As always DialAFlight did an excellent job to find us a flight home when the airline didn’t bother to answer our email. We went all round the world and not one flight was delayed - if there was a time change we got an email to notify us.
Amazing service from Declan, during the worry of Covid-19. He swiftly arranged changes for our daughters' return flights from USA to be brought forward. Managed to get them on a flight within 48 hrs! Such a relief for us with the awful situation and would not use anybody else but this company. Been using them for over 3 yrs, excellent service every time.
Thanks for getting me home Owen
Stepped up to the plate in difficult circumstances
The last BA flight to leave Miami for the foreseeable future! You did your part but we felt BA could have done very much better in respect of the alcohol and food service (or lack of) on a club class flight
Doug was excellent as always
Thanks again Eric and team. You got me home after my flight was cancelled. Hope you are all safe and well and that I can book with you again after all this madness is over!
Faced with flight cancellations due to Covid19 the team did everything to get us back home to the UK - many thanks
Big thanks to Roy and Elliot who are real superstars and gave excellent customer service. I remembered that I flew a few years ago and booked with DialAFlight and that the service was good - and lo and behold I got the same guys/team again. Please pass on my thanks to them for changes that were made to my flight- I just about made it out in the nick of time before they closed all the airports!
Very happy with the service. Many thanks to Kelly who made me feel at ease. In future all my travel will be booked through DialAFlight.
Would like to mention Bailey who was fantastic when I was quite stressed about getting my daughter home and changing her flight. He was brilliant and made everything very straightforward. I have recommended DialAFlight to lots of my friends - no-one else I would use.
We’ve “shopped” with you for years and never doubted your professionalism, commitment to your customers and your very competitive prices. However, when we recently had to abort our travelling and get home, from the USA, you came into your own. Sean was wonderful and got us new flights in minutes. It made a very stressful time much more bearable and manageable. This was whilst a friend was simultaneously trying to get information and change her flights with on online provider. She was on the phone for 5 hours!
Excellent service - Scott was very helpful. He went the extra mile to make sure that we were able to get home in these very uncertain times and followed up with a call just to make sure that everything had been good
Always so helpful
Cannot rate you highly enough. Got us home from USA with minimum fuss in these troubled times. Will tell all far and wide how good you are.
Many thanks to Declan who was very pleasant whenever we spoke to him, and very supportive when we had flights cancelled. Well done!
Thank you so much especially to Roy, Elliot and all the other members of your team who went to extraordinary lengths to help me get home to the UK in these challenging times. I really appreciate the care and attention and will certainly continue to recommend your service to others.
Zayne again bent over backwards to help in these uncertain times. He made everything easy and put us at ease. We would not deal with anyone else
Can’t praise DialAFlight enough. Adrian was able to help us to return to England from the USA by working on our behalf to get us an earlier flight home. We are so grateful for his help
Your advice and help were spot on. Jay is a star. Home safe and delighted we chose to book flights through you,
After finding out twice that our flights were cancelled and offered a flight home by Delta and an unsuitable alternative we contacted your emergency department. They could not have been more helpful in sorting out an alternative flight. I would like to thank all your staff especially Rory who we have contacted for all our travel arrangements for the last three years.
We had to change our flight back home because of the covid19 situation. I phoned the emergency number and a very nice young man named Shane sorted out our change of flights. So glad I booked with DialAFlight.
As always Manny goes above and beyond. With my daughter's flight being cancelled Manny actually called me the same evening to rebook an alternative flight. Simply the best!
Acted quickly to get us home from USA during corona crisis. AA changed the flight you booked twice and rerouted us through JFK but at least we were on the list. Thank you Cooper and Stafford
Excellent service in a difficult situation returning from the States early because of CV. Again DialAFlight have ‘come up trumps’.
Thanks Chris for getting me home safely. Hope you and your staff keep well. Hopefully booking again once madness dies down.
I had to get back from USA early as they cancelled my flights. Leah was exceptional and got me sorted out and reassured me despite her being ill herself. What an asset to your Company. I have told all my family and friends how great you are. My American friends were amazed how accessible Leah was and how quickly issues were sorted out. Fantastic!
