Your calls always answered within 5 rings.
The best service. Always recommend
Breakfast vouchers not issued when checked in. Didn’t realize had breakfast included until last day.
As ever Jenson sorted us out and all perfect.
Brilliant attentive service and on hand as required. An excellent customer experience giving peace of mind. Well done to you all.
Always a professional service
Excellent service from Raphael McLean. Flights and hotel were top quality. We thoroughly enjoyed our trip to New York
Just reassuring to have you in the background in case anything goes wrong!
Excellent staff and all the arrangements were absolutely perfect
Great service as I have come to expect from DialAFlight.
Charlie was great organising our trip to Vegas!
Excellent service, as always. Wouldn’t trust my travel arrangements to anyone else. Feels like dealing with friends.
Thanks for all of your help, will be in touch next time!
My travel manager and his team were excellent. The documentation provided was clear and I have recommended DialAFlight to several friends.
Everything went smoothly, staff were excellent especially sorting out last minute online check in problems. Many thanks
Thank you for your continued service to me and my family. You always understand what we ask and do a good job.
It would be useful if information about where to go to get rental cars for the specific airport could be provided. Signs in LAX were few and there was nobody manning the information desk.
I would personally swerve the Hilton Gardens Jackson as the area is awful and very run down, derelict buildings and boarded up shops and cafes
Reliable travel company. Great comms
I have used DialAFlight on many occasions and have always received excellent service. I would recommend them to anyone
You have been booking my flights for about 30 years - have now decided never to fly again - it is for the young and has lost the glamour we had last century!
Sean was amazing. He is so helpful, cheerful and informative. I look forward to booking my next flight with DialAFlight
Ordered GF meals not provided
All went well apart from the last flight from Phoenix to Heathrow. The seats that you had prebooked for us had been changed. I complained to the cabin crew and after some time we were given seats with extra legroom
Liam was excellent and a credit to your company
Excellent customer service as always
Used DialAFlight for years. Great service.
All went smoothly and you could answer all our questions. How wonderful to have someone respond quickly when you phone and promptly deal with your question!
Riley is always very helpful and efficient including making changes to our hire car while we were abroad and getting cheaper rates than we could find locally.
Would like to thank Charlotte for providing one amazing memorable trip, we will definitely be booking again next year
We had some unanticipated problems but they were successfully resolved. Had you not been at the end of a phone the whole experience would have been been immensely more stressful. As it was, our holiday was very rewarding and enjoyable
The Cosmopolitan in Las Vegas is – like many hotels in the city – labyrinthine. It really is simply gigantic, with 3,026 rooms and suites and a 100,000-square-foot casino. There are myriad elevators and seemingly never-ending corridors and getting lost is not difficult.
A HOME AWAY FROM HOME
However, I discovered that it’s still remarkably homely. Our room, a ‘terrace studio’, was spacious and comfortable, with two plush queen-size beds
The hustle and bustle of Sin City was quickly forgotten and I felt quite reluctant to leave the room. The luxurious bathroom and its deep bathtub also had a magnetic effect.
Along with the terrace it’s here that I spent most of my time. It boasts a panoramic view of the Strip and overlooks the famous Bellagio fountains. Utterly mesmerising.
The hotel has plenty of other features that ensnared me – the 14 dining spots, for example.
These include award-winning Jaleo, the first Vegas location of David Chang's Momofuku restaurants, Masterchef judge Christina Tosi's milk bar and foodie fave Eggslut, which serves up wholesome egg sandwiches despite the rather risqué name.
We tried out two other restaurants in the city during our stay. Beauty & Essex is one of Manhattan's trendiest – and like the original, chef Chris Santos's first foray outside New York is entered through a pawn shop, leading to a gilded space with a 1920s Gatsby vibe.
ESTIATORIO MILOS
The following evening, we headed to Estiatorio Milos. The Greek restaurant is known for serving the freshest seafood – and every morsel we tried was more-ish, yet seasoned simply with just olive oil, salt and pepper.
The restaurant's signature dish, the Milos Special, consists of delicious paper-thin zucchini and aubergine, fried and seasoned to crispy perfection. It's presented in a tower that is disassembled to reveal a serving of tzatziki.
WHERE TO DRINK
For drinks, the Chandelier is an Instagram-worthy bar spanning three stories and shrouded by a shimmering, beaded curtain of light.
We also called in at Rose.Rabbit. Lie, a modern supper club where we skipped the food and instead enjoyed cocktails and live entertainment.
Tucked away inside is The Study, which pays homage to the classic speakeasy and gives cocktail fanatics a more relaxing environment in which to unwind.
Then it was time to visit the hotel's exclusive nightclub - Marquee.
Entry is complimentary for hotel guests but it’s not for the faint of heart. You'll find some reprieve from the ear-splitting music and flashing lights outside by the pool.
The following day, we went back to Marquee to experience the Day Club - a raucous pool party that instantly reminded me of Spring Break shenanigans you'd see in a movie. If that's not your scene, don’t worry - it's not the only pool on offer.
BEYOND THE CASINO
The Boulevard Pool is the place to go to sunbathe in a social space while the Chelsea Pool offers more secluded havens.
And after a night and day at Marquee, I enjoyed a much-needed massage at the Sahra Spa. The signature treatment combines Thai, Swedish and Shiatsu techniques – and left me feeling invigorated.
Seeing the Strip from the air is definitely something to consider. We splashed out on Maverick Helicopters' most popular tour – the Wind Dancer. The flight took us on a thrilling ride over the city to one of the greatest natural wonders of the world – the Grand Canyon in Arizona.
I sat up front next to the friendly pilot, who pointed out incredible landmarks including Lake Mead and the Hoover Dam before we landed in the canyon. Once there we were treated to champagne and snacks.
On the journey back, we spotted incredible red rock formations and enjoyed an exhilarating flight over downtown Vegas and the Strip. Sadly, our thoroughly enjoyable weekend came to an end all too soon. We’d found so many ways to entertain ourselves at the Cosmo that that we didn’t even set foot in the Casino – so left with pockets not so light as they otherwise might have been!
First published in the Daily Mail - June 2018
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