Your calls always answered within 5 rings.
Nice to have someone who actually listens to what the customer wants and doesn't just assume. This is very rare! We don't all want the absolute cheapest flight when travelling for work - I will be back!
Always book with you and the agent that deals with me is always very helpful and professional. Never had a issue
Always had good customer service from Michelle
This was the first time using a travel agent. I don’t know why I haven’t used this service before. Gary Patel was very supportive and made me feel at ease. He allowed me to enjoy my holiday without any worries. Definitely will book through Gary again.
So pleased I booked with yourselves. Very professional, knowledgeable and most important to me, easy to contact and a quick response to queries. Even during my holiday. I will definitely be booking future holidays with you and it definitely takes the pain away from having to scroll through lists of hotels and resorts myself which is exhausting. Thank you DialAFlight, so glad I found you!
All perfect!
Have been using your company for years and have always had first class service.
Excellent service as always. I can’t praise the company highly enough and Jerry who deals with our arrangements is exceptional!
Jordan Fell and his team have always been extremely helpful. Over the years that I've been dealing with DialAFlight I can honestly say their advice has always been spot on. I will continue to use your services
Justin was always there to answer any questions and put our minds at rest before we went. All the fine tuning meant we had a superb holiday.
Can’t recommend DialAFlight enough. From first contact to returning home everything went as planned. Thank you Bobby.
All went like clockwork, no problems
Great service provided by Adam Siu who was very helpful and informative. I did in fact recommend his services to friends and family.
Leo and Craig were super responsive to my queries on extending my stay and Leo was very helpful and quick at getting my trip booked initially.
Tip top as usual
Great service yet again
Everything went perfectly.
From the start to the end of my trip everything went very well.
Everything went smoothly and was excellent. Thank you to Neil Frost who arranged it all for us.
Everything arranged perfectly
Hotel was good. Assistance at Birmingham airport very poor and at Doha. Phuket assistance was good. Will not fly with Qatar again. A stupid women picked the wrong bag up but got my bag back on 15th March. This was not your fault
Absolutely amazing customer service
First class service
Smooth as always.Thankyou Harvey.
Thank you Bruce for all your help, including rearranging my return flights.
Brody once again has provided excellent service and planned our holiday to perfection
Everything worked as clockwork
All staff are amazing and efficient. I can’t thank you enough and Marie who was the main person I deal. Always a pleasure booking with DialAFlight
Have booked holidays through you on a number of occasions and fully expect to use you in the future
Edward Scudder is a star - above and beyond. Quality service
I remember the first time I went to Miami Beach. It was to film an American version of Trigger Happy TV and I was not really looking forward to it.
I thought it would be a combination of Miami Vice flashiness coupled with theme parks. How wrong I was.
The moment I got out of my cab in South Beach, I was hooked. The heady mix of wonderful weather, glorious Art Deco buildings and a blend of American optimism and Cuban joie de vivre made the place crackle with excitement.
I stayed at The Tides on Ocean Drive and just down from the glitzy hacienda where Gianni Versace lived and died. South Beach was on a resurgence, having almost nosedived into a no-go zone in the 1980s.
One of the opening scenes in the movie Scarface shows a drug deal go terribly wrong by way of a chainsaw, and the dilapidated street this happens on is Ocean Drive.
Then the fashion and music industries started to use it as a location because it was cheap and looked amazing. Everyone else followed.
I'd sit on the terrace of The Tides and watch the glamour pass by. One morning I was joined, at neighbouring tables, first by Mike Tyson and an entourage of eight, followed by the rapper Ja Rule and his pet lion. SOBE, as South Beach is known, had truly arrived.
I hadn't been back for a while and wanted to introduce my family to it. I hoped they'd love it as much as I did.
I opted for an old favourite hotel called The Albion. I'd stayed there while filming another show and it is ideally placed at the top of Lincoln Road Mall, the pedestrianised street that cuts through South Beach and is packed with stores, restaurants and bars.
The Albion has a fabulous bar, Repour, and a pool that is a refuge from the bustle of the city.
We normally breakfasted at News cafe, an Ocean Drive institution where you get some of the best people-watching in the world. Then we'd head off for the day's activity.
One day we visited the Wynwood Walls, a must-see in Miami. Another formerly dilapidated area, it has been transformed by street artists from around the world invited to use the neighbourhood as their canvas. It is now fast becoming gentrified and is packed with hipster stores and cafes along with the extraordinary art.
Cycling is the best way around South Beach. We rented bikes for a couple of days and zoomed around soaking up the street life and never, ever seemed to have to go uphill.
Having reached the southern tip of Miami Beach and wandered out to the end of the pier to get a fabulous boat's-eye view, we would often lunch at Monty's, a relaxed place on the Miami side of the island that's great for sunsets and cocktails.
Or we'd hop in a cab and head to Coral Gables. This ridiculously wealthy community has a little jewel in its crown - The Venetian Pool. It's an oasis, a public swimming pool made from a former coral quarry in the 1920s - the most beautiful swimming pool I've ever been to.
Then it was back to SOBE, gawping at the fabulous seaside properties on Star Island.
Come the evening, we'd normally wander down Lincoln Road Mall to one of our favourite places - Rosinella, an authentic Italian trattoria where we could sit outside and watch the world go by.
For a treat, we'd head south to Jo's Stone Crabs, a SOBE institution. You can't reserve a table so you put your name on a list and then sit down for a drink to wait your turn.
The food is extraordinary. Huge stone crab claws dipped in mustard sauce, wonderful aged steaks that melt in your mouth.
SOBE is the place to be - take it from me. As my daughter Parker put it, it puts you in a 'Sunshine State Of Mind'.
First published in the Mail on Sunday - August 2018
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