Fantastic communication throughout. Professional and friendly. Repeat customer and I’ll definitely use again for my future holidays.
Always great service from Reid and team
I recommend Des whenever I have the opportunity - he always delivers -reliable, easy going, gets as good a price as he can
Thank you so much - Luke and your team are the best. We have been booking with you for over 10 years or maybe more
Oli de Bernier is excellent and always looks after us 100%
A big thank you to Cody Phillips who was our Travel Manger. He arranged our holiday and his help and advice was 1st class. I will definitely book another holiday through DialAFlight again.
Philippa was outstanding. She was always there at the end of the phone line to answer all my questions. We had a wonderful holiday
Jen Hotel in Singapore, the customer service needs to improve. I would not stay there again or for you to recommend this to your other customers
Shane always provides outstanding service. He managed to change my flights home with little notice.
It is very helpful to be able to discuss your flight options with a real person rather than an online process.
Well done Aiden, once again. Thanks for your help.
Another great holiday organised by Darren and the team - couldn't recommend highly enough.
Very pleased with the holiday. The only slight issue was the airport transfer as they weren't kept up to date with the flight changes, but it was quickly resolved. Also I probably wouldn't get an evening flight out of KK again, as they seem to be frequently delayed due to bad weather in the evenings at this time of year..
The seats Gavin got for us by the emergency doors were great.
Dealing with Anthony on booking was great. Very attentive, knowledgeable and patient. Gives confidence. Would definitely book again.
We have been using DialAFlight for many years and they have always had the best customer service that anybody could wish for. My advice to anyone who has not tried them - is to do so - ask for Daniel Webb - and you will come back time and time again.
An amazing experience thanks to the expertise of DialAFlight
So impressed with DialAFlight. From start to finish Natasha went above and beyond to ensure we had the most memorable holiday. We will definitely be booking with you again.
I will always use DialAFlight
Booked many times over the years. Always been helped so much
Always 5 star service
We weren’t told that our flight from Frankfurt became an internal domestic flight once we landed at Phuket - our headphones were taken back and the entertainment was switched off
Had a wonderful time with plenty of help along the way
Very helpful when I phoned
Brilliant service, as always! Thanks to Callum and team
No vegetarian meal on the plane. My pre-flight contact with DialAFlight was excellent.
Cancelled connecting flight spoilt the start of our holiday - I don’t think we will use Qatar again
Manny is the best!
Great customer service and helpfulness. Neil worked really hard to find a solution that worked for us.
Few countries have experienced such a rapid change in fortune and character as Cambodia, so recently a victim of the Pol Pot regime and now firmly established in the tourist firmament.
Our guide Vin introduced us to the 21st century charms of Siem Reap, in the north-west of the country.
'Now we are a peaceful people and the situation is different,' said Vin. 'I wish you a pleasant stay in Cambodia.'
It turned out to be very pleasant indeed. And Vin was right about the people: wherever we went, they were indeed peaceful and unfailingly courteous.
Siem Reap is enjoying its second coming. Following the 'rediscovery' of the temples of Angkor by French archaeologists in the 1860s (altogether the country is said to have about 4,000 temples), the town became a beacon for wealthy travellers.
It continued that way until the late Sixties, when the likes of Charlie Chaplin and Jackie Kennedy came to call. Then war, famine and fear kept outsiders well away right up until less than 20 years ago.
Everyone says you have to see Angkor Wat at sunrise to capture its full glory, but we felt relieved when Vin said we would start our tour at 10am. We were then amazed to find we practically had the place to ourselves.
'Where are all the people?' I asked as we drove around the massive moat.
'On the other side,' he replied. He meant we had approached via the East Gate, a grand ruin of a lodge leading to a gravel drive that takes you up to the main temple. With dappled sunlight foraging through the swaying trees and a crumbling building in the distance, we could almost have been visiting a stately home in Gloucestershire.
What took me by surprise was the perfect symmetry, the motifs, the detail on the bas-reliefs – and we hadn't even set foot inside yet.
Vin ushered us into the shade and asked us to sit on giant pieces of sandstone. We didn't move for the next 40 minutes as he went about his lecture, producing maps and plans and dealing patiently with interruptions from us that tended to start with: 'But how ...?' or 'So, why ...?'
Our questions were all trying to make sense of such an extraordinary feat, one that took 37 years to complete and involved stone either being dragged from a quarry 50 miles by elephant or on bamboo rafts 100 miles by river. No wonder King Suryavarman II is such a hero.
As we moved from one level to the next, getting closer to the central shrine, Vin pointed at scaffolding and explained that tourists were not allowed access to the highest point. He said the reclining Buddha was a sight to behold – but sadly one that would elude us.
'Do people ever just climb up when no one's looking?' I asked. 'There doesn't seem to be much security.'
'You want to go up?' he said. Vin made a call from his mobile. Ten minutes later, a man with a walkie-talkie appeared. 'Come,' he said. We made a dash for the scaffolding, ducking under some tarpaulin and climbing the steep steps. My new guide had two lookout men posted near the top. 'We have five minutes,' he said. We rushed here and there and, yes, I got to see the reclining Buddha looking majestically calm and serene.
It was almost 2pm by the time we got back to our town centre hotel. La Residence d'Angkor is the place to stay - it's lush and luxurious.
Vin also wanted us to see Ta Prohm (the jungle temple where Tomb Raider was filmed) and the mysterious Bayon, where the shapes of gigantic faces are etched into stone towers, before taking our positions high above the plain to watch the sunset.
We ate spectacularly well at La Residence, but we also came up trumps at the Rina Rino restaurant on Pub Street.
Next morning, we did watch the sun rise over Angkor Wat – along with a few thousand other spectators from all over the world.
Later, we drove 45 minutes to Tonlé Sap, the largest freshwater lake in South-East Asia and home to entire villages built on stilts. Houses are erected on rafts that can be towed to different areas depending on water levels. Families can move ten times a year.
We hired a dragon boat and explored some of the channels leading to the main lake. It was utterly enthralling. Men fish at night and spend most of the day beating the whitebait from their nets before selling it for next to nothing.
It showed us the authentic Cambodia - but tough as life on the lake is, it has, like the whole country, changed so much for the better in such a short time.
First published in the Daily Mail - October 2019
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