Always a great experience when booking with Dennis and the team.
I am looking forward to booking my next holiday with my DialAFlight
Very happy to recommend John - he is very professional and makes booking flights easy.
Fab as usual, thank you Raphael. What would I do without you?
Wayne Bailey as always excelled himself especially when we had a problem with the car rental company Dollar. He immediately responded and helped reach a solution. This is exactly why we always choose DialAFlight and Wayne!!
Excellent attention at all times by Patrick and Liam. Always available and very helpful.
Good customer care provided. Thanks to Graham
The trip was organised really well, no complaints. Apparently we were told over the phone regarding resort fees at our hotel, but nothing was put in writing, so we were surprised that it was taken at the end of our trip.
As I’ve said before YOU CANNOT BEAT EXCELLENCE.
Great holiday
Thanks again DialAFlight for your knowledge and expertise. A great team.
Shame my flight from Chicago was delayed by 3 hours. Found the BA flight A 380 very comfortable .
Mason very helpful as always when booking flights
Fraser was amazing from booking to coming back. The helpline was super useful.
As always Gino came up trumps. Thanks for recommending United Airline. Excellent service.
Thank you to Doug Scrivener for all his help once again.
Everything worked out fine.
I can't find fault with Katie Wallis or any members of her team. Please congratulate them for their diligence, friendliness and professionalism.
Many thanks again to Jordan and team. Excellent as usual
Abbie is always very helpful and sources good flights for us at a reasonable price. I go to her now for all our journeys
Great customer service - all questions answered professionally by Brody Letchfield.
Excellent as usual
Really pleased with the service I always receive from Michael Millward, please pass on my thanks.
The Aer Lingus Lounge in Chicago was unacceptable. There were no windows, no toilets /washrooms and the place stank of aircraft fuel coming through the a/c. It was the only blot on the trip.
Appreciated the call before we went to check everything was OK. Any queries were answered promptly.
Everything went to plan and a big thank you to Connie Lau again who has organised many flights for us to the USA
Exceeded expectations.
Everyone was very helpful right up to a last minute query.
Perfect service from the team expecially Richard Stumph, who went over and above for us two seniors. A big thank you .
Splendid service
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
First published in the Mail on Sunday - April 2016
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