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Ewan's experience and professionalism shone through once again. Also, the back up team in the office were excellent. I had to make a call during the holiday and the team responded promptly and resolved my query with no hassle. Fantastic.
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Matt was very helpful again
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Thanks for your help, we had a great holiday and all the flights went smoothly.
Spencer at Manchester is the man
Quality service provided by a quality team! Thank you Billy
Thank you once again for all your effort and expertise.
Can not recommend DialAFlight enough - they are so helpful and it's great to have a point of contact who you can reach each time who is always there to assist. We had to make changes to our booking and Seymour was fantastic sorting everything. 10 out of 10
I am so pleased with the service that Brandy supplied I have already been back in contact with her to book my next flights.
Isaac was a great help.
I have already suggested to my friends and others that when looking for flights or advice make DialAFlight your first choice.
We were very satisfied with the service provided by Jack. Everything went according to plan. Our stopover hotel was exquisite and our flights ran smoothly. I would definitely recommend to other friends and family of the customer care which was first class.
Will be booking again with you very soon.
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Elizabeth from DialAFlight was excellent - we were a party of 9 and everything went smoothly. Excellent service, will definitely recommend and use again.
Great service as always…
I was disappointed that I could not purchase a seat with extra leg room but I know now to pay extra for these seats when I book my next flight.
Everything was a smooth process from start to finish
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Another great adventure organised by Glen. Every transfer was seamless. Hotel selection and locations were great. Already had request from friends for who helped us book such a great trip.
Raj fantastic as always - used you guys since 2010 - very happy customer
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Very professional and pleasant service. Will definitely be using again.
Yet again first class in every detail - my 5th booking with you and you just get better. Thank you so much
Nightmare holiday but out of DAF's control. Written to airline direct
Overall I would say solid. Good booking of hotels and transfers. Not very helpful in arranging tours or guides. The app worked well except a couple of times doing the check-ins for Vietnam Airlines
I’ve been a customer since the 1990’s and always received a brilliant and trusted service.
Great service and courtesy
Advice specific to our circumstances was very helpful
Many a tropical paradise has snakes in the grass – figuratively, if not literally. Maybe there are jet-skis in the bay or biting insects.
You think you've found heaven – but there's a chance of disappointment.
However, The Datai is perfect. This five-star resort is set in lush rainforest on the north-west corner of the Malaysian island of Langkawi, an hour's flight from the capital, Kuala Lumpur.
An impressive place
There are a total of 121 rooms, suites and villas. The main building stands on a steep hill. Below lie the individual villas, hidden among trees that descend a quarter-mile to the beach.
The hotel has recently had an extensive renovation - but under the supervision of the same architect who worked on the original construction in 1993 to make sure the unique 'Datai DNA' was retained. So all the rooms and villas have been delightfully refreshed and there is a new nature centre to underpin the resort's focus on sustainability. And there's also a new health club right by the beach.
We are visiting this fine retreat for the second year running. Nothing is less than wonderful. At The Datai, every day seems better than the last.
What to expect
The weather, outside the rainy season, which starts in April, is hot but not humid; a breeze keeps the sun's effects in check. High season runs from Christmas to the end of March, then resumes in August.
The private beach is one of the most beautiful on Earth, and runs for a third of a mile below the loungers of the beach club, where we sip cocktails and savour seafood linguine for lunch.
There are four restaurants, in which 60 chefs produce a range of European, Malaysian and Thai food which is never less than delicious – and they also have a good children's menu. And there is the Lobby Lounge for light snacks.
Perhaps to celebrate a special occasion, or just if you feel like it, The Datai can also create a personalised candlelit dinner on the beach for you.
Penny, my wife, accuses me of committing genocide on the local prawn population – but my, they are superb, served with a range of spicy sauces that never get boring.
I pig out on scallops and octopus slices, served on a bed of celery puree with tamarind sauce, followed by lobster medallions and... well, I could go on endlessly.
Penny and I are the world's worst golfers, but play a couple of times a year. The Datai course must be one of the loveliest anywhere, with the sea almost lapping some of the greens. Others lie beneath a towering virgin mountain. I lose more balls than I can count by smiting them into the neighbouring rainforest – but recover plenty by wading into streams where other players have not bothered to retrieve them.
Blissful days
We swim a lot. We collect shells. One evening, we embark on a sunset cruise aboard the hotel's delightful replica Malay sailing vessel.
Penny's favourite active outing is our attempt to circle the bay while standing upright on a paddleboard.
Both of us decide this is pretty good going for a 70-plus-year-old. All around us, young things are falling off their boards. Not that I am any better. My giraffe-like frame cannot hold its balance for more than ten seconds.
Many of the guests are British, many of whom have been holidaying here for years. One-third of the hotel's business is repeat, which is always a good sign – and many of the 420 staff have worked at the resort for more than ten years.
Most visitors stay at least a week, and linger for as long as a month.
Penny strolls to the beach and has the thrill of seeing a big sea otter only a few yards distant, up a little creek. The butterflies are fabulous, too, and the hotel offers guided nature walks as part of its package.
A reason (or two) to return
Fantastic food, natural beauty, stylish simplicity and blissful comfort are the selling points of The Datai. The Malaysians are wonderfully friendly hosts and nothing is too much trouble.
I will not be popular with our fellow guests when we return next year – as we certainly will – for whispering The Datai secret. But we love the place, and it seems mean to keep it to ourselves.
I have stayed in few resorts where we have experienced such contentment, and that sensation is worth a king's ransom.
First published in the Mail Online - November 2018
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