Your calls always answered within 5 rings.
The best service. Always recommend
Breakfast vouchers not issued when checked in. Didn’t realize had breakfast included until last day.
As ever Jenson sorted us out and all perfect.
Brilliant attentive service and on hand as required. An excellent customer experience giving peace of mind. Well done to you all.
Always a professional service
Excellent service from Raphael McLean. Flights and hotel were top quality. We thoroughly enjoyed our trip to New York
Just reassuring to have you in the background in case anything goes wrong!
Excellent staff and all the arrangements were absolutely perfect
Great service as I have come to expect from DialAFlight.
Charlie was great organising our trip to Vegas!
Excellent service, as always. Wouldn’t trust my travel arrangements to anyone else. Feels like dealing with friends.
Thanks for all of your help, will be in touch next time!
My travel manager and his team were excellent. The documentation provided was clear and I have recommended DialAFlight to several friends.
Everything went smoothly, staff were excellent especially sorting out last minute online check in problems. Many thanks
Thank you for your continued service to me and my family. You always understand what we ask and do a good job.
It would be useful if information about where to go to get rental cars for the specific airport could be provided. Signs in LAX were few and there was nobody manning the information desk.
I would personally swerve the Hilton Gardens Jackson as the area is awful and very run down, derelict buildings and boarded up shops and cafes
Reliable travel company. Great comms
I have used DialAFlight on many occasions and have always received excellent service. I would recommend them to anyone
You have been booking my flights for about 30 years - have now decided never to fly again - it is for the young and has lost the glamour we had last century!
Sean was amazing. He is so helpful, cheerful and informative. I look forward to booking my next flight with DialAFlight
Ordered GF meals not provided
All went well apart from the last flight from Phoenix to Heathrow. The seats that you had prebooked for us had been changed. I complained to the cabin crew and after some time we were given seats with extra legroom
Liam was excellent and a credit to your company
Excellent customer service as always
Used DialAFlight for years. Great service.
All went smoothly and you could answer all our questions. How wonderful to have someone respond quickly when you phone and promptly deal with your question!
Riley is always very helpful and efficient including making changes to our hire car while we were abroad and getting cheaper rates than we could find locally.
Would like to thank Charlotte for providing one amazing memorable trip, we will definitely be booking again next year
We had some unanticipated problems but they were successfully resolved. Had you not been at the end of a phone the whole experience would have been been immensely more stressful. As it was, our holiday was very rewarding and enjoyable
I remember the first time I went to Miami Beach. It was to film an American version of Trigger Happy TV and I was not really looking forward to it.
I thought it would be a combination of Miami Vice flashiness coupled with theme parks. How wrong I was.
The moment I got out of my cab in South Beach, I was hooked. The heady mix of wonderful weather, glorious Art Deco buildings and a blend of American optimism and Cuban joie de vivre made the place crackle with excitement.
I stayed at The Tides on Ocean Drive and just down from the glitzy hacienda where Gianni Versace lived and died. South Beach was on a resurgence, having almost nosedived into a no-go zone in the 1980s.
One of the opening scenes in the movie Scarface shows a drug deal go terribly wrong by way of a chainsaw, and the dilapidated street this happens on is Ocean Drive.
Then the fashion and music industries started to use it as a location because it was cheap and looked amazing. Everyone else followed.
I'd sit on the terrace of The Tides and watch the glamour pass by. One morning I was joined, at neighbouring tables, first by Mike Tyson and an entourage of eight, followed by the rapper Ja Rule and his pet lion. SOBE, as South Beach is known, had truly arrived.
I hadn't been back for a while and wanted to introduce my family to it. I hoped they'd love it as much as I did.
I opted for an old favourite hotel called The Albion. I'd stayed there while filming another show and it is ideally placed at the top of Lincoln Road Mall, the pedestrianised street that cuts through South Beach and is packed with stores, restaurants and bars.
The Albion has a fabulous bar, Repour, and a pool that is a refuge from the bustle of the city.
We normally breakfasted at News cafe, an Ocean Drive institution where you get some of the best people-watching in the world. Then we'd head off for the day's activity.
One day we visited the Wynwood Walls, a must-see in Miami. Another formerly dilapidated area, it has been transformed by street artists from around the world invited to use the neighbourhood as their canvas. It is now fast becoming gentrified and is packed with hipster stores and cafes along with the extraordinary art.
Cycling is the best way around South Beach. We rented bikes for a couple of days and zoomed around soaking up the street life and never, ever seemed to have to go uphill.
Having reached the southern tip of Miami Beach and wandered out to the end of the pier to get a fabulous boat's-eye view, we would often lunch at Monty's, a relaxed place on the Miami side of the island that's great for sunsets and cocktails.
Or we'd hop in a cab and head to Coral Gables. This ridiculously wealthy community has a little jewel in its crown - The Venetian Pool. It's an oasis, a public swimming pool made from a former coral quarry in the 1920s - the most beautiful swimming pool I've ever been to.
Then it was back to SOBE, gawping at the fabulous seaside properties on Star Island.
Come the evening, we'd normally wander down Lincoln Road Mall to one of our favourite places - Rosinella, an authentic Italian trattoria where we could sit outside and watch the world go by.
For a treat, we'd head south to Jo's Stone Crabs, a SOBE institution. You can't reserve a table so you put your name on a list and then sit down for a drink to wait your turn.
The food is extraordinary. Huge stone crab claws dipped in mustard sauce, wonderful aged steaks that melt in your mouth.
SOBE is the place to be - take it from me. As my daughter Parker put it, it puts you in a 'Sunshine State Of Mind'.
First published in the Mail on Sunday - August 2018
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