Your calls always answered within 5 rings.
Excellent service from Leah - she looked after all of the details and changes we requested and answered all of our questions and queries promptly and concisely. Brilliant and friendly service. Will definitely recommend in the future.
Love that you always get it right. I appreciate that you are always just a phone call away and I had the best holiday, thank you
Getting us Business Class seats on a BA flight the same day that an Air Canada flight was cancelled was nothing less than superb. Thank you and well done Brody and your Team.
All went very well. Thank you for your help.
Michael has been booking my flights and holidays for many years and has always ensured my trips are as expected and stress free.
Spot on as always from Declan - we will be emailing very soon for next year
So easy to book flights - UK operatives, a bonus. Wouldn't use anyone else. Any changes are immediately passed on to you. Knowledgeable and pleasant people to do business with.
Great work from Simon
Doug was excellent keeping in touch and making sure everything went without any problems
Always a first class service.
So glad I changed airline to Virgin - this was a much better choice as they looked after me very well.
Responsive prior to flying and when we needed to amend the return flight. Would highly recommend - was great speaking to an actual human!
Thank you so much for booking us an amazing trip to New York to celebrate my sister's 60th birthday. We were central to everything. Hotel was brilliant. The lounge at Gatwick was a great start to our holiday too. Thank you Sam
Keely went above and beyond to assist us. I would highly recommend her and would definitely ask for her to assist us in the future.
Easy to deal with and very good at offering different options to make our holiday run smoothly
Jim on the ball again, and with an upgrade for the return flight, marvellous
Excellent service at Heathrow and O'Hare. All staff very helpful and friendly.
Excellent service - staff very knowledgeable, give good advice and answer all questions
My last minute twin city trip to the US was booked easily and went smoothly
Perfect booking and arrangements as usual.
All very easy, no problems
Marshall is the greatest. All went extremely well and Passenger Assistance worked perfectly. Thanks for all your help
Wowzer … what a fantastic trip we had to Nashville! We’re only just getting over it a week later. Thank you so much DialAFlight, particularly Dylan, who is our go-to guy for big group trips. You did not disappoint. Fantastic memories made with family and friends. Already thinking about our next trip…
Karina on your emergency line did a splendid job arranging the best alternative from Heathrow to Denver when BA cancelled at very short notice. This enabled me to reach Denver on time when all BA had done was rebook me the following day which was not acceptable.
Very helpful and efficient advice and service throughout.
Five stars all round as per usual from William and the team
Please explain how we can get these upgraded standard price tickets in the future - they were excellent and made travel much easier!
Amazing weekend, hotel perfectly located and better still they had a free wine hour every day!
The whole trip went well and the help received by Customer Services over the car rental was invaluable.
Great service, through booking to returning home. Everything ran perfectly.
The Cosmopolitan in Las Vegas is – like many hotels in the city – labyrinthine. It really is simply gigantic, with 3,026 rooms and suites and a 100,000-square-foot casino. There are myriad elevators and seemingly never-ending corridors and getting lost is not difficult.
A HOME AWAY FROM HOME
However, I discovered that it’s still remarkably homely. Our room, a ‘terrace studio’, was spacious and comfortable, with two plush queen-size beds
The hustle and bustle of Sin City was quickly forgotten and I felt quite reluctant to leave the room. The luxurious bathroom and its deep bathtub also had a magnetic effect.
Along with the terrace it’s here that I spent most of my time. It boasts a panoramic view of the Strip and overlooks the famous Bellagio fountains. Utterly mesmerising.
The hotel has plenty of other features that ensnared me – the 14 dining spots, for example.
These include award-winning Jaleo, the first Vegas location of David Chang's Momofuku restaurants, Masterchef judge Christina Tosi's milk bar and foodie fave Eggslut, which serves up wholesome egg sandwiches despite the rather risqué name.
We tried out two other restaurants in the city during our stay. Beauty & Essex is one of Manhattan's trendiest – and like the original, chef Chris Santos's first foray outside New York is entered through a pawn shop, leading to a gilded space with a 1920s Gatsby vibe.
ESTIATORIO MILOS
The following evening, we headed to Estiatorio Milos. The Greek restaurant is known for serving the freshest seafood – and every morsel we tried was more-ish, yet seasoned simply with just olive oil, salt and pepper.
The restaurant's signature dish, the Milos Special, consists of delicious paper-thin zucchini and aubergine, fried and seasoned to crispy perfection. It's presented in a tower that is disassembled to reveal a serving of tzatziki.
WHERE TO DRINK
For drinks, the Chandelier is an Instagram-worthy bar spanning three stories and shrouded by a shimmering, beaded curtain of light.
We also called in at Rose.Rabbit. Lie, a modern supper club where we skipped the food and instead enjoyed cocktails and live entertainment.
Tucked away inside is The Study, which pays homage to the classic speakeasy and gives cocktail fanatics a more relaxing environment in which to unwind.
Then it was time to visit the hotel's exclusive nightclub - Marquee.
Entry is complimentary for hotel guests but it’s not for the faint of heart. You'll find some reprieve from the ear-splitting music and flashing lights outside by the pool.
The following day, we went back to Marquee to experience the Day Club - a raucous pool party that instantly reminded me of Spring Break shenanigans you'd see in a movie. If that's not your scene, don’t worry - it's not the only pool on offer.
BEYOND THE CASINO
The Boulevard Pool is the place to go to sunbathe in a social space while the Chelsea Pool offers more secluded havens.
And after a night and day at Marquee, I enjoyed a much-needed massage at the Sahra Spa. The signature treatment combines Thai, Swedish and Shiatsu techniques – and left me feeling invigorated.
Seeing the Strip from the air is definitely something to consider. We splashed out on Maverick Helicopters' most popular tour – the Wind Dancer. The flight took us on a thrilling ride over the city to one of the greatest natural wonders of the world – the Grand Canyon in Arizona.
I sat up front next to the friendly pilot, who pointed out incredible landmarks including Lake Mead and the Hoover Dam before we landed in the canyon. Once there we were treated to champagne and snacks.
On the journey back, we spotted incredible red rock formations and enjoyed an exhilarating flight over downtown Vegas and the Strip. Sadly, our thoroughly enjoyable weekend came to an end all too soon. We’d found so many ways to entertain ourselves at the Cosmo that that we didn’t even set foot in the Casino – so left with pockets not so light as they otherwise might have been!
First published in the Daily Mail - June 2018
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