Your calls always answered within 5 rings.
Always very polite and patient. Answered questions fully. Made me feel safe and supported - thanks from a very nervous flyer
I have been using DialAFlight for many years due to Keely Papworth. The epitome of excellence, listens to your plan and works behind the scenes to take the brain ache from planning.
Excellent as always
Virgin did leave our bags in Atlanta, Georgia, but they were couriered to us the next day. Great holiday as always with DialAFlight. Thank you
Thanks to Guy everything went so smoothly. He was totally professional and so helpful . He has organised flights for me before and I have never had a problem
Darryll extremely helpful from start to finish
We always contact Roy who has never let us down with any requirements we put his way. Would highly recommend
All went very well
There was no communication about the changes made to our cruise by either DialAFlight or Royal Caribbean. Also, there should always be a breakfast added to room reservations. Overall, Lloyd did a great job.
Flights all worked well and we had a great trip
Another great trip arranged for us by Cody. Everything went smoothly and we really appreciated how well planned and organised it was. We had a great time and will definitely continue to recommend to friends and family.
Great flights thank you and I got a further upgrade to first class on my flight home! Wow!
Always a pleasure
Fantastic customer service.
I would recommend Molly - she’s compassionate and professional
Everything great as always - thank you
Flawless as always
As always the booking procedure was quick and easy and reassuring to have you at the end of the phone when a hiccup occurred trying to check in for return flight
Thanks again to Bradley for his time spent to arrange our trip.
You were able to get prices for flights, baggage and seat reservations, which I could not achieve! Your car booking was amazing, Alamo were fantastic. I will certainly be back to you for my next trip.
The itinerary which Daryll prepared worked out beautifully. No problems at all. Would recommend Hyatt at Union Square. Great location, very helpful staff, comfortable room.
Great efficient service - my trip went to plan and felt seamless. Will definitely use your company again if planning a long haul trip.
All good. Richmond airport the best I've been to. Immigration wait at Washington Dulles was awful, but I guess there is nothing anyone can do about that
Raj and his team are always extremely knowledgeable and helpful
Russell and team thank you for going beyond as usual. Used DialAFlight before and I will definitely use them again
We had a great time in New York - booked holiday with Tristan Chatburn who gave excellent advice and everthing went smoothly.
Donovan is always proactive and reliable and pleasant to deal with. Thank you.
Joe is a phenomenal professional, always delivers, great trip, thank you.
Even the unending hassle with taxi collection three times finally went OK. Virgin Atlantic superb.
Excellent service. Elliot is always so helpful in finding the best deal for us, he even takes time to call and wish us a happy holiday. Would not hesitate to recommend this travel company.
I remember the first time I went to Miami Beach. It was to film an American version of Trigger Happy TV and I was not really looking forward to it.
I thought it would be a combination of Miami Vice flashiness coupled with theme parks. How wrong I was.
The moment I got out of my cab in South Beach, I was hooked. The heady mix of wonderful weather, glorious Art Deco buildings and a blend of American optimism and Cuban joie de vivre made the place crackle with excitement.
I stayed at The Tides on Ocean Drive and just down from the glitzy hacienda where Gianni Versace lived and died. South Beach was on a resurgence, having almost nosedived into a no-go zone in the 1980s.
One of the opening scenes in the movie Scarface shows a drug deal go terribly wrong by way of a chainsaw, and the dilapidated street this happens on is Ocean Drive.
Then the fashion and music industries started to use it as a location because it was cheap and looked amazing. Everyone else followed.
I'd sit on the terrace of The Tides and watch the glamour pass by. One morning I was joined, at neighbouring tables, first by Mike Tyson and an entourage of eight, followed by the rapper Ja Rule and his pet lion. SOBE, as South Beach is known, had truly arrived.
I hadn't been back for a while and wanted to introduce my family to it. I hoped they'd love it as much as I did.
I opted for an old favourite hotel called The Albion. I'd stayed there while filming another show and it is ideally placed at the top of Lincoln Road Mall, the pedestrianised street that cuts through South Beach and is packed with stores, restaurants and bars.
The Albion has a fabulous bar, Repour, and a pool that is a refuge from the bustle of the city.
We normally breakfasted at News cafe, an Ocean Drive institution where you get some of the best people-watching in the world. Then we'd head off for the day's activity.
One day we visited the Wynwood Walls, a must-see in Miami. Another formerly dilapidated area, it has been transformed by street artists from around the world invited to use the neighbourhood as their canvas. It is now fast becoming gentrified and is packed with hipster stores and cafes along with the extraordinary art.
Cycling is the best way around South Beach. We rented bikes for a couple of days and zoomed around soaking up the street life and never, ever seemed to have to go uphill.
Having reached the southern tip of Miami Beach and wandered out to the end of the pier to get a fabulous boat's-eye view, we would often lunch at Monty's, a relaxed place on the Miami side of the island that's great for sunsets and cocktails.
Or we'd hop in a cab and head to Coral Gables. This ridiculously wealthy community has a little jewel in its crown - The Venetian Pool. It's an oasis, a public swimming pool made from a former coral quarry in the 1920s - the most beautiful swimming pool I've ever been to.
Then it was back to SOBE, gawping at the fabulous seaside properties on Star Island.
Come the evening, we'd normally wander down Lincoln Road Mall to one of our favourite places - Rosinella, an authentic Italian trattoria where we could sit outside and watch the world go by.
For a treat, we'd head south to Jo's Stone Crabs, a SOBE institution. You can't reserve a table so you put your name on a list and then sit down for a drink to wait your turn.
The food is extraordinary. Huge stone crab claws dipped in mustard sauce, wonderful aged steaks that melt in your mouth.
SOBE is the place to be - take it from me. As my daughter Parker put it, it puts you in a 'Sunshine State Of Mind'.
First published in the Mail on Sunday - August 2018
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