The hotel would not accept that the room had been pre-paid. When I contacted Karl he quickly sorted it out. Sadly, the hotel made another error and tried to charge me again on checking out. This time a member of Ryan's team stepped in and sorted it out.
Lloyd our was extremely helpful and knowledgeable
Very, very good service and helpful staff. I dealt with Ross who's brilliant. Everything went smoothly and not a bad thing to say about the whole trip.
Great team. We always try to deal with our favourite agent as he and his buddy are so knowledgeable and professional. Thank you for arranging yet another great holiday
All went well
This was a family holiday with our children, partners and grandchildren. There was a great deal of planning and organising needed and Bobby made all the necessary arrangements to ensure that every detail was covered.
Reggie was amazing from start to finish. We had an awesome time. Only downside was the sat nav didn’t work in our vehicle.
As always, excellent on all counts. Staff helpful and courteous and now look forward to the same with our September flights to Corfu.
Scott was very efficient and helped sort out our query
Love that you always feel like a valued customer regardless of who you talk to, everyone is always helpful and personable. Love talking to humans and not hearing an automated system when I call! Jane is just the best, offering flexibility where possible, offering alternative suggestions if needed, and even continues working on our booking in the background in case better offers come up
DialAFlight truly delivered, we had an excellent experience
Thank Adele for her attention and help.
Arrangements for internal US flights were not made clear when booking confirmed but help over internet was excellent.
The flight downgrade by VA was ably understood by Julie and as I was eventually reinstated in Premium all was finally right with the world. Still did not like the way VA at Heathrow caused the upset though ...
Always there for you and reliable.
Tristan helped us brilliantly to ensure our trip went well.
Very helpful when I had a query
Karl is always helpful and efficient.
From when I started my journey, arrived in the USA, service at the hotel, and returning back to the UK DialAFlight served me well
Very helpful and booking for flights and hotel worked out well
Our travel manager Mark did a brilliant job in arranging our holiday, great hotel , flights and price .
Fergus was a pleasure to deal with very responsive and friendly. All the staff I dealt with were professional and willing to help.
I was very happy with the service I received from Mason. I would definitely recommend DialAFlight to a friends and family. As I will soon be booking my next holiday through Mason...
Very easy and well organised
Excellent service as always.
Superb service - will definitely use again and will certainly recommend to friends and family
All went ok. Thank you Rico
Will be in touch again soon!
Everything went as discussed with Jade at the time of booking, will definitely be back when I book my next flight.
Bobby Tuggey was professional to the end. It was a pleasure to do business with him and it made our trip to America so easy and straight forward many thanks.
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