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Trip went great thanks to Vinnie for his excellent service again.
Colin and his colleagues went over and above to ensure I got onto the flight I needed, renewing my booking whilst I needed time securing insurance cover , and steering me in the right direction to find insurers I could use
Lloyd and his team are always helpful and reliable
Everyone in the team was really helpful.
As usual, top quality service from selection of best option through to personal attention to ensure all arrangements are in place.
Excellent service from Matt. Thank you
Jeff is incredibly helpful and efficient!
Really happy with the service from start to the end. Thanks to all for making this so easy for me - a happy customer.
Very helpful, great to have point of contact in uncertain times
Joey and his team were very professional and kept in contact regularly throughout our booking process. The team was even courteous enough to walk us through all the intricacies of flying during the pandemic.
Easy and excellent booking from Noah. I would recommend him to friends and colleagues
Jenson, as ever, has been highly efficient and so helpful in enabling this trip to happen at all during these uncertain times. He's kept us informed along the way and we're very grateful. We will certainly come back, as we have done over the past 10 yrs of booking through him, and have always been nothing less than confident in what he's offered knowing that his options are well chosen and we're always given nothing less than a great service.
Amazing service. Kept me informed as flights kept being changed by the airline. Great personal service.
Watch out for airline seats that seem the same size as others but are actually smaller and awkwardly placed. The seat I ended up in was off centre.
A huge thank you to Jessica and Howard. We had a wonderful trip. Planned well in advance we had to go to them a few times for adjustments and they were helpful with advice on bookings with reimbursement due to Covid uncertainties. The flights all worked, the rental car arrangement too and being able to make the reservations with a deposit and pay balance closer was also a benefit.
Gave me all the time and attention I needed. Thank you
Niall is brilliant: incredibly friendly, efficient, and professional. He also saved me lots of money. I can’t rate him highly enough.
Zac did a fabulous job putting multiple international flights and rental cars together. Super job, as he always does
Staff are always polite, friendly and helpful
Anthony is always so helpful
I had a one hour transfer at Heathrow which my agent changed to a six hour so I didn't miss it but I got there in time for the 1 hr and having to wait in the airport was uncomfortable.
Generally very good, no issues other than flight delays with Delta
Incredibly helpful as always
You are the ONLY travel agent I would trust! You are terrific and do the best possible for your customers. I have recommended you at least 3 times since my trip.
Fantastic company, staff very helpful and you get a personal experience. Would fully recommend. Had to change flights a few times for my son, they did this with ease and the experience has been a positive one.
You were amazing during a very sad and stressful time. You were able to make all the necessary changes to my trip to allow me to spend my dad's last days in hospice with him. I will be forever grateful.
Raj helped take the stress out of planning my trip.
Once again, excellent service from Gareth and his team.
DialAFlight does what it says! The staff are very helpful and I would definitely use and recommend them to my friends and colleagues
Amy was the most helpful and accommodating travel agent I have ever dealt with. Due to both personal circumstances and the impact of COVID-19 the travel dates had to be changed numerous times and Amy immediately produced solutions on every occasion. I will definitely use DialAFlight in the future and have no hesitation in recommending to others.
The evening slams into action with a long blast of brass. Ronell Johnson has swung to his feet and is squeezing every last bit of jazz out of his trombone.
Rickie Monie, meanwhile, is tinkling the ivories at frantic speed. I'd been told the Preservation Hall in New Orleans was the place to see live jazz, but never realised it would be as moody-blues as this.
All the local jazz legends have blown their trumpets here, from Punch Miller and George Lewis to Sweet Emma Barrett and The Humphrey Brothers. The Preservation Hall continues to attract the best acts.
FINDING THE MUSIC
Jazz is everywhere in New Orleans - in the bars, in the streets and in the psyche. This, after all, is the city of Louis Armstrong, who played his way to fame on the paddle-steamers that plied the Mississippi river.
This, too, is where the early jazz legends Buddy Bolden and Jelly Roll Morton once jammed through the night. Their local haunt, the Little Gem Saloon, has recently reopened and serves cocktails and food along with the music. Even those paddle-steamer river excursions still serve up jazz with their Creole cuisine.
PRESERVATION HALL
'Welcome to New Orleans,' whoops the compere at the Preservation Hall in a pause between acts. Welcome indeed. New Orleans has to be the funkiest city on earth, where the
streets are filled with buskers and the back-alleys packed with cocktail bars. They even have drive-thru daiquiri bars where - I kid you not - the daiquiris are sold by the gallon. A visit to Louisiana's most beguiling city ought to begin with a government health warning: this is a place that takes partying very seriously.
The wildest district is Bourbon Street, the setting for some of America's most outlandish clubs, strip-joints and cocktail bars. It's about as raw as it gets.
Women dressed in knickers and nipple-tassels parade the street touting for photos ($1 a snap) while men hang out in doorways drinking 'hand grenades', a Bourbon Street speciality that will blow your socks off. It comes in a yard-long vessel that's tinted green and shaped like a grenade at the bottom. The recipe is a guarded secret.
FINDING THE CALM
Apart from Bourbon Street's excesses, the rest of the city winds down to a gentler pace at around midnight. Then it's back to the hotel - in my case, the historic Maison DuPuy - where the party continues in the inner courtyard at a more subdued pace.
In 2005 Hurricane Katrina caused catastrophic devastation. More than 1,200 people died and 400,000 left homeless. An excellent (if sobering) exhibition in the city's Presbytère - a branch of Louisiana State Museum - recounts the horror as the levees collapsed and a tidal wave hit the residential quarters.
THE FRENCH QUARTER
The only part scarcely touched was the historic French Quarter, home to many of the oldest buildings, jazz clubs and museums. 'New Orleans is not an American city,' explained John, my guide. 'It's half European, half African. It's unique.'
Founded by the French, ceded to the Spanish, sold to the Americans and besieged by the British, it was populated for much of its history by slaves from Africa. Allowed one day off work each week, they would congregate in local parks and improvise the musical riffs of their African forbears. This was how jazz was born.
Jackson Square is home to fine museums: the 1850 Museum, the Cabildo - the old town hall - the Presbytère and nearby Gallier House, with a preserved mid-19th century interior.
In the French Quarter, head to the Gumbo Shop restaurant to sample typical New Orleans fare: shrimp Creole, seafood gumbo (a thick Creole soup) and deep-fried alligator (straight from the swamps surrounding the city).
COCKTAIL HOUR
But I'm in need of a cocktail and take myself back to Bar Tonique, which serves the best sazerac in town (New Orleans's signature cocktail: cognac, absinthe and a shot of local Peychaud's bitters.) As the sun oozes itself into the Mississippi, I down a couple before taking myself back to Preservation Hall.
There's no Ronell Johnson on tonight's programme. But local star Clint Maedgen is on the sax, and that'll do for me.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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