Support was second to none
Michelle is amazing. She has been booking my travel now for over four years and having flown to New Orleans during the COVID situation only to have to return two days later Michelle cancelled all our hotels and found us flights to return home within minutes of making the phone call. Amazing.
Reid and his team are marvellous
The evening slams into action with a long blast of brass. Ronell Johnson has swung to his feet and is squeezing every last bit of jazz out of his trombone.
Rickie Monie, meanwhile, is tinkling the ivories at frantic speed. I'd been told the Preservation Hall in New Orleans was the place to see live jazz, but never realised it would be as moody-blues as this.
All the local jazz legends have blown their trumpets here, from Punch Miller and George Lewis to Sweet Emma Barrett and The Humphrey Brothers. The Preservation Hall continues to attract the best acts.
FINDING THE MUSIC
Jazz is everywhere in New Orleans - in the bars, in the streets and in the psyche. This, after all, is the city of Louis Armstrong, who played his way to fame on the paddle-steamers that plied the Mississippi river.
This, too, is where the early jazz legends Buddy Bolden and Jelly Roll Morton once jammed through the night. Their local haunt, the Little Gem Saloon, has recently reopened and serves cocktails and food along with the music. Even those paddle-steamer river excursions still serve up jazz with their Creole cuisine.
'Welcome to New Orleans,' whoops the compere at the Preservation Hall in a pause between acts. Welcome indeed. New Orleans has to be the funkiest city on earth, where the
streets are filled with buskers and the back-alleys packed with cocktail bars. They even have drive-thru daiquiri bars where - I kid you not - the daiquiris are sold by the gallon. A visit to Louisiana's most beguiling city ought to begin with a government health warning: this is a place that takes partying very seriously.
The wildest district is Bourbon Street, the setting for some of America's most outlandish clubs, strip-joints and cocktail bars. It's about as raw as it gets.
Women dressed in knickers and nipple-tassels parade the street touting for photos ($1 a snap) while men hang out in doorways drinking 'hand grenades', a Bourbon Street speciality that will blow your socks off. It comes in a yard-long vessel that's tinted green and shaped like a grenade at the bottom. The recipe is a guarded secret.
FINDING THE CALM
Apart from Bourbon Street's excesses, the rest of the city winds down to a gentler pace at around midnight. Then it's back to the hotel - in my case, the historic Maison DuPuy - where the party continues in the inner courtyard at a more subdued pace.
In 2005 Hurricane Katrina caused catastrophic devastation. More than 1,200 people died and 400,000 left homeless. An excellent (if sobering) exhibition in the city's Presbytère - a branch of Louisiana State Museum - recounts the horror as the levees collapsed and a tidal wave hit the residential quarters.
THE FRENCH QUARTER
The only part scarcely touched was the historic French Quarter, home to many of the oldest buildings, jazz clubs and museums. 'New Orleans is not an American city,' explained John, my guide. 'It's half European, half African. It's unique.'
Founded by the French, ceded to the Spanish, sold to the Americans and besieged by the British, it was populated for much of its history by slaves from Africa. Allowed one day off work each week, they would congregate in local parks and improvise the musical riffs of their African forbears. This was how jazz was born.
Jackson Square is home to fine museums: the 1850 Museum, the Cabildo - the old town hall - the Presbytère and nearby Gallier House, with a preserved mid-19th century interior.
In the French Quarter, head to the Gumbo Shop restaurant to sample typical New Orleans fare: shrimp Creole, seafood gumbo (a thick Creole soup) and deep-fried alligator (straight from the swamps surrounding the city).
But I'm in need of a cocktail and take myself back to Bar Tonique, which serves the best sazerac in town (New Orleans's signature cocktail: cognac, absinthe and a shot of local Peychaud's bitters.) As the sun oozes itself into the Mississippi, I down a couple before taking myself back to Preservation Hall.
There's no Ronell Johnson on tonight's programme. But local star Clint Maedgen is on the sax, and that'll do for me.
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