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Kieran assisted us in our booking to Singapore to celebrate our 40th wedding anniversary. He informed the hotel and in turn they decorated our room for us. I would definitely recommend DialAFlight to family and friends.
The VIP lounge at Heathrow was dreadful! Do not send people there. The tour was excellent and our guides superb. All hotels great apart from HK. Thanks Ivor for organising such a fantastic, once in a lifetime trip!
Paige was excellent. She listened to what we wanted, we discussed options and she delivered exactly what we asked for.
My original flight via the Middle East was cancelled, so I booked a direct flight from Heathrow. While I was away Elliot Webb from got my cancelled flight refunded for me
Prompt communication and personal service at all times. Very happy with Jade's help
Brilliant staff - especially Orlando and billy.
Whole experience of booking flights on both sides of the world was faultlessly excellent. Great job team
DialAflight is a good company especially Gavin who helped me a lot.
There were a few glitches but the support was terrific and I thought it was a great service .
Connie was excellent throughout and I would highly recommend her
I was booked into Red Roof Inn in Tokyo. Whilst this hotel was perfectly adequate it was a half hour journey by taxi each way from Haneda Airport and the two taxi fares cost around £50. It might be better if you recommend to other travelers that they stay at the hotel inside Terminal 3 at Haneda, as we did at one point in our tour, then you can go straight from breakfast into the check in area. It maybe more expensive than Red Roof Inn but when you include the taxi fares I doubt if it by much and certainly would be more convienient.
Organised flights that went smoothly agai. You can always rely on DialAFlight to do a good job
James was a star from the get go. A fast efficient and friendly service. Awesome booking experience
One of the hotels arranged was below parr (Andaman Seaview Hotel in Phuket). Apart from this everything else went according to plan and was as expected.
Tristan deserves recognition for his knowledge and for exceeding my expectations. Great service as always.
Have asked for Eric and his team for many years now. Gold star service.
Always friendly and helpful. Used DialAFlight for years.
Greg was great at booking our flights and it was reassuring to know that he or one of his colleagues was at the end of a phone should we have any issues while on holiday.
Jonathan always deals with me - would rate him 100 per cent
Jamie was very helpful and his recommendation to fly with Turkish Airlines worked well for me.
A fantastic service from you guys. Thank you for making our holiday a super experience.
A1 company - highly recommended
Good compromise suggested by Marie to save us money. Thank you
Good personalised service
Great service - will use again in the future
Paige has been amazing. She listened to our wishes and came up with the goods every time. And we were especially grateful that she managed to secure alternative flights to Tokyo when the war in Iran kicked off.
Fabulous trip - all went to plan!
Thank you for everything - a holiday to remember!
Everything went very smoothly - thank you
Amazing service as always, thank you so much
Many a tropical paradise has snakes in the grass – figuratively, if not literally. Maybe there are jet-skis in the bay or biting insects.
You think you've found heaven – but there's a chance of disappointment.
However, The Datai is perfect. This five-star resort is set in lush rainforest on the north-west corner of the Malaysian island of Langkawi, an hour's flight from the capital, Kuala Lumpur.
An impressive place
There are a total of 121 rooms, suites and villas. The main building stands on a steep hill. Below lie the individual villas, hidden among trees that descend a quarter-mile to the beach.
The hotel has recently had an extensive renovation - but under the supervision of the same architect who worked on the original construction in 1993 to make sure the unique 'Datai DNA' was retained. So all the rooms and villas have been delightfully refreshed and there is a new nature centre to underpin the resort's focus on sustainability. And there's also a new health club right by the beach.
We are visiting this fine retreat for the second year running. Nothing is less than wonderful. At The Datai, every day seems better than the last.
What to expect
The weather, outside the rainy season, which starts in April, is hot but not humid; a breeze keeps the sun's effects in check. High season runs from Christmas to the end of March, then resumes in August.
The private beach is one of the most beautiful on Earth, and runs for a third of a mile below the loungers of the beach club, where we sip cocktails and savour seafood linguine for lunch.
There are four restaurants, in which 60 chefs produce a range of European, Malaysian and Thai food which is never less than delicious – and they also have a good children's menu. And there is the Lobby Lounge for light snacks.
Perhaps to celebrate a special occasion, or just if you feel like it, The Datai can also create a personalised candlelit dinner on the beach for you.
Penny, my wife, accuses me of committing genocide on the local prawn population – but my, they are superb, served with a range of spicy sauces that never get boring.
I pig out on scallops and octopus slices, served on a bed of celery puree with tamarind sauce, followed by lobster medallions and... well, I could go on endlessly.
Penny and I are the world's worst golfers, but play a couple of times a year. The Datai course must be one of the loveliest anywhere, with the sea almost lapping some of the greens. Others lie beneath a towering virgin mountain. I lose more balls than I can count by smiting them into the neighbouring rainforest – but recover plenty by wading into streams where other players have not bothered to retrieve them.
Blissful days
We swim a lot. We collect shells. One evening, we embark on a sunset cruise aboard the hotel's delightful replica Malay sailing vessel.
Penny's favourite active outing is our attempt to circle the bay while standing upright on a paddleboard.
Both of us decide this is pretty good going for a 70-plus-year-old. All around us, young things are falling off their boards. Not that I am any better. My giraffe-like frame cannot hold its balance for more than ten seconds.
Many of the guests are British, many of whom have been holidaying here for years. One-third of the hotel's business is repeat, which is always a good sign – and many of the 420 staff have worked at the resort for more than ten years.
Most visitors stay at least a week, and linger for as long as a month.
Penny strolls to the beach and has the thrill of seeing a big sea otter only a few yards distant, up a little creek. The butterflies are fabulous, too, and the hotel offers guided nature walks as part of its package.
A reason (or two) to return
Fantastic food, natural beauty, stylish simplicity and blissful comfort are the selling points of The Datai. The Malaysians are wonderfully friendly hosts and nothing is too much trouble.
I will not be popular with our fellow guests when we return next year – as we certainly will – for whispering The Datai secret. But we love the place, and it seems mean to keep it to ourselves.
I have stayed in few resorts where we have experienced such contentment, and that sensation is worth a king's ransom.
First published in the Mail Online - November 2018
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