Your calls always answered within 5 rings.
Ewan's experience and professionalism shone through once again. Also, the back up team in the office were excellent. I had to make a call during the holiday and the team responded promptly and resolved my query with no hassle. Fantastic.
The team are always helpful and responsive
Matt was very helpful again
As usual Tristan has done us proud with all his advice and assistance
Thanks for your help, we had a great holiday and all the flights went smoothly.
Spencer at Manchester is the man
Quality service provided by a quality team! Thank you Billy
Thank you once again for all your effort and expertise.
Can not recommend DialAFlight enough - they are so helpful and it's great to have a point of contact who you can reach each time who is always there to assist. We had to make changes to our booking and Seymour was fantastic sorting everything. 10 out of 10
I am so pleased with the service that Brandy supplied I have already been back in contact with her to book my next flights.
Isaac was a great help.
I have already suggested to my friends and others that when looking for flights or advice make DialAFlight your first choice.
We were very satisfied with the service provided by Jack. Everything went according to plan. Our stopover hotel was exquisite and our flights ran smoothly. I would definitely recommend to other friends and family of the customer care which was first class.
Will be booking again with you very soon.
All very good Des, thanks very much
Elizabeth from DialAFlight was excellent - we were a party of 9 and everything went smoothly. Excellent service, will definitely recommend and use again.
Great service as always…
I was disappointed that I could not purchase a seat with extra leg room but I know now to pay extra for these seats when I book my next flight.
Everything was a smooth process from start to finish
Howard was excellent and on hand when we had a medical issue away and needed some advice on alternative return trips. Fantastic service, thank you.
Another great adventure organised by Glen. Every transfer was seamless. Hotel selection and locations were great. Already had request from friends for who helped us book such a great trip.
Raj fantastic as always - used you guys since 2010 - very happy customer
Thank you for rearranging my flights when I missed a connection
Very professional and pleasant service. Will definitely be using again.
Yet again first class in every detail - my 5th booking with you and you just get better. Thank you so much
Nightmare holiday but out of DAF's control. Written to airline direct
Overall I would say solid. Good booking of hotels and transfers. Not very helpful in arranging tours or guides. The app worked well except a couple of times doing the check-ins for Vietnam Airlines
I’ve been a customer since the 1990’s and always received a brilliant and trusted service.
Great service and courtesy
Advice specific to our circumstances was very helpful
This year was the first time I've ever taken a long holiday. I was away for a total of three-and-a-half weeks. Everyone was surprised that I took such a long break - last year I managed just three days off.
I decided it was time to relax and get away from running my hotel, the Belmond Le Manoir aux Quat'Saisons in Oxfordshire - life is too short to work all the time. I wanted to rediscover a part of the world that has long fascinated me - South East Asia. This region has the most beautiful food, an extraordinary climate, and the people are so warm and friendly.
The food at my hotel has a strong South East Asian influence, particularly the area around Chiang Mai in Thailand. And about 25 years ago I discovered the resort of Chiva-Som in Hua Hin, one of the best spas in the world.
It was the place that ignited my interest in nutrition - something I've developed at Le Manoir with my Raymond Blanc Cookery School.
All those years ago, staff at Chiva-Som were connecting food with health, and within the spa they had the best yogi, the best acupuncturist, the best medicine. For me, visiting here is a way to get back to good health.
Another key element is really learning how to breathe properly so that you 'reconnect' with your body. So each day at Chiva-Som involves detox, exercise, swimming, massage, acupuncture, and, of course, some wonderful spa treatments.
Good food is at the heart of maintaining good health - something the Government is beginning to accept with its plans to give every child a quality, nutritious meal every day.
By staying somewhere like Chiva-Som, you soon realise the benefits of eating good food. This place is a foodie heaven - meals made with herbs grown on site, spices and grain.
During my stay I ate an awful lot of quinoa, fresh, crunchy salads, and different types of rice. The chefs also cooked me lots of fresh fish and delicious vegetables.
The kitchen garden at Chiva-Som is magnificent, although perhaps not as amazing as ours at Le Manoir, because we are obsessive about our garden.
The garden at Le Manoir isn't just a showpiece; it actually has a huge impact on our gastronomy as well. We have eight people working in the garden during the winter and 12 during the summer.
One of the key things about the Chiva-Som experience is meditation. I find meditation very difficult because I always have about 50,000 things in my head at the same time, so to try take them out and meditate - oh my goodness, it's so hard!
Once I was enveloped in the heaven that is Chiva-Som, I was very happy - I had no desire to venture outside. In the resort you are asked not to use your mobile phone outside your room. And that's perfectly correct - after all, you're staying in a place that is calm and restorative, so mobile phones are inappropriate. I must say, however, that I felt the urge to tweet the whole world what a great time I was having!
After a few days of Chiva-Som you become completely Zen-like. At the end of my stay I kept asking myself why I had to leave this wonderful place.
The good news was that my holiday wasn't over. Next we headed to another fabulous get-away-from-it-all resort - the Belmond Napasai in Koh Samui.
Situated between verdant tropical gardens and the shimmering sea, this is a resort that deserves to be described as paradise. Standalone villas sit within 17 acres of tropical gardens, rich with cashew and coconut trees, hibiscus and bougainvillea.
Tempting aromas of fresh local cuisine drifted through the air, and staff greeted every request with a warm smile.
To finish the holiday, we had two wonderful days in Bangkok, staying at the Mandarin Oriental, another heavenly place.
I love Bangkok for its antique shops - you can't keep me away and I always buy something.
The managers at Le Manoir get worried about what I'll come back with: on a previous trip I managed to return with a huge bed (it came back in a container - there wasn't room to bring it with me on the plane!)
Over the years I've bought all sorts of lovely antiques - my house is full of them. This year, I bought only a delightful Buddha made from lapis stone, and a beautiful opium pipe which will join the collection of other pipes in our Opium Room at Le Manoir.
Already I can't wait to go back to Thailand. To me, that's the sign of a perfect holiday.
First published in the Mail on Sunday - September 2016
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