Your calls always answered within 5 rings.
Thank you Guy for your professionalism and support throughout the trip
Excellent and reliable.
Not your fault but Vistara is a very poor airline with a mixture of helpful and hostile and rude staff.
Always amazing
Always a 1st Class service
Always book with Adrian, have booked 3 trips within the last 2 months with him totalling 12 flights.
You can not fault this company. They go above and beyond. I had to extend my stay by a few days and when I called and spoke with Zoe about this, she sorted out my new ticket and confirmation straight away and the price was very fair too.
Sean Furnival was a delight with suggestions and my flights were perfect
Craig and team are amazing. Never let's us down. We have again given DialAFlight recommendation to people who we met whilst travelling
Air India, despite its quite recent privatisation, is simply awful in every way. I was at Gatwick for 11 hours , with zero information about what was happening. Apparently the previous two Air India flights to Kochi were cancelled. All very stressful, but no fault of DAF!
There is a great deal of reassurance in knowing that your trip has been arranged by people who really know what they are doing. And that you are not just abandoned to the anonymous machinery of an airline that doesn't really care, in spite of all their rubbish claims about caring! Also that if something goes wrong you can get advice with a telephone call that is actually answered!
Although my baggage was lost from Dubai to London Gatwick I was able to speak to DialAFlight and ask for guidance on how to process the forms to reclaim my baggage. This they did readily which was a comfort at the time. You'll be glad to hear I now have my lost baggage!
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Absolutely brilliant, we will always come to you for a quote.
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
When it comes to island paradises, Phuket is a winner. Located off the south west coast of Thailand, it has wide beaches, blissful temperatures and clear, inviting water with a distinctive blue-green hue.
You can spend your days lazing on the soft sand, hiking through rainforest, enjoying world-class spa treatments or snorkelling, scuba diving, surfing, windsurfing or Hobie Cat sailing.
Your evenings might well be taken up enjoying delicious food (the island will soon, for the first time, be included in the Michelin guide to Thailand). The cuisine on the island tends to be a wonderful blend of complementary styles - an alluring mix of Asian and western delicacies - and it's one of Phuket's major attractions.
Chefs here seem to know better than anywhere else in the world how to use delicate flavours and fragrant spices and the seafood is heavenly.
Spa treatments here take on a new concept as they are married with the ancient traditions of natural healing, including herbal baths and meditation. The levels of tranquility and relaxation that can be reached are remarkable.
For a change of pace, Phuket Town has temples, markets and cultural attractions. And the Old Town has street after street of colourful colonial-style mansions and townhouses now the home to shops and small restaurants.
Breathtaking views
And a simple but enthralling experience can be had by heading for one of the noted viewpoints, such as Kata, Rang Hill, Leam Singh or Promthep Cape - they give a magnificent vista of the entire island. One of the best views is from the site of The Big Buddha (the majority of Thais are practising Buddhists) - it's a 45-metre tall white marble statue that is worth a hot walk up to see close.
Phuket is one of those destinations that can be delightful at any time of year - it has such a wide range of attributes that it can come up with the goods for whatever type of holiday, active or otherwise, that is required.
November to April is generally cooler and drier - a great time to escape the British winter. Some of the more popular hotels and resorts book up quickly at this time.
It is often at its warmest in July and August, when temperatures can occasionally reach 40 degrees - and often accompanied by some intense downpours. But this is also when your hotel of choice may well be available at particularly good value.
If you’re looking to stay at a beach resort, you are spoilt for choice. There are many from which to choose and each has its own distinctive character and personality.
You’ll find upmarket resorts – with equally upmarket accommodation – on Surin and Ao Bang Thao, family-oriented spots on Rawai, a party atmosphere on Patong, culture in Phuket Town and wildlife sanctuaries and national parks in the north.
There is accommodation of every conceivable type to suit every conceivable taste - from intimate boutique properties to expansive wellness retreats.
Something for everyone
Patong and Mai Khao are both popular options for beach stays. For undeveloped beauty, Mai Khao is hard to beat - it has an 11km stretch of coarse white sand that has remained untouched thanks to its location inside Sirinat National Park.
Patong, on the other hand, is all about having fun, with lively nightlife, watersports and activities available during the day.
Many decide that they want to mix a stay in Phuket with a visit to other parts of Thailand. The multi-centre trip is becoming ever more popular.
The obvious partner for a Phuket beach stay is the buzzing capital city of Bangkok. A twin-centre holiday such as this delivers fabulous contrasts.
Or you could also have a different type of beach and city experience by combining a sandy sojourn in the Phi Phi Islands with an exploration of the towns and interior on Phuket. This can be very rewarding.
This combination of stays, for example, could see you based at Wanaburi, on the doorstep of the beautiful Kho Phra Teaw National Park.
Whatever face of Phuket you choose to focus on, you'll find yourself captivated by this deceptively diverse island.
First published in the Mail Online - March 2019
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