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Thanks to Robbie for organising replacement flights after Virgin cancelled at short notice
We have used DialAFlight on numerous occasions and thoroughly recommend them - they are friendly, professional, efficient and competitive. What more could you ask?
Everything was good
Another smooth trip using DialAFlight. Thanks again to Ashley Homewood.
Everything was great and we had a wonderful holiday. Thomas is now putting together a new holiday for us
Same excellent service as usual
Damian is always consistent and great advice provided to help the journey
Super as always. A great relief to have Kylie and Ron’s help in changing my flight due to a family medical emergency.
There was a last minute flight cancellation from Virginbut Leo managed to transfer us to a similar timed BA flight - amazing.
Very nice people to deal with. Very helpful.
Lloyd was incredibly helpful
Nicky was phenomenal assisting me through the whole process. I am very pleased with the experience and customer service
Thanks for your service.
Gavin Dattani and his team have been amazing to work with this year. Thank you for all your support
Oli provided me with excellent customer service from the outset. He has a friendly nature and listened to what I wanted and found me a good deal.
Great service. Excellent response time. Felt looked after personally.
Brody is a great contact. Top man.
All assistance went well
You looked after us very well, checking that we were up to speed with everything. We were very confident that if we had any problems Michael would deal with them.
Stacey is just the best consultant….thank you for your help.
First class service as always
Over the last 30 years I have always had excellent personal service.
Tristan always delivers what he promises - so all in all an excellent service
Kieran provided an excellent service. He was always available to answer any questions and was able to efficiently change my booking when I became ill. I would highly recommend DialAFlight to anyone!
It's easier to go via Schiphol than Heathrow and more reliable
Just one small hiccup in that the incorrect check in details on our return flight caused a bit of a panic - but on phoning your emergency out of hours desk it was solved quickly and without fuss.
Great help from Adrian who did everything to help us with the booking including calling us a few days before we flew to check we were all up to date with our travel plans. 5 star service as before. I choose DialAFlight for all my bookings now.
Saf, as usual, very helpful and efficient
Hotel was great. Flights not so good, you gave my wife and I separate references which meant we had separate flight bookings and seats apart.
Excellent trip and the New York hotel deal was great - definitely premium economy for us in future! Many thanks Simon.
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
First published in the Mail on Sunday - April 2016
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