Phuket. In those days, it took a two-hour drive south from Bangkok to Pattaya (the drive was down a road so bad it made the B4326 look like the M1). This was my first experience of the Far East and probably as good an introduction as you could hope for.
By 1979, US servicemen on leave in the Far East were enjoying Pattaya Beach's extraordinary, edgy nightlife; the characteristic excesses of Thai entertainment were firmly established here. It was the place where The Beach's author, Alex Garland, would have been in seventh heaven.
I'm not clear why there was such a large US presence in Thailand at the end of the Seventies but the bar and club owners were clearly grateful.
Away from the strip, hotel developers were building resort hotels which at this time seemed to serve a market of affluent Parisians.
They have moved on but Pattaya remains a fun-loving place: the Costa del Sol of South East Asia. But there are interesting developments east of Pattaya, along the coast towards the border with Cambodia.
Typical of the different style is Centara Q Resort Rayong, a boutique resort set on quiet Laem Mae Phim beach on the eastern coast of the Gulf of Thailand.
there are 41 modern rooms in a resort designed to provide an intimate, beachfront getaway three hours' drive from Bangkok.
A number of other less well known Thai places are also beginning to be discovered by UK travellers, including Khanom, Koh Kood and Koh Phangan.
Koh Phangan is one of the many Thai resorts that has completed the journey from backpacker hang-out to upmarket resort.
Once known as the ultimate party destination thanks to its hedonistic scene and guest appearance in The Beach, the island has emerged as stylish and elegant.
The Anantara Rasananda on Koh Phangan is one of the Thai properties which makes the link between Koh Phangan's boisterous past and its more mellow present. Many guests have been here before, in their wilder days, but are now happily settled in their 30s, often with kids in tow.
Those hot, heady affairs still take place on Haad Rin beach, 30 minutes from the hotel, but now many people seek this more refined island option.
If you're looking for a more affordable Thai beach break, the Cassia Phuket lies on the unspoilt Bangtao Beach. Those looking to relax can choose to take a dip in the chic infinity pool or indulge in a massage and pampering session at the Chill Chill Spa.
At Market 23 Cafe, guests can socialise over a cup of coffee and takeaway snacks and meals including fresh fruit juices, daily smoothies, organic pro-biotic yogurt, light sandwiches, freshly prepared salads, and savoury and sweet pies.
Alternatively, guests can buy fresh ingredients to recreate their favourite dishes in their apartment. You can also order from local restaurants or take away directly from street vendors.
First published in the Mail on Sunday - June 2016
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