Trip went great thanks to Vinnie for his excellent service again.
Colin and his colleagues went over and above to ensure I got onto the flight I needed, renewing my booking whilst I needed time securing insurance cover , and steering me in the right direction to find insurers I could use
Lloyd and his team are always helpful and reliable
Everyone in the team was really helpful.
As usual, top quality service from selection of best option through to personal attention to ensure all arrangements are in place.
Excellent service from Matt. Thank you
Jeff is incredibly helpful and efficient!
Really happy with the service from start to the end. Thanks to all for making this so easy for me - a happy customer.
Very helpful, great to have point of contact in uncertain times
Joey and his team were very professional and kept in contact regularly throughout our booking process. The team was even courteous enough to walk us through all the intricacies of flying during the pandemic.
Easy and excellent booking from Noah. I would recommend him to friends and colleagues
Jenson, as ever, has been highly efficient and so helpful in enabling this trip to happen at all during these uncertain times. He's kept us informed along the way and we're very grateful. We will certainly come back, as we have done over the past 10 yrs of booking through him, and have always been nothing less than confident in what he's offered knowing that his options are well chosen and we're always given nothing less than a great service.
Amazing service. Kept me informed as flights kept being changed by the airline. Great personal service.
Watch out for airline seats that seem the same size as others but are actually smaller and awkwardly placed. The seat I ended up in was off centre.
A huge thank you to Jessica and Howard. We had a wonderful trip. Planned well in advance we had to go to them a few times for adjustments and they were helpful with advice on bookings with reimbursement due to Covid uncertainties. The flights all worked, the rental car arrangement too and being able to make the reservations with a deposit and pay balance closer was also a benefit.
Gave me all the time and attention I needed. Thank you
Niall is brilliant: incredibly friendly, efficient, and professional. He also saved me lots of money. I can’t rate him highly enough.
Zac did a fabulous job putting multiple international flights and rental cars together. Super job, as he always does
Staff are always polite, friendly and helpful
Anthony is always so helpful
I had a one hour transfer at Heathrow which my agent changed to a six hour so I didn't miss it but I got there in time for the 1 hr and having to wait in the airport was uncomfortable.
Generally very good, no issues other than flight delays with Delta
Incredibly helpful as always
You are the ONLY travel agent I would trust! You are terrific and do the best possible for your customers. I have recommended you at least 3 times since my trip.
Fantastic company, staff very helpful and you get a personal experience. Would fully recommend. Had to change flights a few times for my son, they did this with ease and the experience has been a positive one.
You were amazing during a very sad and stressful time. You were able to make all the necessary changes to my trip to allow me to spend my dad's last days in hospice with him. I will be forever grateful.
Raj helped take the stress out of planning my trip.
Once again, excellent service from Gareth and his team.
DialAFlight does what it says! The staff are very helpful and I would definitely use and recommend them to my friends and colleagues
Amy was the most helpful and accommodating travel agent I have ever dealt with. Due to both personal circumstances and the impact of COVID-19 the travel dates had to be changed numerous times and Amy immediately produced solutions on every occasion. I will definitely use DialAFlight in the future and have no hesitation in recommending to others.
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
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