It was nice to know someone was at the end of the phone for advice.
Excellent service. Would definitely use DialAFlight next time. Spencer was excellent
Answered all my questions promptly
Issues we had were BA related not DialAFlight
We had a wonderful time in New York and thanks to Lily for being there for us until the day before our departure. We are now booking cruise with your company
Thanks Roray - great service!
Superb service from start to finish. Detailed booking with lots of moving parts but it ran like clockwork. Any queries I had were dealt with promptly. Would highly recommend and will use again.
Had to book a flight at short notice to Orlando. Spencer took care of it as well as organising a car. Great service and will definitely use again.
Overall great from start to finish - will definitely use DialAFlight again
Greg did a great job. The hotel was spot on.
Brilliant throughout - 2 years in the waiting and I lost no money and ended up with the exact holiday I wanted. Many thanks.
Gordon has time and patience with all my queries. I rely on him totally to guide me through a journey Will highly recommend DialAFlight to all my friends
Everything went to plan. Thank you. Singapore Airlines are also very good.
Always book with Dale, never been disappointed with his service.
DialAFlight (especially Troy) make booking a trip so easy. Instead of several calls and web searches, just one call, which is always swiftly answered, and the trip is booked. Great service!
Cody was very helpful and informative when we were booking and also great that he sent a couple of reminders for the trip.
Jarvis was great
Superb as previous trips. Many thanks Russell.
Excellent service. Always available for any query. Would not go anywhere else
We had an amazing holiday. Everything was hassle free once again thanks to Gino and his team.
When flights were cancelled the team jumped into action to find best solutions. Brilliant!
Always very helpful
Stafford was excellent. Friendly, knowledgeable and efficient
I plan to send Tristan a fuller report on the individual elements - for your knowledge base.
You did what I asked and worked hard. The hotel dining arrangements were not what we had hoped but that’s a very small point.
Christian has again been excellent, no issues with anything. It is always a pleasure to deal with DialAFlight
Excellent service. First time using DialAFlight and received an excellent service from Mike. Very responsive and great communication. Spent time going through our options and got us a great deal. Was there for help and advice when our return flight got cancelled. I was so impressed and will definitely be using DialAFlight again and encourage family and friends to also.
Troy was helpful all the way - there were a few stops on our trip and I did wonder if they would all go as planned due to so many bookings but everything was spot on. I couldn’t be happier with the service .
Lucas is excellent
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
First published in the Mail on Sunday - April 2016
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