Your calls always answered within 5 rings.
Fast, efficient response to queries and requests with a helpful and cheerful manner. Will definitely use again.
Best travel experience to SE Asia ever. Will be going for Emirates every time in future. Blown away!
We have great faith in DialAFlight based on a long and positive history. When we have need help we know we can rely on them. We throw an idea about a new holiday or get a suggestion and that's a launchpad for another holiday.
Very professional, friendly and so easy to deal with - much better to speak to an experienced travel agent than navigate your way through a website and have to search for answers! Would now not go anywhere else! Thank you DialAFlight!
Excellent service throughout
Excellent service from Orlando as always
Always use DialAFlight. Boris top man
We were particularly pleased with your care and attention to detail. For example - your recommendation to take an earlier flight from Da Nang to Hanoi, in order to avoid the road closures for the Independence Day rehearsal. It worked !!! Thank you.
Good service throughout
A massive thank you to Curtis for planning our trip and for helping us each time the airline changed the flight times! Superb customer service.
Toby organised our honeymoon and what a fantastic job he did. Flights, transfers, choices of hotels were all perfect. I now will only use DialAFlight for my holidays and highly recommend you guys to all my friends and family too.
Always an excellent professional service
Just keep doing what you do best.
Don't use Turkish Airlines again - their customer service is appalling
As always, you have again provided excellent service and professionalism. I look forward to contacting you again in the future.
Louise Spencer is polite, courteous and engaging. She did an outstanding job organising my holiday and I look forward to booking with her again.
10/10 again, as always!
I have been using DialAFlight for years and have recommended them to a number of people. Excellent, friendly and professional service every time.
Clark was excellent, dealt with all my additional questions and helped me when I was struggling with check-in. Felt very reassured he was on the other end of the phone/email if I needed anything
Professional, customer focused service by Kirsty - thank you.
Dominic has helped us with our holiday flights and hotels for the past few years. If he is not in the office one of his colleagues has always managed to sort us out. We are delighted with the services you offer and always recommend you to friends.
Friends recommended DialAFlight, and we were impressed with the service all round. Cannot thank Charlotte enough for attention to detail and effort to get us the best booking and follow up.
Thanks Stacey, superb yet again.
Excellent service as usual, thank you to Dominic and his team
Everything went as it should.
Ross is a brilliant travel agent and always goes above and beyond to provide high quality and friendly customer service - I wouldn’t go anywhere else to book. Highly recommended.
Superb service and would use again. Thoroughly recommend
As always the customer service was excellent and I was helped with any questions
We had to call for reservation numbers in order to check in. Please send as part of the information you provide. Our luggage got lost.
Neil nailed it! We absolutely loved everywhere we stayed that he recommended and booked for us. Fabulous trip! Very happy
You all know Roger Moore, 007? If you are too young to know what he looks like, he looks like me,' said our small, squat, spectacularly un-debonair Thai tour guide, Captain Alex, with a deadpan face.
While not exactly shaken with laughter at his wry quips, everyone was stirred by the stunning scenery at Ko Khao Phing Kan, or James Bond Island, as this place is more famously known. It became a must-see site due to its double-O heaven setting in The Man With The Golden Gun, when Moore's Bond goes in search of Scaramanga, played with relish by Christopher Lee.
This was all heady stuff for a first-time visitor to Thailand, an exotic land that has also inspired on the big screen the sublime (The Beach) and the ridiculous (The Hangover, Part II).
Many writers, from Somerset Maugham to Graham Greene, have fallen for Thailand's bars, silk, curry and hospitality. Its ancient history, temples, islands and beaches, as well as the gentle people of unrivalled grace, have made it endlessly enchanting.
A small bit of detective work led me to deduce that John le Carré found his original inspiration for The Night Manager - his thriller televised this year - in Thailand after staying at The Mandarin Oriental hotel in Bangkok, on the banks of the Chao Phraya river.
I discovered his fascination for the legendary hotelier Kurt Wachtveitl, famed for decades for arranging everything with charm and discretion, just as we saw Tom Hiddleston's character do in the BBC series. More later about le Carré, a drunken night on champagne, and his eternal gratitude to the night manager.
But first back to James Bond Island. This speck in Phang Nga Bay is firmly on the tourist track as boatloads arrive to get their fix of the legendary spy.
Indeed, everyone else on our boat seemed to think they were wannabe secret agents, as the men stripped down to Daniel Craig-style swimming shorts and the women wore Bond-girl bikinis. They also donned their best Bond-villain shades for selfies in front of the limestone outcrops.
Captain Alex's tour included kayaking into sea caves, shopping for silk and a lunch of fresh grilled fish, before driving back to the Banyan Tree Hotel in Phuket, a tranquil base where smiling courtesy is second nature to its staff.
Phuket became a favourite destination of backpackers in the 1960s and 1970s thanks to its sleepy beauty and sensational beaches, and luxury hotel chains soon discovered its appeal.
Many of the villas in the Banyan have a private pool, and you can have spa treatments in your garden overlooking the lagoon. Bicycles make it easy to get to and from the main lobby and its zen-like spa.
The starting point for my trip before heading to Phuket was Bangkok and the splendid Mandarin Oriental Hotel. Leave so much as half an apple in your room and it will be replaced within the hour. As well as supreme service, there is nothing the staff haven't seen, from Billy Idol smashing up his suite to Somerset Maugham fighting off a bout of malaria.
Some simple sleuthing persuaded me that le Carré first came across his inspiration for The Night Manager here. The clues were staring me in the face in the le Carré suite on the tenth floor.
A typed letter from the author is framed on the wall. He thanks the hotel manager for the incredible care and hospitality, having arrived 'tired, dusty and unannounced' after a 'swing through divided Laos' while researching his novel, The Honourable Schoolboy.
He recounts how he met up with a friend in the hotel and drank copious amounts of champagne, which annoyed a journalist from 'a lofty London paper' who was also staying there. 'I fear we may not have seemed as funny to him as we did to one another.' A year later, when The Honourable Schoolboy finally appeared, the same correspondent took time off from his political musing to give it a perfectly dreadful review.
The fact that le Carré bothered to send such a letter to the manager indicates his fascination at how Kurt Wachtveitl looked after him and the dozens of others guests, all seemingly effortlessly.
Incidentally, the room opposite le Carré's is the Barbara Cartland suite, for those who are more inclined to soft romance than spy thriller.
Just outside the hotel, Bangkok shows all its buzz and brashness, with street food, shopping (incredible silver), mai tai cocktails at sunset at bars both grand and grubby.
There has always a sense of being about to enter the land of all possibilities, be it The Beach, Bridge On The River Kwai, or Bond. Just remember not to turn it into The Hangover…
First published in the Mail on Sunday - October 2016 More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements