Based on 8983 reviews on Trustpilot
020·7962·9933
Highly recommend
Helpful, quick to respond, nothing too much trouble. Have used DialAFlight before and will definitely use them again
Great service as always. Also appreciated the pre-flight calls - nice personal touch!
Happy you managed to change our holiday as there were name problems. Will book with you again
Charlie was great as always
Trust Danny - he is always friendly, efficient and helpful.
Very good, very helpful, kept us well informed, would use again.
Fabulous staff from check-in onwards
Conrad was a great help - I’d contact him again for my next flights
Over the years we have used DialAFlight and they have always been wonderful. On our last trip to vist family in the US during Covid they couldn't have supported us more. They kept in touch whilst we were there and immediately got in touch when our flight home was changed by the airline to a day later.
Agreeable, knowledgeable staff. No traps, no bull, just good advice and efficiency
Will be booking with you for Florida in June
I would like to thank Manny who goes above and beyond. Nothing is a problem for him.
Thanks to all at DialAFlight - so helpful and polite. I have travelled with you for many years
Jessica was brilliant. She helped every step of the way, and beyond. Certainly would go through her again, plus recommend her
Excellent service from start to finish. Have used several times. Sarah is our main contact and is always helpful and knowledgable as is the rest of the team. How it should be done!
DialAFlight did an excellent job and I have recommended your service to my family and friends
Top class service from start to finish especially during this pandemic. Everything went to plan
Been booking with DialAFlight for many years. Always had excellent service and feel safe with the company
Karl has been fantastic - he made the whole process seamless
Chris was amazingly helpful. 5 star assistance. Thank you, I will be back.
Very helpful when I needed to phone from the USA for some advice about Covid regulations.
Marvellous service.
Excellent service by Jack and his team as always
Despite a great many challenges Niall dealt with all sorts of problems with humour and patience - great company!
Always a first class service from Dale and the rest of the crew.
I cannot think of any company that would have been so proactive in keeping us informed of changes during our month long holiday. Damian was very helpful and answered questions and concerns very promptly.
Thank you for your help in navigating the COVID testing labrinth. That was more complex than the last time I flew. I would recommend the ExpressTest group that opperates from the airport, as trying to patch together the three different tests from different companies was difficult to manage. They are competitive and available in the terminal at Heathrow
Clark, our travel guy is amazing! Always gives us what we want and at a fantastic price. Cannot beat the expertise he has and ideas for better hotels or air seats. Highly recommend DialAFlight
The advice and the attention to detail during a very difficult time for the travel industry has been exceptional. It has given us the confidence to travel again. Thank you Joe
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
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