What 17298 customers think of DialAFlight customer service

Thank you for sorting travel plans and then helping with a cancelled connection and new car hire. Fab service and invaluable

Samuel was a great help throughout the whole process. Thank you very much. I will definitely be using your company again.

Couldn’t have been better!

Michele and the team were fantastic again,

Nice to see someone take an interest after transactions are completed and offer help at every stage and even take time to answer even the most random or stupid questions Thanks for your help - will use again and will recommend.

Top rate support from Adam. Holiday was very well planned and took a lot of the stress out of booking

Excellent service and competitive prices, thanks for a great trip

Jay was fantastic and really looked after. I couldn't have asked for more. First class service.

Very good customer Service. I would definitely use DialAFlight again and will recommend to friends and family.

Thank you Roy for all your help just before we flew out when I realised I had left my husband's credit card at home and the car hire had to be changed at the last minute otherwise we would have had huge problems in the States. As always you went the extra mile

Always had good service

Karl was great. Found exactly what I asked for and answered all of my questions

Maria was great and did everything that was asked - will use again

Top job

Excellent as usual - timing of flights perfect

Your team were amazing. I forgot to order a vegan meal and the team arranged it even though the request was outside the 48 hours notice period. I cannot thank them enough, they made the entire trip worry free. Awesome team.

Excellent communication from your company. Much appreciated

I like how you have a specific agent who takes care of you with a direct line to them. And if they are off for any reason there is one other person assigned to deal with it. Also regular updates and calls from your agent. It's more of a personal touch.

The staff I dealt with were brilliant. My wife is disabled and they sorted everything out with the airline and airports. I would recommend them unreservedly and will most definitely be using them again.

Even though I was not advised of extra tax when travelling to Las Vegas you took charge kept me informed and dealt with by refunding me. Great service.

An excellent service. The team offered support from the time of booking right up to the date of the holiday. I felt very supported.

Brilliant from Niall start to finish

Had a call from the agent reminding me about my trip and required documentation. Very impressed

Super service and great support from Daniel. I must remember next time to book my seat early.

Thanks to Christian once again for a trouble-free trip.

When we had any concerns you were pleased to help

Excellent as usual. Many thanks to Ross and his team

Professional service and great trip.

Fabulous service and they went ‘the extra mile’ to help me!

Mason was awesome once again

A room with a view!

Bowled over by the Big Apple

England cricket captain Alastair Cook can't get enough of New York's bright lights

We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.

With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.

Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.

Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.

Dining at the luxurious Mandarin Oriental

We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.

Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.

Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.

Alastair was particularly moved by the 9/11 memorial at Ground Zero

Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.

We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.

One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.

The couple checked out a show - Chicago - on famous Broadway

Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.

You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.

Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.

Why our customers love us

Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.

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