Your calls always answered within 5 rings.
As always Cameron has provided an unrivalled service … that’s why we keep coming back
Gino, another fabulous trip. Thank you.
Good customer service
Great flight choice and booking experience
Good personal service
I've used DialAFlight for a few years now and always found them helpful
Have booked flights through Ethan several times and find the service very professional and friendly
As always, Lauren was fantastic. Phenomenal service
Fraser helped me through the process of flying to Bali on my own, after the loss of my husband, and I am 79. But I remembered everything that he told me and everything went perfectly. He was very kind and compassionate, when I need to book my next adventure, I will definitely be contacting him again.
We were treated so well with Kennedy we have booked further flights in January. The service is superb
All the travel and flight plans you arranged for my trip to Cambodia went without a hitch.
Second time using DialAFlight, this time for a big family holiday. Planning felt easy and organised - everyone was super helpful when we had any questions or issues especially Eric. The holiday was incredible and flawless. The effort and personal touch DialAFlight has and how easily contactable they are - Just everything was dealt with professionalism and with ease. Thank you again for another memorable trip!
Excellent service as always
Thanks Brody. Had a great time. Loved Japan
Excellent service once more. Thank you..
Bespoke service with excellent customer care from Kieran. Thank you so much.
The travel arrangements were seamless.
Oscar took care of everything really well - so helpful with finding the most amazing hotel in Lombok that made our trip very special. Excellent customer care and personal service.
I would never go to any other company than DialAFlight. I trust them implicitly.
As always trip was excellent arranged by Saf Patel
Wonderful trip! The support given around a last minute change in accommodation was fabulous.
Kennedy has been superb
Thank you all - our flights were amazing and the app was brilliant to use too
Everything was very simple and straightforward. Very easy to deal with and better than missing potential pitfalls on websites.
The flight from Abu Dhabi to Singapore was delayed by approx 17 hours which meant a lost day of our holiday.
Glen is my go-to guy for my holidays forever.
Hated Narita airport. Haneda is much better.
Sean was amazing as always.
All worked really well
Best customer service ever!
Many a tropical paradise has snakes in the grass – figuratively, if not literally. Maybe there are jet-skis in the bay or biting insects.
You think you've found heaven – but there's a chance of disappointment.
However, The Datai is perfect. This five-star resort is set in lush rainforest on the north-west corner of the Malaysian island of Langkawi, an hour's flight from the capital, Kuala Lumpur.
An impressive place
There are a total of 121 rooms, suites and villas. The main building stands on a steep hill. Below lie the individual villas, hidden among trees that descend a quarter-mile to the beach.
The hotel has recently had an extensive renovation - but under the supervision of the same architect who worked on the original construction in 1993 to make sure the unique 'Datai DNA' was retained. So all the rooms and villas have been delightfully refreshed and there is a new nature centre to underpin the resort's focus on sustainability. And there's also a new health club right by the beach.
We are visiting this fine retreat for the second year running. Nothing is less than wonderful. At The Datai, every day seems better than the last.
What to expect
The weather, outside the rainy season, which starts in April, is hot but not humid; a breeze keeps the sun's effects in check. High season runs from Christmas to the end of March, then resumes in August.
The private beach is one of the most beautiful on Earth, and runs for a third of a mile below the loungers of the beach club, where we sip cocktails and savour seafood linguine for lunch.
There are four restaurants, in which 60 chefs produce a range of European, Malaysian and Thai food which is never less than delicious – and they also have a good children's menu. And there is the Lobby Lounge for light snacks.
Perhaps to celebrate a special occasion, or just if you feel like it, The Datai can also create a personalised candlelit dinner on the beach for you.
Penny, my wife, accuses me of committing genocide on the local prawn population – but my, they are superb, served with a range of spicy sauces that never get boring.
I pig out on scallops and octopus slices, served on a bed of celery puree with tamarind sauce, followed by lobster medallions and... well, I could go on endlessly.
Penny and I are the world's worst golfers, but play a couple of times a year. The Datai course must be one of the loveliest anywhere, with the sea almost lapping some of the greens. Others lie beneath a towering virgin mountain. I lose more balls than I can count by smiting them into the neighbouring rainforest – but recover plenty by wading into streams where other players have not bothered to retrieve them.
Blissful days
We swim a lot. We collect shells. One evening, we embark on a sunset cruise aboard the hotel's delightful replica Malay sailing vessel.
Penny's favourite active outing is our attempt to circle the bay while standing upright on a paddleboard.
Both of us decide this is pretty good going for a 70-plus-year-old. All around us, young things are falling off their boards. Not that I am any better. My giraffe-like frame cannot hold its balance for more than ten seconds.
Many of the guests are British, many of whom have been holidaying here for years. One-third of the hotel's business is repeat, which is always a good sign – and many of the 420 staff have worked at the resort for more than ten years.
Most visitors stay at least a week, and linger for as long as a month.
Penny strolls to the beach and has the thrill of seeing a big sea otter only a few yards distant, up a little creek. The butterflies are fabulous, too, and the hotel offers guided nature walks as part of its package.
A reason (or two) to return
Fantastic food, natural beauty, stylish simplicity and blissful comfort are the selling points of The Datai. The Malaysians are wonderfully friendly hosts and nothing is too much trouble.
I will not be popular with our fellow guests when we return next year – as we certainly will – for whispering The Datai secret. But we love the place, and it seems mean to keep it to ourselves.
I have stayed in few resorts where we have experienced such contentment, and that sensation is worth a king's ransom.
First published in the Mail Online - November 2018
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements