Your calls always answered within 5 rings.
Billy has exceeded our expectations.
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Arthur was so helpful he went above and beyond to ensure we had a good holiday. Highly recommend.
incredible service as always. Thank you Dexter
Can not thank you enough for your wonderful service. I have given your number to my friends and family. Highly recommended
I had loads of issues due to flight cancellation but no fault of DialAFlight
It was 5 star all the way
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Helpful and dependable as always
Everything was great from booking our holiday to arriving back home. Special thanks to Helen Jones for taking care of it all, great job.
As usual, the whole process was made easy and we received excellent service from DialAFlight. Continue to recommend to everyone!
Kennedy is a pleasure to deal with and always gives us the best advice on the UAE products.
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Wonderful holiday, all planned and booked excellently, thank you
Friendly, patient, informative
Ryan was great and did everything to support and enhance our holiday
Well organised and recommended holiday. Thank you Gavin
Hope to return to the hotel next year.
Responsive, friendly and knowledgeable - would recommend every time
Dexter is extremely professional and friendly. He was also extremely prompt with responding to any concerns and issues.
First class, friendly and informative customer service. Thank you. In particular Mia, Darren and Regan. All our expectations were exceeded
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Never disappoint. Incredibly efficient and friendly and able to find great prices on flights.
Everything ran smoothly thank you. Excellent service.
Thank you so much for our wonderful experience. Etihad was A1 with its service. Thanks to Ryan for taking care of our booking. We look forward to travelling with you soon.
Bill Naylor was excellent as always planning my trip.
Excellent as always. Keep you informed and phone to wish you a good holiday a few days before you go. Best customer service I have experienced AND answer the phone immediately!!
Ash was top draw, very knowledgeable and his recommendations were spot on.
Would have been good to have been advised by you that our trip to Oman took place during Ramadan!
Thank you to Cody, he is first class and an asset to your company! Would highly recommend!
Some of us just don't do theme parks. The last time I went on a rollercoaster (by mistake, thinking it was a scenic water ride), I was green for the rest of the day.
So when my husband suggested we should take the children to Orlando in Florida, we came to a compromise. I would find as many alternative activities for the family to enjoy, on the understanding we would never set foot in a theme park (not one with adrenaline rides anyway). The children, Ella, 11, and Ollie, 8, were sure I would relent once we got there.
While there's nothing particularly scenic about Orlando's main drag - the sprawling International Drive, with its huge shopping malls and eat-as-much-as-you-want buffet restaurants - if you drive south for 30 minutes to the Central Florida Everglades in Kissimmee, the scenery changes completely.
You can whizz through wetlands which stretch in either direction in an airboat at Boggy Creek Airboat Adventures. Out on the water, we see alligators basking in the sun, their heads emerging from the murky depths. The children squeal with delight.
On land, there's a replica Native American village, where we learn about the Jororo Tribe, which once lived on the Kissimmee River, from a local. The children love his body piercings and tattoos.
To get close to the alligators, we head to Gatorland . The wildlife park has been dedicated to 'gators great and small for more than 70 years, and is 20 minutes by car from International Drive.
We goggle at 14ft monsters in the breeding marsh, feed medium-sized alligators bait, and see the razor-sharp teeth of beady-eyed babies.
As if we were in any doubt, The Gator Jumparoo and Up-Close Encounter shows, where keepers show off the power of some giants, demonstrate only too clearly that alligators are not to be messed with.
They don't call Florida the 'Sunshine State' for nothing. Orlando has year-round sun. So for a day in the shade, we head to WonderWorks, an indoor 'edutainment' centre on International Drive, which promisingly offers exploration and learning at the same time.
I feel smug that I am ticking the 'good parent' box, in zones including 'natural disasters' and 'space exploration', where we experience a hurricane and earthquake and take on a glow-in-the-dark rope course.
There are no big rides at WonderWorks, but head to ICON Park, less than a mile way, and you'll find a 400-ft observation wheel, where the far-reaching views stretch to the East coast.
Nights out on holiday can be restrictive with children, but at Old Town Kissimmee we join petrol heads in a gleaming Chevy from across the region for the Saturday night Classic Car Cruise.
Get lucky and you'll see a real rocket launch at Kennedy Space Center Visitor Complex on Merritt Island, just under an hour's drive from Orlando.
We get very lucky indeed, watching a satellite shoot into space. In the centre itself, there are enough exhibits to visit over several days. Walk underneath the suspended 364ft-long Saturn V, the largest rocket ever flown, and you feel very small.
Ella is particularly interested in the Heroes & Legends area, which documents the success of space pioneers. My husband is so impressed with the dramatic recreation of the 1969 Apollo 11 launch from the actual operation room used on the day that he goes back for more.
It was the children who spotted Epic McD, the world's largest entertainment McDonald's on West Sand Lake Road, not far from International Drive. It turns out to be a good find.
As well as a free soft play area, there's an arcade of 50 games with pre-loaded money cards.
Taking children shopping is an endurance test, but at Florida Mall the hands-on Crayola Experience helps a lot. Here we make personalised crayons.
Buying time for grown-up purchases of cut-price sportswear, my husband promises the children we'll later visit the huge M&M store.
Back home, Ollie has an alligator claw keyring from Gatorland, while Ella has a personalised Chevy number plate on her wall.
And no one asks why we didn't do theme parks.
First published in the Daily Mail - February 2020
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