Your calls always answered within 5 rings.
Would advise anyone who hasn’t been before and is going with children - that Hollywood Studios has only 5 rides and queues can be up to 2hrs long (and food queues up to an hour long on busy days). Meaning a family can pay $850 for a day trip and only do one ride - which happened to us. Aside from shows there are no other activities for kids, not even a playground - just a lot of shops. Worth warning people there is a lot to see but very little to actually ‘do’ so the average 8-10 year old might find it frustrating.
When stranded abroad by a faulty plane, with never-ending queues and every local agent unreachable, I rang Tom at DialAFlight. He listened attentively and offered brilliant solutions. Excellent and professional!
Thank you for your superb service - as always.
We were really happy with the service and will definitely use DialAFlight again.
A bit of feedback - the hotel Mayflower had bad smell in the room (matter dealt with at the hotel). Bozeman - again dealt with at the property. Millenium Baltimore Hotel - not worth the ratings if I am honest. Just glad that we only had two nights there! But overall a lovely holiday!
I always feel confident in booking with DialAFlight and wouldn’t travel now without going through them. An excellent service.
Donovan always helpful
We were delighted to discover we were in Premium Economy on the way to Phoenix!
Harry Clarke did a great job as always
I always deal with Elliot and have done for a few years - his service is excellent.
All flights went on schedule and all the hotel bookings went very smoothly. But this is what I expect from you!
Fantastic trip - a big thank you again to Rebecca for sorting a fantastic holiday out yet again.
Tommy is an excellent travel adviser. If he’s not available when I call he rings back within minutes. He knows our regular route, which is a nice touch.
Had an issue checking into our first hotel so called the 24 hour helpline at 2am Boxing Day and reached Mike who couldn’t have been kinder and more helpful followed by Roger the next day who had contacted the hotel and sorted everything. DialAFlight as always was exceptional from the beginning of booking until the end.
Thank you Oliver for the amazing job that you do. Also thanks to your colleague who helped me when I missed my flight on December 22nd due to long queues at LHR!
Everything worked perfectly. A big thank you.
Very helpful assistance before the trip, and welcome reassurance of potential help if needed while away. First class service!
Thank you for everything
Superb organisation and very prompt staff on the telephone - well done.
The best decision I ever made was to always book flights through DialAFlight. I don’t have anything to worry about from the moment of my initial booking. Their mobile app is very helpful and user friendly; the constant updates and reminders through emails both before and during travel very reassuring. Thank you to Ryan and everyone.
As always, very helpful, polite and friendly service from Mason and Russell.
We had an upgrade on our flight ending up in business class. My case was lost for a few hours but was delivered to the hotel in the early hours of Christmas Day
As always a brilliant service and professionalism
In future, I’d rather not have the bottom of the range economy flights as I wasn’t allowed to upgrade online or at airports. I ended up in the middle of a row on a long haul flight which was also made longer by sitting on a runway for two hours in a snowstorm before departure so not the greatest flight experience!
We had a cancelled flight on our return journey. I contacted the emergency helpline and Karina was fabulous. Our return trip was horrendous but not DialAFlight ‘s responsibility as we had issues at check in and Connor from DialAFlight helped with that too
Another excellent trip organised through DialAFlight - I wouldn’t use anyone else and thoroughly recommend them
Absolutely perfect, booking was a smooth process and everything as promised without any issues. Thank you!
Sean was very friendly and efficient with helpful information and advice about using the MPC app for mobile passport control.
Excellent service from Joanna - will definitely book through you again
We were let down by Virgin as they did not provide wheelchairs at Miami Aiport. All they did is make phone calls and shrug their shoulders! We had to walk to security.
I remember the first time I went to Miami Beach. It was to film an American version of Trigger Happy TV and I was not really looking forward to it.
I thought it would be a combination of Miami Vice flashiness coupled with theme parks. How wrong I was.
The moment I got out of my cab in South Beach, I was hooked. The heady mix of wonderful weather, glorious Art Deco buildings and a blend of American optimism and Cuban joie de vivre made the place crackle with excitement.
I stayed at The Tides on Ocean Drive and just down from the glitzy hacienda where Gianni Versace lived and died. South Beach was on a resurgence, having almost nosedived into a no-go zone in the 1980s.
One of the opening scenes in the movie Scarface shows a drug deal go terribly wrong by way of a chainsaw, and the dilapidated street this happens on is Ocean Drive.
Then the fashion and music industries started to use it as a location because it was cheap and looked amazing. Everyone else followed.
I'd sit on the terrace of The Tides and watch the glamour pass by. One morning I was joined, at neighbouring tables, first by Mike Tyson and an entourage of eight, followed by the rapper Ja Rule and his pet lion. SOBE, as South Beach is known, had truly arrived.
I hadn't been back for a while and wanted to introduce my family to it. I hoped they'd love it as much as I did.
I opted for an old favourite hotel called The Albion. I'd stayed there while filming another show and it is ideally placed at the top of Lincoln Road Mall, the pedestrianised street that cuts through South Beach and is packed with stores, restaurants and bars.
The Albion has a fabulous bar, Repour, and a pool that is a refuge from the bustle of the city.
We normally breakfasted at News cafe, an Ocean Drive institution where you get some of the best people-watching in the world. Then we'd head off for the day's activity.
One day we visited the Wynwood Walls, a must-see in Miami. Another formerly dilapidated area, it has been transformed by street artists from around the world invited to use the neighbourhood as their canvas. It is now fast becoming gentrified and is packed with hipster stores and cafes along with the extraordinary art.
Cycling is the best way around South Beach. We rented bikes for a couple of days and zoomed around soaking up the street life and never, ever seemed to have to go uphill.
Having reached the southern tip of Miami Beach and wandered out to the end of the pier to get a fabulous boat's-eye view, we would often lunch at Monty's, a relaxed place on the Miami side of the island that's great for sunsets and cocktails.
Or we'd hop in a cab and head to Coral Gables. This ridiculously wealthy community has a little jewel in its crown - The Venetian Pool. It's an oasis, a public swimming pool made from a former coral quarry in the 1920s - the most beautiful swimming pool I've ever been to.
Then it was back to SOBE, gawping at the fabulous seaside properties on Star Island.
Come the evening, we'd normally wander down Lincoln Road Mall to one of our favourite places - Rosinella, an authentic Italian trattoria where we could sit outside and watch the world go by.
For a treat, we'd head south to Jo's Stone Crabs, a SOBE institution. You can't reserve a table so you put your name on a list and then sit down for a drink to wait your turn.
The food is extraordinary. Huge stone crab claws dipped in mustard sauce, wonderful aged steaks that melt in your mouth.
SOBE is the place to be - take it from me. As my daughter Parker put it, it puts you in a 'Sunshine State Of Mind'.
First published in the Mail on Sunday - August 2018
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