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Excellent service, can’t fault them.
Daniel is a legend. I can honestly say that I felt so reassured from beginning to end just knowing that if anything went wrong that Daniel would be at the end of an email to support me. It literally gave me that added confidence that I needed. He is such a professional but also has the ability to be able to add that much needed personal touch, which is why I go back to him every time the people that I know need flights.
Outstanding customer service by Bruce. I'll NEVER look elsewhere.
Fantastic service as ever - many thanks to Gino and the team
Everything went very smoothly, picked up at the airport in a Tesla 4x4 and transported to the Le Meridien Hotel where we were given the Royal Suite for our stopover. Our thanks to Bruce for his organisation skills.
Thank you Shelly - you made our dream holiday come real. Definitely see you soon.
Could not have done more. Outstanding service.
Amazing service from Wayne - thank you!
Very friendly and always helpful
Big thanks to Isaac for another great trip. I was very apprehensive about a holiday after covid but Isaac answered all my questions and put me at ease. Definitely have the travel bug again.
Very flexible as had to move holiday at least three times - they spent a lot of time planning different moves on our behalf and would like to thank Sarah for all her time and patience. Had a great holiday.
Sean has been amazing
Lee was fantastic as always!
Reid always finds the best deals and makes booking a holiday very easy. We will be booking many many more holidays with you.
Great customer service - honest and trustworthy. Never been disappointed.
Dennis top man.
Would like some more information in regards to papers required to fly to destinations
Another fabulous holiday recommended by Ben at DialAFlight. I can’t recommended him enough. He listens to what you want and delivers every time. Every detail is considered which results in a first class holiday.
Dom and the team always look after me. Been using him for over 10 years.
Fantastic service, hands down the best service from any travel company
Eric has been great. I’ve used him for many of my holidays and he has always been the best travel agent. Highly recommend
Amazing agent, always ask for Karl
Very personal service which offered tailored holidays to suit needs.
Dominic is brilliant!
Shane my travel representative has been totally amazing during the pandemic. He has been so helpful and kind following up on all my cancelled flights due to the pandemic and assisted me with my eventual successful trip to Dubai for the birth of my grandson.
Thank you Ryan for all your help and assistance. Flight, hotel, transfers were all spot on. Your service throughout the booking was brilliant
Kieran has been incredible as always. All of the staff are extremely helpful
Wouldn’t use anyone else - fantastic service
Polite and friendly service which included frequent travel updates and requirements. You did exceptionally well under stressful conditions regarding my emergency flight home. A big thank you
Anthony is amazing. He is quick to get back to me and always provides amazing service. Constantly telling people how good he is and everything is booked as we ask and never have any problems.
On my first full day at the Anantara Layan hotel, I’m told that lunch will be cooked by...me!
Perhaps this is pay-back time from dinner the night before, when the chef presented me with something I can only describe as edible art.
I had been faced with amuse-bouches of olives hung on a miniature tree; a plump, pink disc of yellowfin tuna tartare; seabass smoked with Jack Daniel’s, revealed with a flourish from under an opaque glass dome.
It transpires that Anantara, on the northwest coast of Phuket, does things differently.
To immerse guests fully in the local culture, a cooking school called Spice Spoons is offered - and you get thrown in at the deep end.
It starts with an 8am visit to the food market in the small, dusty village of Talang, a ten-minute drive away, with the hotel’s chef. The market is a cavernous covered space full of stalls selling everything from fresh seafood on ice to buckets of coconut cream, and displays of garlic, ginger, green papaya, mint and more.
FRAGRANT FEAST
There are containers of home-made red, green and yellow curry pastes, fragrant Thai basil and weird fermented cabbages.
The cooking class takes place at the hotel’s Dee Plee Thai restaurant, which overlooks the rest of the sprawling resort (comprising 77 villas and suites).
On the menu today are shrimp tartlets, green chicken curry and mango with sticky rice. Before I know it, I’m mixing batter for tartlet cases, marinading mini-aubergines in coconut milk and curry paste, and simmering the sticky rice (the trick is to ensure there is just a finger’s width of water over the rice).
Phuket is roughly the same size as Singapore, with a population of 600,000. It is under two hours away from a truly exquisite archipelago that includes Phi Phi Leh (where The Beach was shot), Khai (home to nothing but a bar) and an island nicknamed ‘Bamboo’.
A boat trip that takes in all these is the perfect way to get a flavour of what draws so many visitors. We speed across the turquoise water, passing giant granite islands covered in greenery, stopping off at Phi Phi Don, the larger sister island to Leh.
Pausing to go snorkelling near a reef among swarms of colourful fish, we then pull in to Pileh Lagoon, a body of crystalline, emerald green water surrounded by more hulking stone outcrops of the kind you see on postcards.
That evening, the head chef does the cooking, thankfully. He serves up a delicious soft-shell crab curry, a local dish called Khao Soi - a tangle of spicy, crispy egg noodles served with chicken, onion and lime - and a light coconut sorbet. Somehow, Thai food just doesn’t taste like this back home.
KOH PHANGAN
For a different island experience we also visit Layan’s sister resort, Rasananda, on the much smaller island of Koh Phangan. Its population of around 8,000 doubles once a month as hordes of partygoers descend on Haad Rin beach, to the south, for the infamous full moon parties which started here in the Eighties.
Apart from those wild nights, though, it appeals mostly to families and couples, while Phuket draws a younger crowd. The Rasananda is bang on the beach, but has all the design touches of an elegant resort: an infinity pool featuring a swim-up bar, spa and 64 villas and suites, each with their own private plunge pool.
Mine has a carp pond outside, and all have a free mini-bar. Everything seems to move at a different pace: slowly. But there’s plenty to do such as snorkelling or kayaking around the Ang Thong National Marine Park, which contains more than 40 tiny islands. And you can also go elephant trekking, commune with local monks, or indulge in yoga every morning on the sun terrace.
Yes, there is a cooking school here, too. And yes, I could sign up to perfect my Pad Thai - but I demur. It’s time to let someone else do the hard work.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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