We know travel experiences can be 'luck of the drawer' but our experience with your company has been great.
Great trip.
Sally as always delivered our holiday plans perfectly. Can’t imagine doing what we did and booking with anyone else!
Very flexible in helping us make last minute changes - and always available to speak to.
I have used DialAFlight for many stateside visits. Stuart was fantastic at organising my bespoke itinerary
Will always use your service
Had a few issues with car hire firm which caused some inconvenience. We fed this back to car hire firm.
Once again Nathan Sparks and his team sorted out our flights and car hire to the USA. I’ve been using them for a number of years and they never let me down. They are very professional and nothing is a problem for them.
Excellent service as usual - as we have learned from the many years we have been booking with you.
Amy as always is a delight! Wouldn’t book our flights with anyone else.
Our original flight was cancelled after a 4 hour delay sitting on a hot plane. Calvin Ali was on the phone directly to me to make sure that alternative flights and hotel had been arranged for us. As usual, flawless service. And yes, I’ve made 2 further referrals to friends following our recent trip.
Requested a last minute flight change which was accommodated by your helpful colleagues. Many thanks to Mason and his team. 10 out of 10
Excellent advice and service - Tristan in particular was brilliant
Fantastic trip, excellent price. I’ve passed on your details to friends and family and would highly recommend
We have used DialAFlight for many years and have always had great service.
Fantastic service from Niall and his team, yet again. Would recommend them for flights. Best prices, no hidden fees and excellent customer service and attention to detail.
Have been using Sadie for 10 years - would never use anyone else.
The only major issue was the hotel in New York - The Manhattan at Time Square. The hotel was extremely poor and if we had been staying longer we would have asked you to change our hotel. Staff were extremely unhelpful and a promise of a refund of local taxes did not materialise.
Our holiday was lovely - we got married in West Virginia and honeymooned in Nashville. Just a small hiccup in the airport coming home but a good holiday, thank you
Very helpful when I contacted them and nothing a bother
Amazing holiday in great part due to the help and guidance given by your excellent Travel Manager, Gary Patel. We would not hesitate to use your services again - especially if Gary is there to help out! We will happily recommend you to friends and family.
We would strongly recommend using DialAFlight. Our itinerary to Canada and USA was complicated by our choice. But it was handled professionally and with attention to detail. Nothing we asked of Ethan and Conrad was too much trouble. Out of 5 stars l would give six
Special thanks to Hayley Hawtin who did the bookings for me. It was the third trip I’ve booked with her and she is the reason why I’ll come back to DialAFlight next time.
Great communication and support during our holiday.
Trevor Henderson came up trumps. Sofitel New York was superb - great room, excellent food, helpful staff and so very conveniently located. Our flights went like clockwork. All through the booking process and right before we left Trevor was in contact to make sure we had what we needed. DialAFlight don't just sell you a holiday, they usher you through an experience.
Sebastian is very helpful, my flights and stops were great and I’ve recommended him to family who also found him very helpful.
Thanks again to Jordan and Claire for a problem free holiday.
Superb service. Definitely would and have used again - take a few minutes to ring them you won’t be disappointed
Lucy was amazing organising our holiday. I will certainly use DialAFlight again
Very helpful when I needed to check stuff
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
First published in the Mail on Sunday - April 2016
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